Rockbrossport Reviews 

322
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The products are amazing and compared to other brands relatively inexpensive.. Good quality and stands the test of cycling frequently!!! I'd say if I could think of any negative and believe me it woul... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Toon meer

Beoordeeld met 2 van de 5 sterren

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel
  2. Fietsaccessoirewinkel

Geschreven door het bedrijf

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

322 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,1

Alle reviews

(322)

210 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Handlebar plug - sync now works!

I bought ROCKBROS R0 Smart Bike Handlebar Plug & Rear Light. Unfortunately, initially one of the handlebar plugs didn't sync to the other handlebar plug and rear light. However, I contacted Rockbrossport and they sent out two replacement handlebar plugs and now everything works and is in sync. They were easy to install and look great. Thank you.

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nothing delivered

Nothing delivered
Text saying estimated delivery 25 April and still waiting
Sent an email asking them to check delivery with their courier and if missing arrange a replacement.
No answer but had a cheek to ask me for a revire

10 mei 2026
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

We’re very sorry for the inconvenience caused. Recently, our after-sales email system experienced an issue, which unfortunately meant we were unable to receive some customer emails in time.

Could you please contact us again via the “Chat with us” service on our website homepage? Messages sent there will go directly to our inbox, and our support team will help check your delivery and arrange a solution for you as soon as possible.

Thank you for your patience and understanding.

Beoordeeld met 4 van de 5 sterren

The saddle is great

The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.

7 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oakley Competition

Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.

10 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Purchased tail back light

Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....

23 april 2026
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Dear customer,

We are very sorry for the inconvenience caused.

We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.

Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.

We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Beoordeeld met 1 van de 5 sterren

Absolutely abysmal customer service

Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.

The whole returns system that depends on emailing is ridiculous and outdated.

I have returned my item, it's been delivered and still no refund.

Avoid this company.

1 mei 2026
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Dear customer,

We are truly sorry for the poor experience and the frustration caused.

We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.

Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.

We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Beoordeeld met 1 van de 5 sterren

Order failed at first use

Order failed at first use, no response from customer service

20 april 2026
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

We’re very sorry for the inconvenience you experienced with your order.

Due to a temporary issue with our email system, we may have missed your message. We sincerely apologize for the lack of response.

Could you please contact us again with your order number via our temporary email: service@rockbrosbike.de, or reach out to us through the online chat in our store? Our team will prioritize your case and assist you as soon as possible.

Thank you for your understanding and patience.

Best regards,
ROCKBROS Team

Beoordeeld met 1 van de 5 sterren

Still haven’t received the product

Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.

20 april 2026
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Hi there,

We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.

Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.

Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.

Thank you for your patience, and again, we’re very sorry for the experience.

Best regards,
ROCKBROS Team

Beoordeeld met 5 van de 5 sterren

Easy to order & immediate email…

Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great cycling glasses

Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏

2 april 2026
Review zonder uitnodiging

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