First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... Toon meer
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Their customer service rep, Randy, listened, offered great options, and totally understood my concerns. I got all concerns answered and it was quickly resolved. Great customer service! M Anders... Toon meer
Marianne was u derstanding and empathic of my plight with the ost of the product and she allayed my fears which would have made me drop the product. Good customer service . I appreciate you Mariann... Toon meer
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Contactgegevens
Verenigde Staten
- +1 302-603-1592
- support@romemd.com
- romemd.com
3,7
Gemiddeld
115 reviews
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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RomeMD Eye Repair Serum doesn’t work.
Their service was very fine. Their “RomeMd Eye Repair Serum” was not effective in any way. Judge for yourself. See the before/after pictures. My dark circles are worse after using an entire bottle of their serum. I had been using Olay for Eyes and my dark circles had improved. Now my dark circles are very bad again. Judge for yourself. See the before/after pictures.
Adding this info on 12/14/24. I’m sorry TrustPilot doesn’t provide a way to post pictures.
RomeMD has offered to replace the eye serum I used w their new, improved version of the eye serum. They say if I’m not satisfied w that, they will still refund my money for all six bottles. If I am satisfied w the new serum they will also replace the 5 bottles of original serum I still have w 5 bottles of the new serum.
So, I’ll let ya know in a few weeks. Stay tuned.
10 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hello JC,
The formula you ordered in early 2024 was one that brought visible results to over 15,000 women, helping them achieve smoother, brighter, and more rejuvenated skin.
Thanks to the valuable comments and suggestions from customers like you, we recently launched an enhanced version of the cream that is even more effective and delivers improved results.
Our customer support team has reached out to offer you a complimentary jar of the new formula, so you can experience the difference firsthand. We’re confident you’ll be delighted with the results.
We’re also so pleased to hear that you’ve had a positive interaction with our customer service team. At RomeMD, we always aim to go above and beyond to ensure our customers feel supported every step of the way.
Wishing you a fantastic rest of your day! 💖
I was very upset with this company but…
I was very upset with this company but after making many complaints that I never ordered this product never received this produce they are going to refund my money which is only right and u thank-you from the bottom of my heart and thankyou Asukmy
9 oktober 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Donna,
We're glad to hear everything was sorted out for you! Ensuring our customers feel supported is always our goal, and we're happy we could make things right for you. Your kind words mean a lot, and we’re happy to have been able to assist.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. 💕
All I can say is WOW!
All I can say is WOW!. I have used so many products over the years ... many are VERY expensive, but NONE have produced the results of your Lift and Firm cream. If I could dive into the jar and give my entire body the treatment, I would....it is AMAZING. My wrinkles are diminished around my eyes and my skin texture feels like silk! What truly amazes me though is how thoroughly your product is absorbed...it leaves no sticky residue ...nor does it pill or peel off during the day. I will never be without it!
9 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Sharon!
We’re so excited to hear your amazing results! Your excitement is contagious—thank you for sharing such a glowing review! We're absolutely thrilled to hear how our product has exceeded your expectations, especially after trying so many other products. It’s fantastic to know that your wrinkles are diminishing, your skin feels silky smooth, and you're enjoying the smooth absorption with no residue—those are exactly the results we aim for!
We’re so happy you’re loving the product and can’t wait for you to see even more benefits over time. Keep up the great work with your routine, and we’re always here if you need anything! Keep glowing! ✨
Aga was very kind and supportive
Aga was very kind and supportive. Listened to my problems, gave good solutions for me to try, and if they don't work, I have the number to call and get a refund. You are lucky to have someone like Aga working for you.
6 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Robin,
We truly appreciate you taking the time to share your positive experience! We're so happy to hear that Aga was able to offer the support and solutions you needed. We’re really lucky to have such an amazing team member like him on board!
We’re grateful for customers like you who give us the chance to help, and we’re always here if you need anything more. We can’t wait to see how your journey continues with us! 💕
Customer service was very helpful and…
Customer service was very helpful and knowledgeable, she explained everything and also sent me an email
6 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Stacey,
Thanks so much for taking the time to leave this awesome feedback! We're so glad to hear that our customer service was able to help and provide all the information you needed. It's always our goal to make sure you feel confident and well-informed every step of the way.
If you ever need further assistance or just want to share how things are going with your skincare journey, don't hesitate to reach out. We’re always here for you! Keep glowing! ✨
Rome MD
Rome MD, out of all the gimmicks that come to us woman looking for help, finally Rome MD does. I have only used this product a few weeks and my friends have already commented on my lines, especially my scowl marks between my eyes. The customer service is like no other I have ever dealt with. They are fast, courteous, professional and all around outstanding. I am telling everyone I know about this company and their products. After all seeing is truly believing.
5 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Sandra,
Wow, thank you so much for sharing your experience! It’s amazing to hear that even after just a few weeks of use, your friends have already noticed a difference, especially with your scowl lines. That’s a huge testament to how effective Rome MD can be!
We’re also thrilled that our customer service stood out to you—we really aim to provide the best experience possible. Your enthusiasm and willingness to share your results with others mean a lot to us, and we’re excited to see what else Rome MD can do for you. Keep up the great work with your skincare routine, and keep us posted on your journey! ✨
Experience with Return
I had never done business with Rome MD and wanted to return product and didn't know if I would be satisfied with the process. Aleyah was very helpful from the first to the last contact. I was given a couple of options and was satisfied with the final choice. Aleyah was very professional throughout this experience.
5 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Pat!
We really appreciate you taking the time to share your experience! It's fantastic to hear that Aleyah was able to assist you with everything so smoothly from start to finish. We always strive to make sure our customers feel informed and comfortable with their choices, so it’s fantastic that we were able to meet your needs.
If you ever have any more questions or need help in the future, don’t hesitate to reach out. We’re here for you, and we’re excited to continue being a part of your skincare journey! 🌟
Great customer service
Great customer service. Very Cordial.
Timely and professional communications.
I'm very happy with my experience.
4 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Lana,
We’re so glad to hear you had a great experience with us! It’s fantastic to know that our customer service team made a positive impression with timely and professional communication.
Your satisfaction is our priority, and it’s great to see everything going smoothly. If you need anything else, we’re just a message away—always happy to help! Keep enjoying your products, and we hope to hear from you again soon! 💕
Thanks
Aleyah in customer service was awesome she helped me out and had all the right answers. Rome MD is a great place to do business with they team what they say. Thanks again Aleyah
1 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Kay!
Thanks so much for sharing your experience! We're thrilled to hear Aleyah was able to assist you so well—she's truly one of our stars! 😊 We pride ourselves on providing great customer service, and it’s wonderful to know that Aleyah was able to provide the right answers and support.
We appreciate your kind words about Rome MD. We’ll always be here to help, so don’t hesitate to reach out if you need anything. Wishing you continued success with your skincare journey! Keep glowing! ✨
Excellent customer service I had a many…
Excellent customer service I had a many questions and the representative that handled my call was very friendly, very helpful and made suggestions and was telling me how to do things the technique and just knew all her information and was very informed about the product so I really appreciate that knowledge so it helped me understand how to do this the proper way so kudos to you. Great customer service!!
3 december 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Tamara,
What a wonderful review—thank you for sharing your experience!
It’s amazing to know that their expertise made it easier for you to get the most out of the product.
Your kind words mean a lot to us, and we’re always here to ensure you have the best experience possible. Enjoy your journey with the product, and feel free to reach out anytime you need tips or advice! 🌟
I requested a refund
I requested a refund. And it was taken care of very quickly. I’m very efficiently. Thank you for doing that.😋
29 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Jackie!
We truly appreciate you taking the time to share your experience! We’re glad to hear that your refund request was handled quickly and efficiently. We always aim to make things as smooth as possible for our customers, and we appreciate your kind words. Your satisfaction is important to us, and we’re always here to assist with anything you need.✨
Exceptional customer service with Aga
Aga’s welcoming demeanor and his desire to provide thoughtful detailed responses and information with calmness and ease were outstanding, He successfully interacts with knowledge, understanding and perceptiveness. Aga’s ability to assimilate the customer’s needs and provide information are exemplary and he interacts with enormous grace and kindness. Aga goes above and beyond reflecting his innate integrity and dedication to his job to provide the best possible customer service experience and outcome. Aga is Perfection Personified!
29 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi there!
Thank you so much for your incredible feedback! We’re beyond happy to hear how pleased you are with Aga's support.
We always strive to go above and beyond for our customers, and it’s wonderful to know that Aga’s dedication made such a positive impact.
He truly exemplifies the standard we aim to provide—grace, kindness, and dedication to making sure every customer feels heard and supported.
Thanks for taking the time to share this with us, and if there’s anything else you need, we’re here to help!✨
Lyn, a great Customer Service Specialist
Lyn, the Customer Service Specialist, was very patient and friendly. She found the best solution for my problem. She knows how to solve problems. Her treatment of customers is excellent.
28 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Susana,
We’re so happy to hear that Lyn made such a positive impact on your experience! She truly embodies the level of service we strive for, and it’s wonderful to know she was able to help you find the best solution in such a friendly and patient way.
We really appreciate you taking the time to share this feedback. If you need anything else in the future, we’ve got you covered! 💕
What prompt customer service
What prompt customer service! I sent an email regarding an error in my order and received a phone call within 10 minutes! The person I talked to was very knowledgeable and friendly. A great experience.
27 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Linda,
Thanks so much for taking the time to share your experience! We're so glad to hear that our customer service team was able to resolve your issue quickly and efficiently.
We always strive to make sure our customers feel heard and taken care of.
If you ever need anything else, we’re just a message away. Enjoy the rest of your experience with us, and we’re excited to continue helping you on your skincare journey! ✨
didn't see results but the company stood by its return policy. It took a few emails, but Aleyah was very supportive and professional.
Aleyah was very professional, and handled the return process for me.
24 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi There!
Thank you so much for taking the time to share your experience! We’re happy to hear that Aleyah was able to assist you with the return process in a professional and supportive manner. We take pride in ensuring that our customers feel taken care of, no matter the situation. Wishing you all the best on your skincare journey! 🌟
Don"t stop applying before the miracle happens
The customer service of this company is amazing. So supportive in making your experience with them truly great.
Continued use of Rome MD will bring beautiful results! You'll see!!
Margy G.
25 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Margy!
What a wonderful feedback! We’re so happy to hear that our customer service team made your experience exceptional—we truly aim to make every step seamless and enjoyable for you.
It’s great to know you’re already seeing the benefits of using Rome MD. Consistency really is key, and we’re excited for you to see even more amazing results as you continue. Keep it up, and enjoy that glowing skin! ✨
Rosa was very helpful with all my…
Rosa was very helpful with all my questions and concerns
1 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Jodie,
Thank you for sharing your positive experience with Rosa! It's always our goal to make sure you feel fully supported and confident in your skincare journey.
If you ever need more help or have additional questions, don’t hesitate to reach out. We’re always here for you! Keep up the great work with your routine!✨
Aga with Customer Service
Aga, with customer service helped me so much. I decided I didn’t want the product I ordered and she was absolutely wonderful‼️
20 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Gay!
Thank you so much for sharing your experience! It’s fantastic to know that Aga provided such exceptional service and made the process smooth and stress-free for you.
We always strive to ensure our customers feel cared for, and it’s wonderful to see that reflected in your feedback. If there’s anything else you need, don’t hesitate to reach out—we’re always here to help! 💫
Quality Support
I am very happy with the quality of support I received from Ricky. He was very helpful and very polite.
19 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Louise,
It's wonderful to hear about your positive experience with Ricky! His helpfulness and politeness truly reflect the kind of support we strive to provide. We are here whenever you need assistance.
We’re so happy to help you glow—cheers to gorgeous, radiant skin! ✨
Very helpful support
I spoke with Marquisa. She was very informative on the use of the product with the makeup I now use. She looked up my makeup products to see if they are compatible with your product. She truly went the extra mile to make sure very thing was okay. I am happy that I can use the product and look forward to seeing the results in a few months.
18 november 2024
Review zonder uitnodiging
Antwoord van Rome MD
Hi Judy,
It’s fantastic to hear that Marquisa was able to provide such detailed guidance and go the extra mile to ensure your makeup and our product are a perfect match! We’re so glad she could help you feel confident about using the product with your current routine.
Excited to hear how your skin progresses over the next few months! If you have any more questions or need tips along the way, don’t hesitate to reach out. Excited for you to experience even more amazing changes ahead! 🌟
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