Rockbrossport Reviews 

I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯

Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike

Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.

I had an issue with my mini pump battery after less than a year where it would just not hold a charge. I reached out to customer services and explained the issue. After sending them a short video for proof, they offered to replace the pump. Livia was very helpful and friendly throughout the process, I had the new pump ready to go within a couple days of my original email. Would highly recommend.

Brought the balaclava Fullface perfect would recommend this product used for dust protection at work 5 stars

I have contacted rock brothers regarding a purchase.

I haven't received any contact back about returning and replacing a product , very poor service

I have bought two pairs of shorts. They are excellent. Great cut, they are amazingly comfortable and look great. I’m very pleased.

Received excellent customer service from Leila. Would certainly buy from this company again. Thank you.

Bought frame bag to fit electric bike with wide crossbar. Three straps keep it secure. Big enough for daytime essentials like pump spare tube tools and Mars bar.

I ordered the children's cycling glasses (I have quite a small face) and they are a brilliant product.
The polar lenses kept the sun out my eyes brilliantly when running and even protected my eyes well from the heavy wind. I was so surprised at how well they stayed on. The flexible nose bridge was great for comfort.
It was impressive that they came with such a robust case and cleaning cloth to keep them clean and protected when not in use.
Delivery was quick with no issues like I have seen in previous reviews.
Overall I would recommend they great sunglasses for any outdoor sport.

I had an issue with the lock combination not working - having contacted customer service this has now been replaced with a new lock which works perfectly. The lock is a sturdy cafe lock, with better security than just the single cable type locks you can buy.

Great product and a speedy service
Top tube bar is perfect, sturdy and lightweight. Happy with the strong magnet

Speedy delivery and a great product. Panniers were much better than my previous ones with clips that could be adjusted to suit my rack, and I love the way the carry handles open the clips to place on the bike and then lock on when releasing the handle. Had to use straps on my previous ones to stop them bouncing off. Plenty of space too.

Excellent responce to a product failure part replaced after submitting a photo

Although I didn't like the style of the goggles, I had a speedy refund of my money. Excellent service, thanks

Exceptional product, well made, good fit and comfortable to wear. Practical ways of wearing dependant on situations. Keeps your head and neck toasty warm on those chilly winter rides.

Keep sending damaged second hand products.

I ordered a child’s bike helmet for my son’s birthday, the first helmet to arrive was damaged with damaged packaging which had clearly been returned previously. Their customer service said this had been a mistake and after returning the first item, they sent a replacement. The replacement that arrived was another return, with the previous label and other individuals details still on the box. Again this item had signs of damage and the box had clearly been opened before.

Way better then I expected. My job relies on travelling by bike and I have to fit numerous items. These bags are huge! They’re also solid and don’t fall off the back of my bike like my last panniers would do. Definitely worth the buy!

The balaclava is fine, it's the third one I've bought from Rockbros, but it took so long to deliver that the event that I was hoping to wear it at was over by the time it arrived. However, I got a lovely response from Rockbros on this site and would still recommend their products.

I ordered a pair of cycling shoes over covers. Unfortunately there was a small issue, but on contacting Rockbros, they dealt with the problem quickly and efficiently. Everything now spot on.