Ceci fait suite à mes précédents commentaires. Je veux mentionner que le CEO et co- fondateur de My HiRelief a pris le temps de lire mes commentaires et de m’adresser un courriel personnel. Il a vra... Toon meer
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Lees wat reviewers zeggen
I am 76yrs old living on ss only. I am having surgery next week . I have been trying to seek help with total relief subscription and orders . First, want to say, total relief is an outstanding prod... Toon meer
Bedrijf heeft geantwoord
Tho I could not use their product because of allergies, I was able to give to a friend who said it helped and they refunded me with no problem when another was sent to me by mistake. If you’re not al... Toon meer
I did not get any relief from this product. The ordering process was terrible having to sit through multiple promotional videos before the order was finalised. Tried to cancel immediately but cohld n... Toon meer
Bedrijf heeft geantwoord
3,8
Goed
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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BUYER BEWARE
BUYER BEWARE! I tried to purchase the buy 2 get 1 free for $34.95/jar which should be $69.90, but they tried to charge my card for $127.54. After numerous emails with them they REFUSE to honor the terms of their ad! I immediately contacted my credit card and cancelled my order! BUYER BEWARE!
11 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Clara,
Thank you for taking the time to share your feedback. We understand your concerns regarding the pricing you experienced during checkout.
After reviewing your account, we can confirm that your order has already been cancelled and refunded as requested, and no further action was taken on your account.
We'd also like to clarify that promotional offers apply to qualifying products and quantities, while taxes, shipping, or any optional selections made during checkout may affect the final total displayed before payment is completed.
Please note: The promotion was applied as a discounted bundle rate across all 3 jars, rather than charging regular price for the first two and giving the third free individually. This gives you consistent low pricing on every jar in your order.
We appreciate you bringing your concerns to our attention. If you have any additional questions about the pricing or your canceled order, our support team will be happy to review them with you.
Kind regards,
Aga
MyHiRelief
I am 76yrs old living on ss only
I am 76yrs old living on ss only. I am having surgery next week . I have been trying to seek help with total relief subscription and orders . First, want to say, total relief is an outstanding product that REALLY helps relieve pain. But , I cannot afford more . Anna, finally, heard and read my requests and is helping me cancel and stop further shipments . Thank you so so much , Anna, and God bless you
15 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi there,
Thank you for your 5-star review and for taking the time to share your experience. We're delighted to hear that Total Relief has been helping with your comfort and that Anna was able to assist you with your subscription request. We'll be sure to share your kind words with her.
We truly appreciate your support and are grateful you chose MyHiRelief. We also want to wish you all the very best with your upcoming surgery and a smooth recovery.
Kind regards,
Aga
MyHiRelief
The cream is cooling
The cream is cooling. It does nothing for the muscles. Don't purchase
15 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Andrea,
Thank you for taking the time to share your feedback. We understand how disappointing it is when a product doesn't deliver the results you were hoping for.
While many customers have positive experiences with Total Relief, we recognize that results can vary from person to person. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to help.
Thank you for your feedback.
Kind regards,
Aga
MyHiRelief
I love the fact that my knees are hurting less.
I love the fact that my knees are hurting so much less after I had total knee replacement surgery on both. I had them replaced last year and the pain never went away until I started using the Total Relief cream on them. now I am able to walk long distances without pain from them.
27 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Carrie,
Thank you for your 5-star review! We're delighted to hear that Total Relief has become a helpful part of your routine and that you've noticed such a positive difference in your comfort and mobility. It's wonderful to know you're now able to enjoy longer walks with greater ease.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love the product but hate the company!
I love the product, but hate how they manage their ordering and complaints.
I received a code for 20% off my order which was a large one ($1191.78) The code didn't work and I never received my 20% discount or any communication from their company regarding my query.
I hate having to deal with the company whenever I need to order more cream. That is why I ordered such a large amount.
1 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Susan,
Thank you for taking the time to share your feedback. We're glad to hear that you love the product, though we understand your disappointment with the experience surrounding your recent order and the discount code.
That said, if the 20% discount wasn’t automatically applied, we can always adjust it so you still receive the discount.
We'd appreciate the opportunity to review what happened with the promotional code and the communication regarding your inquiry.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Service is quick and efficient!
I've never had any problems with orders arriving on time, even when it's close!
A few times, there were some issues with "defective" applicators or disks. They were replaced quickly, and, when appropriate, directions for returning the defective parts were given-ckearly and effectively.
I dislike having to have those conversations, but everyone has been polite, helpful, and efficient. It's a pleasure to deal with you!
28 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Marcia,
Thank you for your 5-star review! We're delighted to hear that you've consistently received your orders on time and that our team has been able to quickly resolve the few issues you encountered. It's especially rewarding to know that you found our support polite, helpful, and efficient throughout the process.
Your kind words mean a great deal to our team and encourage us to continue providing the best possible service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Resolving the issue
I was quite concerned about the unauthorized charges on my account. Thank you so much for resolving the issue so quickly.
Have a great day
15 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Joanna,
Thank you for taking the time to share your feedback. We understand how frustrating this experience has been, and we appreciate the opportunity to clarify your concerns.
The subscription option is available during checkout to provide customers with our deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule, and we understand this selection can sometimes be overlooked.
After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.
I can also confirm that our support team has replied to your emails. If you haven't seen our responses, please check your Spam, Junk, or Promotions folder, as our emails can occasionally be filtered there.
Thank you for bringing this to our attention. We appreciate the opportunity to clarify the status of your account.
Kind regards,
Aga
MyHiRelief
It seems to help my knees.
12 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Robert,
Thank you for your 5-star review! We're delighted to hear that Total Relief seems to be helping your knees. Your feedback means a great deal to our team, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Está pomada para mi a sido un milagro …
Está pomada para mi a sido un milagro el dolor em mis pies a disminuido mucho estoy muy feliz 🙂 muchas gracias y lo recomiendo a todas las personas a usarlas para sus dolores
4 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Alma,
Thank you for your 5-star review! We're delighted to hear that you've had such a positive experience and that the ointment has made such a meaningful difference in your comfort. It's wonderful to know you've experienced such noticeable improvement.
Thank you as well for your kind recommendation. Your support means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
After 10 years of pain after 2 months…
After 10 years of pain after 2 months pain free
14 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Clinton,
Thank you for your 5-star review! We're delighted to hear that you've had such a positive experience after using Total Relief consistently. Your kind feedback means a great deal to our team, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product Marketing Accuracy
From a marketing/product recognition standpoint, the actual product jar is much smaller than the one(s) shown in the online advertisements.
15 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Gregory,
Thank you for your review and for sharing your feedback regarding the product presentation. We appreciate you bringing this to our attention.
Regarding the jar size, our promotional videos and images use close-up photography and videography to better highlight the product's texture, application, and features. These visuals are intended to showcase the product experience rather than represent its actual physical size.
We value your feedback and will continue looking for ways to ensure our product information provides customers with clear expectations.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I ordered this product to try
I ordered this product to try, then ordered 3 more, then they had me on repeat orders, l contacted them to say l no longer wanted this product and if l did l would order it myself, l returned the unopened product to US , they received it on the 24 June as per tracking, l still haven’t received my refund, numerous emails sent and still no response, be very careful ordering from this company, l would not recommend them, they only want your money.NOT HAPPY
16 juni 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Gail,
Thank you for sharing your feedback. We understand how frustrating it must have been to be waiting for your refund after returning your unopened order.
We'd like the opportunity to review the status of your return and refund. Once a returned package is received, processing may take several business days, depending on the return verification and the payment provider's processing times before the refund appears in your account.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I did not know I was buying a…
I did not know I was buying a subscription until I started receiving multiple orders. All I wanted to do was try the product. I reached out to the company who tried to give me the third order at a discount and cancel the subscription afterward. I explained my situation and Randy canceled the third order and the subscription and refunded the charges for the third order. I now have 6 jars of the product so have plenty of opportunity to see if it works. Thank you Randy.
10 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi JT,
Thank you for your 4-star review and for sharing your experience. We understand your concerns regarding the subscription and appreciate the opportunity to clarify and assist.
We're pleased to hear that Randy was able to help resolve your concerns by canceling the additional order, stopping the subscription, and processing a refund for the third order. We'll be sure to share your kind words with him.
Thank you for giving Total Relief the opportunity to support your wellness journey. We truly appreciate your feedback and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
So far so good
So far so good, I have MS and am Usually in pain all day and this total relief cream seems to minimizes my pain. The more I use this cream the better it seems to work. So happy with the results I’m getting!
20 juni 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Sharon,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping minimize your daily discomfort and that you've continued to experience even better results with consistent use. It's wonderful to know you're so happy with your experience.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
At first I was skeptical about trying…
At first I was skeptical about trying this item, but after getting some to try I couldn’t believe the relief I got from it. I suffer with pain on a daily basis and weather is definitely a factor. But after putting HiRelief on, in just a few minutes my pain is eased to a point where I feel so much better. I was shocked. Thank you HiRelief for dealing with less pain!!! 😁😁
25 juni 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Julie,
Thank you for your 5-star review! We're delighted to hear that, although you were initially skeptical, Total Relief exceeded your expectations and provided quick relief from your daily discomfort. It's wonderful to know that you're already experiencing such a positive difference.
Your kind words mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Definitely alleviates arthritis…
Definitely alleviates arthritis discomfort! Very soothing!!
11 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Renee,
Thank you for your 5-star review! We're delighted to hear that you found the product soothing and that it has helped provide comfort. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Charles was prompt to answer my…
Charles was prompt to answer my question.
7 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Kristin,
Thank you for your 5-star review! We're delighted to hear that Charles was able to answer your question promptly. We'll be sure to share your kind feedback with him, as it means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great product!
I was a little disappointed that the jars were not as big as shown in the ad, however this stuff really works!
I had relief! Within just a couple of minutes I was no longer stiff. It took a little longer for my feet, but I'm super happy with the product!
13 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Renee,
Thank you for your review! We're delighted to hear that Total Relief has helped provide comfort and that you noticed a difference so quickly. It's wonderful to know that you've experienced relief from stiffness and are happy with the product.
Regarding the jar size, we appreciate you sharing your feedback. Our promotional videos use close-up photography and videography to highlight the product's texture, application, and features. These visuals are intended to showcase the product experience rather than represent its actual physical size.
Thank you for choosing MyHiRelief. We truly appreciate your support and are grateful to hear that the product has made a positive difference for you.
Kind regards,
Aga
MyHiRelief
Ease of ordering
Ease of ordering, getting the best deal available. Made everything simple and orderly. I love their product and I will definitely be back.
30 juni 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Paul,
Thank you for your review! We're delighted to hear that you found the ordering process simple and were able to take advantage of a great offer. It's even more wonderful to know that you love our product and plan to purchase from us again.
Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to serving you again. Wishing you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
my knee has been bothering me and I…
my knee has been bothering me and I applied the total relief cream in a matter of minutes it stopped 7-
13 juli 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Elaine,
Thank you for your 5-star review! We're delighted to hear that Total Relief cream helped provide quick relief for your knee discomfort. Your positive experience means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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