Received the wrong size wig but no refund.
Received the wrong size wig wig i paid a pretty penny for. Directly as soon as i found out contacted them. Got a reply that due to the wig being colored i couldn't get a refund but they could give me a discount to PURCHASE A NEW WIG.
1. I have ordered the same size wig for years from them (they use another name for the same company but spoke to the same number on WhatsApp beforhand)
2. They admitted to sending me the wrong size of wig
3. The wig was delivered to my new hairdresser because I was in a time crunch and wanted them to customize it so they could directly install it upon arrival.
So I had no idea before the customization that it was the wrong size cuz I had not tried it on yet.
I find it ridiculous that a company can blatantly make a mistake and instead of taking responsibility will just offer a discount code as if I'm supposed to be grateful for that and then basically put the blame and issue on the Customer. I understand mistakes are human but own up to it and fix it. I even clearly provided them with proof. This wig was meant to wear at my nieces bday party and that wasn't even possible because it would fully cover my head. I am appalled and now € 292.32 lighter. So be cautious if you are interested in purchasing from them. I was a big fan of AFsisterwig (which is them but they just use different names) and have the whatsapp phone number proof for it) Now after being treated this way after spending quite some money (i have hair loss and wear wigs full time)
I AM DISGUSTED. Have all the pictures proof aswell incase they decide to lie!








