Rolstons Reviews 49

Having moved a few times over the last few years we were anxious about what estate agent to use this time as past experiences were unpleasant and very stressful. Our friend’s recommended Rolstons’ Watford after they had a really good experience. We we gave them a go and so glad we did, from start to finish they were amazing and made the whole experience stress free and incredibly quick. We had a few quotes all giving the same asking price but Rolstons didn’t seem to be there with hard selling pressure they just wanted what was best for us - a refreshing experience. Within a week of our house being on the market it was sold for the asking price price which really surprised us as the market was really tough at that time. The communication was outstanding which meant that even though we were in a chain of four the sale went through incredibly quick. We never had to chase them for updates like previous experiences, they were always one step ahead and always had everything under control and the whole process was stress free- again something we weren’t use to with other agents. We always recommend them now and would definitely use them again.

I had a very positive experience with Rolstons and would happily recommend them. From the start, the team were professional, approachable and clearly knowledgeable about the local market.

Communication was strong throughout the process, with regular updates and prompt responses whenever I had questions.

What stood out most was how supportive and proactive they were. Everything was explained clearly, and I felt guided and reassured at each stage. The team handled matters efficiently and professionally, which made the whole experience far less stressful than expected.

Overall, Rolstons offer a personal, trustworthy service with excellent local expertise. A great choice for anyone looking for an estate agent who genuinely cares about their clients and delivers on what they promise.

I am very happy with them. They are very friendly, supportive, patient, and highly skilled. They are a very good team.

From start to finish they were helpful professional and contactable.
Once the sale was agreed we were passed to Danielle who was amazing she kept us up to date and resolved any issues that arose and kept the chain accountable for timelines.
Would never use another estate agent if had to do it all again.

Everyone at Rolstons were very helpful and friendly and all very professional when it came to marketing and selling our property. From Matthew who helped us at the start by patiently ensuring we marketed the property at the right price. To Scott and Tom and everyone else who brought potential buyers to our home to show it off. They were always in touch with us, giving us feedback, so we knew exactly where we stood with prospective buyers.

And Danielle was amazing once we had a buyer in place. She helped bring us to exchange and completion with dedication and thoroughness. And she was always on hand with comforting words & understanding, when our purchase hit a few rocks.

We couldn’t recommend Rolstons more highly.

it is good customer service

Excellent personal service
The help given is greatly appreciated appreciated
Would recommend xxxx.

I recently purchased a property from Rolstons in Janurary 2025. Both Rolstons and the seller of the property hid the fact there was a boundary issue with the neighbour. The neighbour had previously communicated this issue to Rolstons and asked to make the new buyer aware so that they can work together to resolve the issue. I felt I had been thrown in the deep end as Rolstons purposely did not mention this problem. When the neighbour approached me I had no idea of this issue. Furthermore, the seller omitted this information from the legal paperwork, which details boundary disputes. Overall I felt cheated by both Rolstons and the seller. I have emailed numerous times to Rolstons asking for answers and they continue to ignore me to this day. I would recommend you do not use these estate agents as their ethics and principles are lacking.

Danielle and the team were great to work with and secure a property purchase.

Great service, professional team which gets things done for you. Will recommend them.

From start to finish, working with Paul and his team was a professional, easy and brilliant experience throughout without ever having to chase up. Thank you Paul and the team and a special thanks to Danielle who is a star; constantly on the ball to keep things moving in the right direction for all parties. Can’t recommend Rolstons highly enough.

Excellent service with a personal touch. You made us feel we were your most important client and ensured we got to our desired outcome. Thank you Paul and Danielle.

I just finished purchasing my first property and I couldn’t have done it without the team at Rolstons Watford. They have been absolutely amazing from start to finish, always available when you need them, so professional. Special thanks to Danielle, Paul, Scott and the rest of the team. I highly recommend Rolstons, thank you again for helping me purchase my first property.

Buying a property via Rolstons was a very positive experience for us. We particularly found Danielle to be supportive by constantly chasing information and keeping us updated at every interval throughout the nerve-wracking journey of buying and selling!
We appreciate all the effort Danielle put in to help get us to our end goal. We highly recommend Rolstons for the expertise and professional conduct of their estate agents.

Would absolutely recommend Rolstons who were with me from start to end thanks so much Danielle and Matthew

Della

Matthew was proactive, focused and reassuring and approached the sale in the way of the important project that to us, of course it was. Marketing details were captured, high quality photographs taken, potential buyers contacted and our house was launched onto the market swiftly and with minimum hassle to us. Viewings were handled well, by members of the team who were clearly competent, and who had a really nice way with them.

From the point at which we accepted an offer, Danielle, the sales progression manager became our main contact. It quickly became clear that we were in safe hands. Danielle is clearly experienced, efficient and proactive. She gave us regular updates, chased things along at key moments and was a wonderfully calm and reassuring presence. She was a complete superstar.

Firstly we got a great property. Viewing on several occasions was no issue with Rolstons
We had serious delays with our mortgage approval but Rolstons accommodated us and extended the time limits to enable us exchange and eventually complete
The team were great and they interracted professionally

Had other agents to begin with but had the Best experience with Rolston’s. Negotiated a good price. Paul, Scott and Danielle helped immensely through the process and made it simple for me. Updated me every step of the way. Could not have asked for better from a fantastic team. Definitely recommend this Estate Agents.

I found Rolstons to be very easy to deal with as the buyer, they communicated well and promptly addressed any queries over the entire process. Paul Gillespie dealt with my purchase and made it as hassle free as possible.

Working with Paul Gillespie to sell my house was a breath of fresh air after failed attempts with two other well known estate agents in the locality. He took the time to listen and understand my needs and goals, and always gave me realistic feedback. I felt very comfortable and at ease with addressing any concerns or queries during the whole process and he was very professional at all stages. My decision to choose a more traditional outfit without the promises of bells and whistles really paid off and I would not hesitate to recommend his services to others.