Roaman's Reviews 112

I ordered 3 items on one day. I received the items, one in the wrong color. Then the extra orders kept coming. That's right - extra. I did not order these. I received 4 orders over a few days of the same items I got in the first order, all with the one item in wrong color. Unbelievable! I sent all items back keeping only one from my first order. One of the 3 was too large and another is still on back order. I'm told my refund is "in process." Since my one item is on backorder, this means 5 items are on back order! In addition to all that, I find the website very strange and unfriendly. Customer Service is not helpful either, except for an apology. When I asked to speak to someone in charge, they gave me a different customer support number. I called, chose an option, and got a busy signal. I have no faith in this company. I will NEVER order from them again. I should have checked Trustpilot first!

The only things I buy at Roaman's are bras and panties. The women garments are too boring, matronly, frumpy and it appears they cater primarily to retired seniors. The shoes and swimwear are as equally dissapointing, all look obsolete and lack a contemporary style.

The clothes were okay but be careful,- they will charge you for membership in some rewards plan that you never agreed to at the start and begin charging you monthly even if you never order anything ever again. This is thievery and totally unacceptable and devious marketing practice. They are NOT to be trusted. Keep away from these thieves!

found no way to pay them - not my debit card tiwh hundress avaiable or paypsal

I ordered jeans that showed pockets in the description, but the "pockets" were just decoration. I need pockets for my phone. I did not want an exchange, so the $12.98 pair of jeans would cost a $10.99 "processing fee" to return. The original order with tax and shipping and handling cost $22.64. The refund did not include the original $7.98 shipping and handling, so the entire refund was $3.03. I think this company should be investigated for fraud. And since I at first chose the "free shipping" option for the return, only to find out it was NOT free, I will probably be charged the monthly membership fee previously mentioned by another reviewer. This now rings a bell in my memory. I think this happened before. I should have been suspicious when they wanted to go thru Paypal. I will just donate the jeans, since the $3.03 will be partly used up just driving to a store to return them. Unbelievable!

Since so many ppl say they run small i ordered 2 with a size larger band, and one with both a cup and band size increase. They were all too small in every dimension. they fit too tightly on the longest hook-point and were VERY uncomfortable. hard seam edges bit into the skin at several tight spots and i was overflowing the cups even on the one that was both a bigger cup and band size.

I ordered once. Suddenly, I am being charged 16.95 per month for membership. When I called to ask about it, I was told it was because I select free shipping. How many people are they scamming like that?

I received my Roaman’s credit card a few days ago and I was excited to see that I have a one time code for new customers to get $30 off for an order of $75+. I’d have 30 days to use the code before it expires. Placed an order and applied the code. After order was placed to be shipped I noticed that I didn’t receive the $30 off. I called customer service to find out that the code expired LAST YEAR!! Also, I was told that I wouldn’t have gotten the reward anyway because one of my items is on back order! That’s ridiculous!! NOT happy with this experience!

Thank you. I appreciate that, but I discovered my daughter removed tags when she hung the pieces up. I will donate the clothes.

I have been a loyal customer for over 20 years. I am 6 ft and many asked me over the years where to buy what I was wearing. I told them.

Over the years the quality of your clothing lines has greatly deteriorated. The bendovers are cheap material badly cut. Nothing like the old ones. The jacket was so disappointing and also nothing like previous ones. Washed out look and cheap material, ill fitting . The shirts were all 3 different . None were the same size or sized correctly. Each shirt was made in a different country with varying types of material. One actually felt like paper.

I am a retired teacher. After covid I got very sick and had to move back to Hawaii, I donated my work clothes. Now 6 years later and out of the hospital I tried to buy a new wardrobe. I spent over 2000.00 total and have really very little that is even wearable. I am sad and angry. I thought you used to care about your customers. I guess I was wrong.

Patricia Fua

Their exchange policy is absurd. I placed an order on my Amex card and when I exchanged it they had to recharge me on my Catherines credit card. And give me a credit to the account. Then I exchanged it again. Again they charged my Catherines account, but this time no credit applied to it. Where did my Amex money go? They don't even know what they are doing. Customer service is useless. They disconnect you after talking to you for an hour and your back to square one. Commenity bank is charging late fees for something I don't owe.
They all are theives. I wouldn't buy from Roamans, Catherines or Full beauty again.
I'm still trying to get help. From October of 2024 to May 2025

Cheap material poor fit chinese cloths

I was just sent a top that said "taupe" color, and it was a horrible shade of dark tan!
Up until about 15 years ago, Roaman's was great. Now, they have ZERO quality control. Their styles are simply UGLY. The tunic tees have v-necks that go down PAST the cleavage. If the board of directors saw some of the beautiful, quality merchandise that I have from 20 years ago, they wouldn't believe it.
I've tried to occasionally to give them another chance but, they refuse to change so, I'm finished for good this time. Seriously, they are like talking to a brick wall!

I only owe 66.00 on my bill. I paid and they said they never got it 2 weeks later. Then they started charging me 41.00 late fee every month. Now my bill is over 400.00 and I am not going to pay them anything else. It has affected my credit score. Do not buy again Do not buy anything from them

This company does not care about its customers! I have had two incidences that have caused me great inconveniences and financial cost.

In speaking with the customer service representatives, there was no willingness to listen nor correct anything that had been done, even though I was not at fault for what happened. I will no longer be ordering clothing from this company. Buyer, beware.

Recently advertised on all their sites lounger dresses for $16.99. I ordered 3. When looking at my receipt in email they charged me $32.99 each!! I emailed and was told that their prices can change without notice. This is BS! I want it cancelled then. They would not confirm that would be done.

The minimizer ordered was a Lillyette 36ddd
The bra must be a poor remake of the original version.
Do not order this bra your breast will look pointy, minimizing should not include pointy breasts especially in a minimizer. A 36ddd does not need that added feature. The bra is officially discontinued. Hence the poor copies. HERE IS THE WORST NEWS THE SHIPPING CHARGES IN TOTAL COMING AND GOING TOTALS $25.98. 14.99 DELIVERY AND $10.99 RETURN.
NEVER AGAIN WILL I ORDER FROM THIS RIP OF SPOT. Try ( HER ROOM) GREAT SELECTION AND QUALITY.

I have shopped with Roamans for years; first for my mother and then for me for comfortable and casual work clothes. Recently I returned a jacket and a top, and placed an order for the jacket in a different size. The merchandise was returned and received within their 60 day return window. However, Romans held onto the returned items for three weeks and then shipped them back to me as “old merchandise” and not eligible for refund or merchandise credit. The kicker? The jacket and top are still in their catalog and online. They’ve lost a customer and I would advise others to think twice before shopping with them.
I wish I could give zero stars.

I’ve shopped Roamans for years. The clothing isn’t what it used to be- inconsistent sizing and quality. The prices have also increased greatly. I’m writing because for the second time over the last 2 years, I placed an order using gift cards ( from a return) and have then received an email saying the cards were not valid because they’d already been used. Customer service is a joke. They speak very broken English and are incapable of understanding what you’re trying to tell them. They can’t tell you what the order was that cards were applied to, just that they were. I absolutely will NEVER shop with any of the stores in the FULL BEAUTY line again.

Definitely under all circumstances do not open a credit line with these people thier late fee is $41 which must be paid on your upcoming due date or an additional $40 will be added. also the ability to get anyone on the phone to ask a simple question takes weeks and even supervisors from America do not answer basic simple questions about how their credit reporting policy works! when you finally get that one magical person to answer the most basic question even a 10 year old could understand, there is no courtesy late fee forgiveness due to their automated system not telling you that you were supposed to have paid $50 instead of your regular monthly fee which is constantly adding up these late fees. They're offer to keep you as a customer is to increase your credit line not do a forgiveness on a late fee.

My sister sent me a gift card and their protection plan held the gift card hostage. We did not know until we called. They finally released it and I place an order over the gift card amount and paid the difference with my card. Now the order is on hold for my payment and two bras are in back order for March and May. This is ridiculous. Customer service is less than helpful. I was told I need to contact the protection plan again! Who wants to go through this when you order. This was a birthday gift to me and it’s not very fun. I was trying to exchange the back ordered bras for ones they gave in stock and I can not even do that.