Rodial.com Reviews 616

I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.

Fantastic products

Prodotti arrivati con precisione. Grazie dei campionicini di prova.
Prodotti ottimi qualità eccezionale.

Worst customer service. I purchased Bee Venom Cleansing Balm earlier this year as a backup for Elemis Pro-Collagen Cleansing Balm. I just opened it 2 days ago to use it and lid had been melted and it was disgusting. I reached out to Space NK who advised me to get in touch with Rodial. Alex from Rodial customer service team confirmed that they were aware of the lids being melted and offered me replacement. I thought great but then he came back saying he won't be able to help and I should get in touch with Space NK. Ridiculous company. They are aware of the manufacturing fault and yet they refuse to help. I even offered to return the faulty Cleansing Balm back to them at my own cost for examining but they just ignored my request. Now I am having to throw away £45 Cleansing Balm as I don't want to put melted plastic on my face. They won't help you knowing very well that product is faulty.

As for your product and service is excellent, FedEx delivery service leaves a lot to be desired.

The products in the mystery box where anything except my expectations! There are so many viral products that I had been expecting…

Efficient arrived on time very quickly.

Very good packaging and product quality

Excellent service, excellent products. Love Rodial! Customer service is superb, too.

Great product Great price and fast delivery

Exactly what I wanted, delivered quickly!

Second time I’ve ordered the Banana low lighter and I love it so much I’ve signed up for subscribe and save. I wouldn’t be without it now. I also got the lip oil and love it too.
Super quick delivery.

Love my Rodial products! Great products with stunning designs. Delivery was quick and I was kept up to date with timings along the way.
Would definitely order from Rodial again.

I still don't have the products that I ordered, and I didn't get any privet message from you

I love Rodial products , I received a bee venom day cream which comes in a pump action tube . The tube had come disconnected so I was unable to use it . I e mailed Rodial , sent in some
Images of product .
Straight away I received feedback and within 24 hours had a lovely e mail very concerned about my product and arranged an immediate replacement .
Well the customer service think was 11/10
Nothing was too
Much trouble , and thanks to Alex for their prompt response , a very happy Rodial lady

Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω.
Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην γλωσσα μου.Αυτο ειναι μια επιπλεον δυσκολια για αυτους. !!!!!!
Ειμαι στην διαδικασια να παραγγειλω τα προιοντα που μου προτειναν ακριβως για αυτα που ζητησα!!!Ευχαριστω και παλι την ομαδα!!

Well the products are brilliant and there are often good offers too. I have also found that the customer service is above and beyond anything I have come across before. They reply quickly and offer great help and tips for you individually so I recommend radial products and their team very highly.

Had a problem with an item . The customer service is incredible, so efficient and dealt with the issue immediately. Rodial products are outstanding and it was unusual to encounter an issue but as I say resolved immediately. Best customer service ever

I got just as ordered at a fair price, and very quickly!

Beautifully packaged, no plastic
Quick delivery and a good sale price