Rockbrossport Reviews 

Website easy to use. Out of stock products very obvious.
Purchased overshoes, they were sized correctly, excellent quality, delivered promptly.
They have been well tested in the current wet weather. Very pleased with my dry feet.

Great product! I had an issue snapping one of the clips on my fence, taking my bike out. Contacted support and they were fast to reply and very helpful. Sent out new clips free of charge!

I purchased a pair of cycling glasses for my husband but unfortunately they were too big and dropped off when he leant forward. I contacted Rockbros sport for a refund. They got back to me quickly with the process which was easy to follow. My full refund was processed. I would definitely order from them again.

Review edited after dealing with rockbrossport.co.uk : I love these panniers, but should part of them break (which mine did, the plastic fixing part) don't settle for being told by amazon or rockbros in Germany that the website directs you to, that you cannot buy a replacement. Contact the UK guys. Super helpful and sorted me out within 24 hours. Great service. Thanks Leo

Product never arrived- would not recommend

Great product. Great service.

Delighted with this purchase. The panniers look good quality and the price is in line with the quality

I got in touch following a light not working on my helmet. After a quick review I was offed a replacement, no quibble. Quick, speedy, professional. Thank you!! 🚴

Terrible. My order wasn’t delivered and I’m still waiting a month later

Well made strong bags, I’ve converted my Brompton to electric and this bad is perfect for the 2kg battery with slight modification to a inside lining it fits like a glove. The mounting is strong and easy to fit and has the added security of a stem strap. This is the 3rd bag and what ever use I’ve bought them for they work perfectly. They are very water resistant to. Sides are spot on to. Great strong nice looking product.

simple
I would have liked the strap and buckle that goes over the top of the pannier, for the buckle to be at the 'hanging end', rather than lower down.
What appealed to me were the two wearing feet underneath. Overt he years I have found that my Ortliebs have worn on the corners.

Excellent customer service, I had a problem (my fault)with my light,Bracket broke when I fell of my bike,contacted them,resolved with a new Bracket, which they didn't need to do.Have purchased a few items, in the passed, no problems 😊

Ordered my lights 2 weeks ago and still no package, only to be told was coming from China
I would not of bought cheap Chinese stuff
This is not an isolated occurrence, as a team mate is having exact same experience

Great product, fits good, safety first, lights work great! Could do with a visor and different colours in my opinion but overall 5stars

Cycle helmet excellent colourway & style delivered on time although a lot quicker delivery if ordered off amazon

Great service and products are good quality

I initially received the wrong size due to the product using Asian sizing, which was not clearly stated on the website. This caused some confusion at first, as the jacket labelled 2XL fitted more like a UK XL.

However, once I contacted customer service, Livia was very helpful throughout the process. She clearly explained the sizing difference, arranged a free return as a goodwill gesture, and organised a replacement in the correct size from their international warehouse.

The replacement arrived as expected and fits properly. Although it took a bit longer overall, the communication was clear and the issue was handled professionally from start to finish.

Thank you for resolving this and for the good customer support.

The product came sooner than anticipated. It is just what I want to keep me warm when cycling. I can do away with a scarf and hat as the balaclava does it all. I can keep it in my pocket or round my neck when not in use.

My grandson adores his new bicycle helmet, sturdy, fun design and easy to get on and off. It was expensive but it will be well used for years to come

These gloves are very warm, wind and water proof. I suffer with very cold hands, the pocket is perfect for putting in hand warmers, this really helps. they are much easier to wear than other mittens as they tighten with too straps so they don't feel too cumbersome. I would recommend them.