ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... Toon meer
Bedrijf heeft geantwoord
We booked our 1st ROL cruise with Emma on Saturday afternoon. A misunderstanding meant we booked the wrong cruise date. I contacted Emma on Sunday as soon as I realised. She was superb and arranged to... Toon meer
We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ROL Cruise
Geschreven door het bedrijf
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Geschreven door het bedrijf
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contactgegevens
Lexden House, London Road, Lexden, CO34DB, Colchester, Verenigd Koninkrijk
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ROL staff are very knowledgeable
ROL staff are very knowledgeable, particularly when comparing cruise lines. Also, excellent at ensuring the cruise companies pass on any savings they are supposed to. The service from Billy Rusbridge is exceptional as he always goes the extra mile to ensure our booking is exactly as we want it to be, often advising on cabin positioning on the respective ship and escursion choices.
19 juli 2026
Antwoord van ROL Cruise
Thank you for your kind review. We're delighted to hear that you've found our team knowledgeable and helpful when comparing cruise lines and securing available savings. We're especially pleased to receive your feedback about Billy, who will be thrilled to know that his advice and attention to detail have helped make your bookings exactly as you wanted them. Thank you for choosing ROL Cruise, and we look forward to assisting with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Great Booking Experience
Billy sorted out my booking, answering all our questions and queries without fuss and very professionally and quickly. Overall a very good booking experience
19 juli 2026
Antwoord van ROL Cruise
Thank you for your lovely review. We're delighted to hear that Billy provided a professional and efficient service, answering all your questions and making the booking process straightforward and enjoyable. We'll be sure to pass on your kind feedback to him. Thank you for choosing ROL Cruise, and we look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Our fourth booking with ROL
Our fourth booking with ROL, and everyone is always friendly and knowledgeable when we call. We never feel that we are being rushed and there is no pressure to make a booking. They seem genuinely motivated to ensure we get exactly the cruise we want even if that means looking at different dates, or different stateroom categories and even a regional airport for our flights. On this occasion our thanks to Darren who needed to tie in the cruise element with a pre-cruise scenic railway holiday package whilst still being happy to look at deck plans to find us the perfect stateroom. The cherry on the cake was the little bit of extra discount given for the ROL cruise miles we earned on our last booking.
19 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review and for choosing ROL Cruise once again. We're delighted to hear that you've enjoyed the friendly, knowledgeable service our team provides and that Darren was able to help create the perfect package for you, from your scenic railway holiday to finding the ideal stateroom. We're also pleased you were able to make use of your ROL Cruise Miles for an extra saving. We truly appreciate your continued loyalty and look forward to helping you plan your next adventure. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
5 star service
17 juli 2026
Antwoord van ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
not actually been on the cruise yet but…
not actually been on the cruise yet but the lady helping with my booking was very pleasant and helpfull getting me a great deal thank you
16 juli 2026
Antwoord van ROL Cruise
Thank you for your kind review. We're delighted to hear that our team member was pleasant and helpful, and that they were able to secure you a great deal. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
booking
V helpful lady made booking the cruise v straightforward, though car parking could not be booked at the same time, which I thought was odd.
18 juli 2026
Antwoord van ROL Cruise
Thank you for your lovely review. We're delighted to hear that the agent was helpful and made booking your cruise a straightforward and enjoyable experience. We appreciate your feedback regarding the car parking and I will pass this on to the sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Antwoord van ROL Cruise
Thank you for your review. We're pleased to hear you found our team experienced and that they provided all the information you needed. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Agent Darren was superb
Agent Darren was superb. Friendly. Well briefed and quick off the mark. Deserves a bonus!
18 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Darren provided such superb service. We'll be sure to pass on your kind comments – we're sure he'll be pleased to hear them! If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great servicel…
As soon as they answered the phone all our requests were met with cheerful efficiency Our cruise is now booked and we look forward to enjoying it in due course
17 juli 2026
Antwoord van ROL Cruise
Thank you for your lovely review. We're delighted to hear that your booking was handled with cheerful efficiency and that all your requests were met. It's wonderful to know your cruise is now booked, and we hope you have a fantastic time when you set sail. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Antwoord van ROL Cruise
Thank you for your review. We're pleased to hear that you found the information provided helpful and that the included extras offered good value. We hope you have a wonderful cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Phones answered promptly
Staff very helpful and patient. Their knowledge of the offers and types of ships available which must be changing constantly is impressive. They are so polite and well mannered even under pressure to sort out problems. Well done.
17 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review. We're delighted to hear that you found our team helpful, patient and knowledgeable. Your kind comments about their professionalism and dedication, especially when resolving issues, are greatly appreciated and will be shared with the team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Antwoord van ROL Cruise
Thank you for your review. We're delighted to hear that our team's experience made a positive impression. We greatly appreciate your feedback. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great service
Ollie was extremely helpful and knowledgeable during our booking . He was able to answer all our queries.
Second time we've booked with ROL and I'm sure it won't be the last!
17 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Ollie was so helpful and knowledgeable throughout your booking and was able to answer all of your queries. It's especially rewarding to know that you've chosen to book with ROL Cruise again, and we're thrilled to hear it won't be your last! If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Easy stress-free service
Minimum wait for agent and easy to find what we were looking for. Booking process was extremely easy.
15 juli 2026
Antwoord van ROL Cruise
Thank you for your lovely review. We're delighted to hear that you experienced minimal wait times, found exactly what you were looking for, and that the booking process was quick and easy. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Antwoord van ROL Cruise
Thank you for your kind review. We're delighted to hear that you found the booking process quick and easy, and that you were provided with all the information you needed. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Morgen resolved all our queries
Morgen resolved all our queries and made the whole process of booking straightforward and street free.
17 juli 2026
Antwoord van ROL Cruise
Thank you for your lovely review. We're delighted to hear that Morgen was able to resolve all of your queries and make the booking process straightforward and stress-free. We'll be sure to pass on your kind feedback. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Antwoord van ROL Cruise
Thank you for your kind review. We're delighted to hear that our team was very helpful and made everything easy for you. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Agent most helpful in making cabin selection onboard Princess
Karen was most helpful and knowledgeable of the cruise ship I was booking. This was a great advantage when selecting and booking a suitable cabin. Much appreciated. In addition, Karen followed up promptly in sending details for my Veterans application for an onboard spend. Well done.
17 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Karen's knowledge and expertise helped you find the perfect cabin for your cruise. Providing helpful advice and making the booking process as smooth as possible is always our aim, so it's great to know Karen's support was appreciated. We'll be sure to pass on your kind feedback. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
A warm and friendly booking to similar climes.
Ollie/Olly was so warm and friendly, making getting to the ship and then home from the airport reassuringly straightforward and reasonable in terms of cost.
Receiving for this Caribbean prelude to Christmas grabbed out immediate attention, enquiry for a cabin, and an immediate full amount payment. We can't wait for another return to an Ambassador ship from Tilbury.
16 juli 2026
Antwoord van ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Ollie provided such warm and friendly service, making your travel arrangements both straightforward and reassuring. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Knowledgeable staff
I like their friendly, knowledgeable and helpful staff. I used ROL for years and will continue to do so
8 juli 2026
Antwoord van ROL Cruise
Thank you for your kind review. We're delighted to hear that you have enjoyed the service provided by our friendly, knowledgeable and helpful team. Your continued loyalty over the years means a great deal to us, and we're so pleased that you continue to choose ROL Cruise for your travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.