Shopping / Ordering product very easy and well thought-out! Explanation of actual product described in detail. Product was tracked and I was informed all the way through so I knew precisely when my... Toon meer
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ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Toon meer
Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Toon meer
Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Contactgegevens
Verenigd Koninkrijk
- enquiries@rodial.co.uk
- rodial.com
3,7
Gemiddeld
616 reviews
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Best customer service ever
Best customer service ever. The Best that I ever had. I feel safe to order anything from this company.
7 juli 2024
Review zonder uitnodiging
Best products ever!
I love the products and how fast I received them. Thank you.
8 juli 2024
Review zonder uitnodiging
Awefull customer service
Awefull customer service
Keep lying and don’t follow or know about their own rules
I suggest to stay away
5 juli 2024
Review zonder uitnodiging
Antwoord van Rodial.com
Hello Kim,
We are terribly sorry to read about your experience.
To better understand the situation and assist you in resolving your issue, I have sent you a private message requesting some information about yourself.
Best wishes,
Syhem
Customer Service Lead
Easy to order and really quick delivery
Easy to order and really quick delivery
23 juni 2024
Review zonder uitnodiging
I love all the products
I love all the products that I have tried from Rodial. The shipment came super fast was packaged great and came with free goodies 😀
11 juni 2024
Review zonder uitnodiging
Fantastic shopping experience.
After a trial size of the dragons blood sculpting gel I decided to buy a full size. The offers online were great, a fabulous product range and easy to navigate website. The descriptions of the products and how to use were detailed and informative. I received my order the following day. Amazing!
1 juni 2024
Review zonder uitnodiging
Absolutely adore your skin tint
Absolutely adore your skin tint - next day delivery, lovely glamorous packaging - what’s not to love
17 mei 2024
Review zonder uitnodiging
I received my order within 2 days
I received my order within 2 days! Excellent customer service with exceptional products! Loved the new moisturizer!
16 mei 2024
Review zonder uitnodiging
Pleasantly surprised
I received my order rather quickly, which was a nice surprise! I ordered the mystery box and I was NOT disappointed!!
10 mei 2024
Review zonder uitnodiging
Superb
The website was easy to navigate. The account set up was prompt. Very easy to purchase. I had a missing item from my order. Contacted the support team. I was emailed back within half an hour, the issue was then resolved with minimal fuss and polite consideration. More than happy to continue purchasing from Rodial.
9 mei 2024
Review zonder uitnodiging
FAST SHIPPING, AMAZING SERVICE!
Alex was AMAZING!! Not only was I offered excellent customer service, but Alex also went above and beyond to make sure my interests were not only met but exceeded. Thank you, Alex!!
29 april 2024
Review zonder uitnodiging
LOVE Rodial
I really LOVE Rodial products, and in particular the lip liners - they are outstanding, The Best Ever. So comfortable to wear, not drying and some kind of sorcery stay put - I was put out though by the length of time it took for delivery to ireland. Maybe this was just unfortunate one off - delivery was from Czech Republic
6 mei 2024
Review zonder uitnodiging
Antwoord van Rodial.com
Dear MissisN,
Thank you for sharing your feedback.
I sincerely apologise for any inconvenience that has been caused by the delay in the delivery of your order.
In order to better assist you, I have sent you a private message to gather more information about your order.
Best regards,
Syhem
Customer Service Team Lead
Quality
I am so happy to leave a review for Rodial. This is a fantastic brand. The creams and lotions are pure quality and leave my skin feeling like silk. The bottles are beautifully designed and are packaged with love and care. This brand is a delight.
22 april 2024
Review zonder uitnodiging
excellent service and quick delivery…
excellent service and quick delivery .would recommend
25 april 2024
Review zonder uitnodiging
Speedy…
Quick service and kept well informed of products and delivery.
28 april 2024
Review zonder uitnodiging
Ordering easy
Ordering easy, delivered well packaged with notification before. Arrived in perfect condition and is a beautiful cream which is absorbed really well.April 2024
10 april 2024
Review zonder uitnodiging
BEE VENOM AND PLACENTA 24 CARAT…
BEE VENOM AND PLACENTA 24 CARAT GOLD ULTIMATE CRÈME. Arrived quickly with good updates and great price. It is non greasy when applied and covers well with a small amount. Only used for less than a week at night and skin looks and feels brighter but too early for results on fine lines. Not keen on the smell as quite strong when applied but soon goes.
21 april 2024
Review zonder uitnodiging
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