RONA Reviews 304

COWARDS, I had a bad experiance with an employee at the maple ridge store [ where ALL employees seem terribly unhappy ] over another FALSE RONA AD. after complaining RONA sent me a case number however they NEVER ACTUALLY contacted me, i wrote to them several more times, got a case number but that was it, RONA are cowards COWARDS Fing COWARDS

My son bought some plywood for me to make some complex cabinets. I require the FULL length, 96 inches, but their sanded plywood comes with blue paint on the edge that also extends onto the two sanded surfaces! I called to talk with the manager. Never bothered to give me a call back. This is the second time I have asked to speak with the store manager and twice NEVER got a call back. I just wanted to point out that they should tell the manufacturers to be careful with their marking and maybe not accept those pallets of oversprayed wood. I used it as garbage utility grade plywood and went elsewhere to buy quality grade. Just wanted the manager to know. BUT I guess they really do not care for feedback.

I’ve been waiting for missing parts from my online Rona order for weeks.
I’ve opened two cases (#01239960 and #01245841), emailed several times, and called twice — still no solution or update.

This is extremely frustrating. I didn’t expect such poor communication and service from Rona’s online department.

The website is very misleading. I was shopping for a table saw because it had a 15% discount label in its description, but it was not eligible for the discount. When I tried to raise the mislabel, the website staff was very rude and condescending and copied-and-pasted her previous replies while ignoring my messages. The price match policy is also a joke as they refused to price match authorized online sellers. So I took my business to Home Depot and got a better price match deal. The whole place has gone down hill since the Lowes and recent private equity takeover.

i purchased a 20 volt craftsman weed trimmer used it one day it was underpowered only ran 15 minutes on a full charge wanted to upgrade but was refused a credit i am very unhappy as now i am stuck with an unsatisfied tool

Purchased a table 104 days ago, and the tabletop has warped. Manufacturer offeres 365 day warranty, but RONA states their warranty is 90 days. I am 14 days out, and spent $2000 in this one purchase, and they can offer me nothing in the way of compensation. Will not be returning!! Terrible customer service!!!!

RONA : You sell products but don't back them when they break or need parts , my bissell carpet cleaner needs new brush roles and I was told you don't sell parts you didn't even offer to help with finding further service for it . then I complained about your poor service and she said finally NO can I go now. this is customer service from you Rona , wow this is pathetic and you don't back your products , next time I want to buy a product I will thk twice and tell other people about my experience Oct 4 2025 12:34 pm

I purchased an entire deck package for delivery from Rona Crowfoot. It was sent out quickly, and we started doing posts, beams and joists right away. The lumber was less than perfect, but we were able to hide imperfections. We started installing deck boards this morning, and 6 hours later, not a single deck board is screwed down. The bowing is so severe and inconsistent that we've been unable to get more that three boards the same shape next to each other. Gaps range from 1/4 inch to 1 and 1/4 inches when laid down. I will be requesting replacement, but I've already wasted almost $300 in labour and have nothing to show for it. And now I have a crew here and nothing for them to do. After 40 years in the industry I've never seen such poor quality. To add to the issue, I'm concerned that anything Rona sends as replacement will be just as bad. I do not recommend.

They do fraud on their site.

A product's description said it "features a 5 year warranty"

However, the product specifications said it has "3-year limited" warranty.

The site lets us post questions everyone can see. So I posted a question about the warranty. The question got posted on the same day I asked it, BUT RONA MANIPULATED IT TO SAY THE QUESTION WAS 9 MONTHS OLD. AND DIDN'T CORRECT THE WARRANTY DISCREPANCY.

The only reasonable explanation is them deliberately deceiving us with false information. Businesses that deliberately lie to increase sales deserves to go out of business. I'm never considering them ever again.

J'ai demandé 4 fois à la même personne:
''Monsieur, monsieur, monsieur, monsieur j'aurais besoin d'une information? En le suivant , il a accélérer le pas pour s'enfuir. J'ai dis à haute voix ''Bon ok!'' En continuant à marcher j'ai donc croisé un autre commis en lui disant que l'autre n'avait pas voulu me répondre...Je voulais simplement savoir la rangée du silicone...Lui m'a dit bonjour et dit la rangée ou cela se trouvait. Mais de plus en plus déçu des Rona...Ce n'est pas la 1ere fois, j'en aurais d'autres à raconter mais de toute façon, je ne pense plus y aller. C'est bien beau être syndiqué mais il y a des limites et là on se sent comme des moins que rien. Eux aimeraient-ils être servis de cette façon? Cette fois, j'ai décidé d'écrire un commentaire car ça devient vraiment désagréable.

I have placed several online orders with Rona. Although there is a Rona 15 minutes from my home, some items are only available online and only permit having them shipped to my home; I would be happy to pick them up at the store. Without exception, every one of the items arrived broken.
I am writing about my experience ordering a BBQ. When it arrived, the box was damaged beyond reuse and one of the parts was twisted making it unusable. Rona was contacted immediately, a photo of the damaged part was sent. Radio silence. I wrote to request an update and the next day was sent three options, of which, I choose to have a replacement part sent. There was no way I wanted to find a box large enough to pack up the various elements of the BBQ and try and ship it back. That would have taken a full day, likely, and I had no interest in doing this. Anyway, option selected and the next day, I write again to seek an update. I hear a vendor has been contacted and when it is ready to ship, I will hear from the vendor. Nearly a week goes by so I write again only to hear that my issue is being investigated and thanking me for my patience and understanding. Out of both, I call Rona, only to hear that "a dedicated team is working on my case" and that they have "processes that take time". I ordered this BBQ on August 23 - it is now September 18 and I have no resolution on when I can expect this replacement part. Never again will I order anything from Rona online. Lesson learned.

I had one of the worst experiences with Metro Supply Chain delivering for RONA.

I arrived at my delivery location 15 minutes before my scheduled 11:30–2:30 window, after driving an hour to be there early. When I got to the property, I found a “Sorry we missed you” notice, even though no one had come to the door. I immediately called Metro Supply Chain at 11:24am and was told I was delivery #10 and the drivers had just finished #9, so they would be heading to me shortly.

I waited at the front window until 1:30pm, watching carefully, and no delivery ever arrived. When I called again, I was told the drivers had supposedly been there at 11:51am and tried to call and knock — but this simply did not happen. Later, another representative claimed the GPS showed they were there at 11:34am. These stories completely contradicted each other, and both ignored the fact that I was physically there the entire time.

To make matters worse, when I followed up again, I was treated dismissively and essentially told I was wrong — rather than having my concern acknowledged. I’ve now had to rebook, but the waste of time, money, and energy was extremely frustrating. If drivers are going to arrive earlier than the scheduled slot, they should wait. Instead, I was left with misinformation, denial, and no accountability.

This was unprofessional, unfair, and deeply disappointing. I sincerely hope RONA and Metro Supply Chain take responsibility and improve their service, because what I experienced was completely unacceptable.

Rona maple Ontario
Disgusting called 6 times no one answers the phone there
To be bankrupt next. Lowe’s was there but these people !?
They take the cake. Not even 3rd world it’s so bad

Do not do business with Rona. We ordered a kitchen faucet online and they didn’t send all the parts. This was discovered by our plumber. We paid for a plumber who was unable to install the kitchen faucet because of Rona’s terrible job of not sending all the parts. The return and refund was totally mismanaged. We will never do business with Rona ever again. Waste of time and money.

Hello. I just had the worst experience at your Langford location. I had 4 items (2 being the same) and arrived at your till at 10:54a. I know the time because I was checking every couple minutes as I had to pick up my child by 11:20am. The first 2 items rang in fine, then it comes to the wood. The cashier looked around and did not see a code. She opened her book and starting flipping through, could not find it. She paged for help, no answer. She paged again, no answer. She called someone directly, no answer. She then asked the male cashier if he knew what they were. He did not. He finished with his customer and came over to help. He did not know. He flipped through his book and punched the sizing into your system, could not find it. At this point I asked if they wanted me to tell them where I got it, the cashier said ‘no she needs the name’. The male said to call for help and she told him no one was answering. So he paged for customer service. No one came. She tried calling again, no answer. She flipped through the book some more, then called another number. Finally she got someone. It was about a 10 sec call where he said he could not help her and to call 4170 ( I assume another local) and no one answered. She flipped through the book some more. Ginally at 11:14am, I said this is ridiculous and that I had to go so only took the 2 items. If you feel I am exaggerating, check your camera - I stood there for at least 20 minutes to get pricing for a $4.99 product that was less than a 1 minute return walk away which I told her that was the price several times hoping she would manually enter it.

Look at the video. I did not yell, swear, or act upset - I simply stood there, leaning up against your big spray, as they ignored me. I could not believe how awful this was. After I paid for the 2 items I went your front desk to get a manager card and was told, managers don’t give out cards.

This was the worst experience I have ever experienced and the first time I have ever replied online. I then noticed your reviews are nothing but scores of one, so it is clear you company, or at least that store, does not care about its customers.

Just terrible!

30 minutes dans la file d'attente pour demander une soumission pour ma porte patio et pas de reponse. J'ai appelé Home Depot et eu ma réponse en 2 minutes.

I absolutely do not recommend ordering any appliances from RONA.

While I understand that customer service delays can happen, a $500 product should be addressed and resolved swiftly, usually within a week.

They didn’t even bother offering any kind of compensation for the delay or wasted time (maybe that’s me being a bit demanding, but honestly, I’m pretty irritated while writing this review).

After 8 days, I finally received an email saying I could ship the product back.

I had originally asked for an exchange plus maybe a small gift card (like $30), but at this point I’m just glad I can return it, I don’t want to do business with them anymore.

And if you don’t have a car or any way to transport it back… good luck with that.

If they had a lower rating they would get it . Please do yourself a favour and Don’t order a kitchen from them . 15000$ later and our kitchen looks like crap . The doors don’t line up the hinges are stripped the front of some drawers are tilted and can’t be aligned. For them to come check them they want another 500$ .
Everything we have purchased from Rona has been a problem. The only reason we went to them is because we love supporting Canadian companies however not to get ripped off. We had to return one cabinet because the designer messed up pullouts that didn’t fit because of the way it was ordered by them .

J'ai acheté un spa gonflable en ligne qui a un défaut de fabrication et personne veut me rembourser, le distributeur et Rona se lance la balle. Ça fait plus de deux mois que j'attends !!!Service NUL Personne veut payer ... plus JAMAIS j'achète chez RONA

Je travaille chez rons depuis 3 ans et je suis très heureux