MyHiRelief Reviews 481

Antwoord van MyHiRelief

5 uur geleden

Hi Colleen,

Thank you for taking the time to update your review and share your resolution experience. We’re glad to hear that the matter was resolved and that a refund was provided following your previous concern.

We truly appreciate your willingness to revisit your feedback and acknowledge the outcome. Our team always aims to address issues fairly and ensure customers feel supported throughout the process.

Thank you again for your time, understanding, and for giving us the opportunity to resolve your concern.

Best regards,

Hi Relief Team

Antwoord van MyHiRelief

12 uur geleden

Hi Kristine,

Thank you for sharing your concerns and experience. We completely understand how frustrating and upsetting this situation has been, especially after following the return instructions and sending the products back.

We would like to clarify that recurring shipments may occur when a subscription option is selected during checkout for discounted member pricing and convenience. All orders are processed directly through our secure online system and require confirmation during purchase. That said, we understand how subscription selections can sometimes be overlooked during the checkout process.

We also appreciate you taking the time to return the products as requested. In some cases, refunds cannot be finalized until the returned items are received, inspected, and processed by the returns department, which may take additional business days depending on carrier delivery and warehouse processing timelines.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you for bringing this matter to our attention.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

12 uur geleden

Hi Stephen,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel when the checkout process, pricing structure, and additional offers do not align with your expectations.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, handling fee included, tax not included
· Effective price per jar: $34.95/jar


This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $ 69.95 + $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue. The total comes to $126.94, including sales tax, handling fee, and package insurance.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

I hope this clarifies the confusion.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We regret that your support experience did not meet your expectations and appreciate you bringing this matter to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

5 uur geleden

Hi Rachel,

Thank you for sharing your experience and kind feedback. We’re glad to hear that our team was able to respond quickly and support you, even over the weekend.

Providing timely and helpful assistance is something we strive for, and it’s great to know this made a positive impression on your experience with us.

We truly appreciate your support and your time in leaving this review.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

4 uur geleden

Hi Mario,

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful and understanding support, even though you ultimately decided not to complete your purchase.

We truly appreciate your kind words about our customer service, and it means a lot to the team to know that our support made a positive impression on you.

Thank you again for your time and thoughtful feedback.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

5 uur geleden

Hi Roger,

Thank you for taking the time to share your experience and feedback. We’re glad to hear that our customer service team was able to assist you and provide clarity regarding your order status.

We understand your concerns regarding the upsell videos and the time involved during the checkout process. These optional promotional steps are intended to present additional product offers and savings opportunities, though we recognize how they may feel time-consuming or unexpected in practice.

We also appreciate your understanding regarding the delay in fulfillment due to higher-than-expected order volume. While we always aim for timely delivery, occasional delays can occur during peak demand periods, and we’re glad our team was able to keep you informed.

Thank you again for your feedback and for giving us the opportunity to assist you. We appreciate your support and look forward to serving you again in the future.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

Een dag geleden geüpdatet

Hi Claire,

Thank you for sharing your feedback and experience. We completely understand how frustrating and disappointing it must have been to wait such a long time for your order and feel dissatisfied with the communication and resolution process throughout that period.

I truly thought we had resolved this properly after explaining everything and providing you with compensation for the delay. It is disappointing, as we always do our best to keep our promises in good faith.

We acknowledge that processing took longer than usual. Due to a recent surge in demand, our fulfillment centers experienced delays beyond our normal schedule. Our team worked hard to get your order delivered, and we were transparent with you about the timeline while also issuing compensation for the inconvenience caused and to show you that we value your satisfaction above all else.

We held up our end of the agreement completely, so it is truly disheartening to see this feedback after we did everything we promised. We only ask for the same honesty and respect that we always give to our customers.

That said, we are constantly improving our processes to serve everyone better. Thank you for sharing your experience.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

4 uur geleden

Hi Danny,

Thank you so much for sharing your positive feedback. We’re really glad to hear that your order arrived safely and in good condition.

It means a lot to know the product is being considered to help support your mother’s comfort, and we truly appreciate you taking the time to leave this review.

Thank you for your trust in HiRelief and for your support.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

4 uur geleden

Hi Marlene,

Thank you for sharing your experience and feedback. We’re truly glad to hear that Total Relief has been helpful in providing comfort for your pain and for supporting your daily foot massage routine.

We also appreciate you taking the time to share a bit about your health journey, and we hope your upcoming appointment with your podiatrist brings you helpful answers and further clarity regarding your nerve concerns.

Thank you again for your trust, support, and for taking the time to leave this review.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

Een dag geleden

Hi Deborah,

Thank you for bringing your concerns to our attention. We understand how upsetting and frustrating it can feel to see a charge processed after believing the order had been canceled.

We would like to clarify that charges may still appear if an order had already entered processing before the cancellation request was fully completed. That said, we completely understand your concern, especially since you did not receive the products and are expecting the matter to be resolved promptly.

As per our policy, once an order has been placed, we are unable to accommodate cancellation requests" due to swift order processing.

According to our logistics team, your package is currently moving through our international network and is progressing toward the next shipping hub. Tracking will update automatically as soon as it reaches the next checkpoint.

At this time, the delivery is still within the estimated arrival window (7-28 days)

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

Een dag geleden

Hi Lettucia,

Thank you for taking the time to share your experience and concerns. We understand how frustrating this situation has been, especially regarding the currency expectations, cancellation request, refund timeline, and overall product experience.

We would like to clarify that all pricing on the website is processed in USD, even when customers are entering international shipping details such as Australian addresses. Depending on the payment provider or bank, currency conversion may not always appear clearly until the transaction is processed. That said, we completely understand how this may have caused confusion regarding the final charged amount.

Regarding the cancellation request, once an order has already entered fulfillment processing, our team may no longer be able to stop shipment immediately. Refund timelines may vary depending on PayPal or the customer’s financial institution, and in some cases can take several business days before fully reflecting back into the account.

We also appreciate you giving the product an opportunity despite your concerns, even though it did not meet your expectations personally. We recognize that results can vary from person to person depending on individual conditions and usage experience.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Antwoord van MyHiRelief

Een dag geleden

Hi there,

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when promotional offers and pricing structures do not align with your expectations.

We would like to clarify that the promotional bundle pricing shown during checkout reflects discounted package pricing rather than separate individual jar pricing. Depending on the package selected, taxes, shipping, subscription discounts, or optional offers accepted during checkout may also affect the final total before order confirmation. All purchases are completed through our secure online checkout system and require confirmation before submission.

Regarding the 90-day guarantee, unopened products are generally eligible under the return policy guidelines due to product safety, quality control, and consumable product standards. That said, we understand your frustration regarding the policy expectations and appreciate you bringing this feedback forward.

We also want to reassure you that HiRelief is a legitimate business committed to supporting customers and addressing concerns professionally. Feedback like yours helps us continue improving transparency and communication throughout the customer experience.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can investigate the matter promptly and assist with an appropriate resolution under the 90-day guarantee

Best regards,

Aga
Hi Relief team

Antwoord van MyHiRelief

Een dag geleden

Hi Lucia,

Thank you for taking the time to share your honest experience with Total Relief. We truly appreciate your openness and understand how challenging it can be managing ongoing discomfort associated with neuropathy and fibromyalgia.

While many customers report positive experiences with the product, we also recognize that results may vary from person to person depending on individual conditions, consistency of use, and severity of symptoms. We truly appreciate you giving the product a fair attempt and sharing your experience openly.

We’d love to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference.

Your feedback is valuable to us and helps us continue improving both customer expectations and product experience moving forward. Thank you again for your support and for sharing your experience with HiRelief.

Our support team has already reached out via email to provide you with tailored guidance to achieve results.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team