Rodial.com Reviews 616

You do not have free delivery to EU. You will still need to pay customs charges and Rodial will not help or refund.

The message on their website is a lie, they told me I have to liaise with the customs to avoid fees even though their website states, "Great news, we are now dispatching from the new EU warehouse! No custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. Couriers no longer need to contact you to arrange payment for duties and taxes before making the delivery."

They have been extremely unhelpful and refuse to see that they have posted a statement that doesn't reflect the reality of delivery on their help centre with regards to delivery to the EU

The best customer service i have ever experienced !! Fast reply and great assistance. I highly reccomend the products and the support team.

Arrived in a great amount of time. I love your cleansers. I also decided to try sampler. Your products never disappoint me! Thank you so very much!

I need to return my items I bought and get a refund. !
Please inform me how to do this !!
The cream to abrasive for my skin and redness accrued ! The fragrance was unpleasant!!

I haven't received the package yet and I do not have a tracking number.

Part of my order was a sampler box containing a day ritual. The vitamin C pads in the sampler are completely dried out and can’t be used,

The jar is damaged I already sent a picture of the jar still no answer

Bought the special offer kit but decided against it , had not used it and decided to request a refund . It was within the. 2 week refund period and received a message saying return it. I sent it with my details inside just in a see case but have yet to receive a refund, this is nearly 2 weeks after I sent it . I have emailed and left messages but no response . I found that you have to jump through so many hoops to get a response you cannot speak to a human being . As a pensioner .i cannot afford to lose £60 .
So I finally receive a refund of £40…how is that fair? Cost me to return it and cost over £60 to buy it ! Never touching Rodial again .

Really lovely products my skin feels better already after only a fe days use!

Found product wanted easily, checkout straight-forward. Delivery as advised, kept up to date with delivery advisory emails.

I love the products!!! Shipping was fast and I am SO HAPPY you have a US based store!!!

Every rodial product I have ever tried has given me an instant and horrific rash all over my face, hot, blotchy redness that takes ages to go down. Some of these were the snakes blood and bee venom products but I've tried several and every time has been the same. After these experiences I'm just terrified to ever try them again, even when they are samples or minis I have received. I've used a multitude of skincare brands and products and never had this problem elsewhere.

Good quality cosmetic products and quick service.

This was my first experience with this company and thought I would try a kit that would give my skin a good trial with some of their products. The kit included snake oil drops, retinol oil, eye cream and eye lash/brow serum. I also bought some lip oil and an extra bottle of the retinol oil. I've used them all religiously for a week or so up to now and really like them all. I apply the oil to slightly damp skin to help it spread all over my face, 2-3 drops isn't very much but I find damp skin helps. It's a little early to tell yet but so far my skin is happy. I had a concern with the bottles of snake oil drops looking half empty and emailed and got a reply straight away. I'm thinking maybe the bottles are bigger than the 10ml and without pouring it all out to measure it, I trust I haven't been short-changed. So all in all I'm very happy with the products and service I've had, they couldn't have been any more helpful.

Großartig und ich habe erst das erste produkt verwendet. Soooviel Feuchtigkeit und Pföege hatte meine Haut schon.lange nicht.

Banana highlighter and powder. Both feel so good to put on.

I am disappointed with the bee venom & placenta cream. It sits on the surface of my skin & isn’t absorbed very well.
I have tried to persevere but it isn’t the quality product I was expecting & I regret buying it.

So I shop from Greece very easy to shop fast delivery I could say I order in 3 of October and on 10th they entered Greece so yeah that’s perfect and plus very good online offers. Keep up the good work !!

Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed