Ronseal Reviews 

819
TrustScore 2 uit 5

2,1

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Beoordeeld met 2 van de 5 sterren

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verffabrikant

Over Ronseal

Geschreven door het bedrijf

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

819 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,1

Alle reviews

(819)

127 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Bought one coat paint black pepper not…

Bought one coat paint black pepper not one coat at all decided to paint my interior doors 2 coats it took once it’s dry if you catch the doors with your nail the paint chips off I have to touch the doors up all the time Ronseal have not been in touch after many emails and messaging.

13 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful paint and faulty sprayer

Ronseal Fence paint is so full of sand and other contaminants it blocks the sprayer after a few seconds. Tried to contact 'customer service' but emails ignored

EDIT.....
After 'Ronseal' reached out to me all I can say is they're scrapping the barrel in the customer service to their clients. No, I won't waste anymore of my time stripping down the pump, photographing the issues, copying the batch numbers, receipts and god knows what other snippets of information you've requested! You only have to look at all the same issues within the reviews on here to know that your products don't work!

1 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Jay,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about your disappointment in our product. We would greatly appreciate the opportunity to discuss this further with you so our customer service team will be reaching out once you have provided us with further information.

We’re extremely keen to resolve this for you and hope to chat to you soon.

Beoordeeld met 1 van de 5 sterren

Ronseal Garden Paint is the worst…

Ronseal Garden Paint is the worst product I've ever used in fifty years of painting. It has the opacity of a shower of drizzle and if you try to apply it a bit thicker it runs and runs. Absolutely useless and infuriating product.

15 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Saoirse,

Thank you for taking the time to leave us a review.

We're so sorry to hear about your disappointment with the application of Ronseal Garden Paint. We've requested further information so our customer service team can reach out to you directly to investigate further.

Beoordeeld met 1 van de 5 sterren

Worst paint from Ronseal

Bought One Coat Everywhere and I picked Charcoal Grey Matt paint for my living room one wall and I was very disappointed with the brand as I never bought Ronseal paint before it’s the first time and I had to repaint 3 times to stop the patch in most corners and still coming back white patch as my wall is brand new and plastering and my other three walls are Dulux paint have no issues apart of that Ronseal paint! I have got few photos of this issue to prove it but unfortunately here doesn’t have one to show the photos

1 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi David,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about the unsatisfactory experience you have had using our product. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you directly to investigate further.

Beoordeeld met 1 van de 5 sterren

Ronseal Weatherproof Wood Paint - Worst Paint

Ronseal Weatherproof Wood Paint Batch 43E10:24 Royal Blue. This paint is not fit for purpose. Multiple coats ( 4 applied )over primer undercoat to fine smooth wood ( Richard Burbridge Louvre Door) and yes following manufacturer's printed instructions, still grinning through. Its not far off a translucent pigmented wash. Awful paint to apply.
Customer ( so stupid I am guessing a bot) services after exchanges blamed me.!!! I have been painting for over 50 years and can claim a little knowledge and experience. Told me to strip back to wood and start again.

Carly Bot says

“As explained we would recommend that the wood is stripped back to bare wood and the paint is applied directly to the wood.

The product is not at fault here, it is due to the primer that has been put on underneath the paint.

Best Wishes,
Carly.
Ronseal Consumer Services “

The instructions on the tin do not say only for use on bare wood. In fact they specifically refer to application to existing painted surfaces!

No I can’t have a refund sanctioned by Ronseal.

Ronseal should check negative B & Q and Amazon Reviews of the same paint.

That's me and Ronseal Products finished with.

“It’s our mission to show the world that anybody can do DIY.” Perhaps not with certain of their products?

1 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Andy,

Thank you for taking the time to leave us a review, we value your feedback.

We're sorry to hear of the unfortunate experience you have had using our product. We would greatly appreciate the opportunity to chat to you more about this situation. We have requested further information so our customer service manager can reach out to you personally.

Beoordeeld met 1 van de 5 sterren

Ronseal Trade Polyurethane Mattcoat Varnish

I bought the tin recently from a Builders Merchant. When I went to stir it there was a thick layer of almost solid polyurethane at the bottom of the tin. I gave it a thorough mix with a clean stirrer but there were still lumps suspended in the varnish. Its going back to the shop. I found some old leftover Wickes varnish in the shed. Years old but it was better than the Ronseal.

4 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi,

Thank you for taking the time to leave a review, your feedback is important to us.

We are so sorry to hear about your unsatisfactory experience you have had using our product. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you directly to investigate further.

Beoordeeld met 1 van de 5 sterren

Ultimate Decking Paint- Warm Stone

Colour on the pot and on web of multiple suppliers was vastly different. Who wants a white decking.

It’s ridiculous that in this day and age it’s not possible to represent the colour correctly for paint, I know individual monitors can be set up to show colours differently but what shows as a reasonably dark taupe/stone colour should not come out almost white. That’s complete misrepresentation. The colour on the pot was a bit lighter than on the web but it looked a beige colour but also nothing like it came out.

I would describe the colour as snow it’s not brilliant white but it looks like snow.

I also think it’s insane to create a colour for outside decking like that. A complete waste of £92. I know it’s a small amount of money to them and they don’t give a #### but I expect from reading reviews most customers are at least surprised by the colour they get if not annoyed.

The cop out that printed or website colours aren’t representative is just not good enough.

3 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Dear Helen,

Thank you for taking the time to leave a review, we value your feedback.

We are so sorry to hear you are not satisfied with the colour of our Ultimate Protection Decking Paint in warm stone. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

Beoordeeld met 1 van de 5 sterren

Real tradesman don't use Ronseal

Real trades man don't use this over priced cancer ridden rubbish , spend more money on marketing to sell rubbish to the masses. Tried several of their products now , and they all were awful. Your much better with the alternative that are usually cheaper . More expensive don't mean it's better ! It's just crap.

1 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Ben,

We are so sorry to hear about the disappointment you've had using our products. We have requested further information so our customer service team can reach out to you directly to investigate further.

Beoordeeld met 1 van de 5 sterren

Ronseal Diamond Hard Floor…False advertise!

Bought the Ronseal Diamond Hard Floor Varnish Clear Satin in B&Q for the softwood stairs rework. These were completely stripped to bare wood, stained and varnished as per instructions on the tin. I have applied 3 coats and month later, I can easily make an indentation to wood just with my nails without any effort. Reading advice whenever I can and reviews for this product I understand what is going on. It took me weeks to prepare the stairs to this point omitting the fact how expensive this stuff is. All I can say, I feel betrayed as customer by this false advertise. Damage is done. NEVER AGAIN RONSEAL!!!

1 november 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Joe,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to head about your unsatisfactory experience using Ronseal Diamond Hard Floor Varnish. We have requested further information so our customer service team can reach out to you personally to investigate further. We're extremely keen to turn this experience around for you and hope to chat to you soon.

Beoordeeld met 1 van de 5 sterren

Ronseal floor varnish light oak

Bought this product turned the floor green! Emailed ronseal as other customers had had the same problem! Sent 6 emails ! No reply! Awful product ! Dreadful customer service ! Steer clear the additional information is that Ive sent 6 emails from 21/28October ! Telephoned customer services twice to no avail! This company is not bothered and dosent even have the courtesy to reply just a waste of time! Customer services just put the phone down on me when I asked for a manager to speak to

7 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Christine,

Thank you for taking the time to get in touch.

We are so sorry to hear you have been unable to get in contact with our customer service team. We have requested further information so we will be able to reach out to you directly to investigate further. Alternatively, the customer service team contact number is 01142409469.

We're extremely keen to resolve this for you and hope to chat to you soon.

Beoordeeld met 1 van de 5 sterren

Painted front and rear door steps…

Painted front and rear door steps prepared and cleaned surfaces,gave a couple of ronseal floor paint,started to lift within a week

21 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Jack,

Thank you for taking the time to leave us a review.

We are so sorry to hear about the unsatisfactory experience you have had using our product. We have requested further information so our customer service team can reach out to you directly to investigate further.

Beoordeeld met 1 van de 5 sterren

What a load of rubbish

What a load of rubbish! Definitely doesn’t do what it says on the tin. I have never painted with a paint like it, doesn’t brush on or roller on, if you touch the paint you’ve just applied in a brush or rolling motion it just peels the paint back off. Waiting for it to dry now so I can rub the walls down and remove the big marks it has left behind. What a complete waste of a day and money, £36 for a tin of crap, not to mention the One Coat slogan, you can’t even apply one coat properly.
Avoid using this.
Doesn’t warrant the one star but wouldn’t let me proceed without submitting a star rating!

20 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Lisa,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the disappointment you've had with the application of our product. We would really like to investigate this further. We have requested further information so our customer service team can reach out to you directly.

Beoordeeld met 1 van de 5 sterren

Ronseal Sadly Not What I Expected

I bought the Ronseal High Performance Wood filler, and cannot complain about the quality of it sanded into the cracks and crevices of the damaged external front door. Maybe they need to change the size of the tin to let you know how much is really inside... as there was a third only inside a 275 grams tin. The main concern I have is the Ronseal Xactly Exterior Paint Colour Boost, that clearly states Rainproof in one hour, so it is painted, and fourteen hours later it does rain..and the whole door is now mottled... ?? I have photographs of the amazing finish that was done prior to the rain and was very proud of rescuing this door from decay, and now very perturbed by all the negative comments about Ronseal Products...including this one... I just thought that it did what it said on the Tin...

20 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Simon,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the unsatisfactory experience you have had using our product. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

Beoordeeld met 1 van de 5 sterren

Fence Life Plus disaster!

We have used ronseal fence life plus on our house cladding. We did 3 coats, with plenty of time in between but the black paint has completely faded and gone patchy, in some places right back to bare wood. This was after only 8 months and it is supposed to be good for 5 years plus! I had several months of emails back and forth with customer service who just came back with nonsense excuses so she said it would be escalated to a manager. That was 2 months ago and have heard nothing, despite chasing. This is a major headache and am very disappointed with Ronseal’s la k of response.

Have had a courteous response from Ronseal, below. But have heard nothing since from them. Being cynical, maybe by writing a message on here, they look to be supportive, but then take no further action . .

1 juni 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Annie,

Thank you so much for taking the time to leave a review, feedback is important to us.

We're sorry to hear of the unfortunate experience you have had using our product. Our commitment to customer service is of the utmost importance to us and we would greatly appreciate the opportunity to make this right for you, we will be reaching out soon to discuss more about what has occurred here.

Beoordeeld met 1 van de 5 sterren

We used Ronseal chalky furniture paint…

We used Ronseal chalky furniture paint dead flat Matt pink rose and it is the worst paint you could ever use. It is basically water with a touch of pink in it. It takes around 20 coats to cover a light grey kitchen cupboard do not buy.

18 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hello,

Thank you for taking the time to leave a review, feedback is important to us.

We're sorry to hear of the unfortunate experience you have had using our product. Once you have provided further information, our customer service team will be reaching out to you to assist in getting this resolved.

Beoordeeld met 1 van de 5 sterren

I was really excited purchasing the…

I was really excited purchasing the Diamond Hard garage floor paint as I have always wanted a smart looking garage and the floor is so important. I followed the instructions to the letter set about painting my floor. I allowed two days between coats and painted it a week before I went on holiday for two weeks. It says dont drive on it for 3 days, so I left it to dry/set for 21 days. Came back from holiday and really excited to drive into the garage on the new shiny floor, only to find that under where the tyres had been parked overnight the paint had lifted. To make it worse some water off the car had dripped down and it had bubbled. I now have a painted floor so no going back and horrible patches of concrete. Dont buy this product as you cant drive on it and its NOT waterproof. Tried to call customer services six times, held in a queue and then line dropped. If i could give a minus score I would. It DOESNT do what it says on the tin and they should be ashamed. I replied with the information Ronseal requested a number of times and all I got back was emails saying that they have not heard from me and closing the complaint.

16 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Steve,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the disappointment you've had with the application of our Diamond Hard Garage Floor Paint. We would greatly appreciate the opportunity to make this right for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

Beoordeeld met 1 van de 5 sterren

Ronseal, rubbish paint

Ronseal, stays white, non drip, one coat, satin paint. It may stay white, it isn't non-drip and it definitely isn't one coat - one of the worst paints I have ever applied.

14 oktober 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi William,

Thank you for leaving this review, feedback is important to us.

We're really sorry to hear that you're disappointed with our product. We'd really like to assist in getting this resolved for you so we have requested further information so our customer service team can reach out to you personally.

Beoordeeld met 1 van de 5 sterren

I had Ronseal 10 Year Woodstain…

I had Ronseal 10 Year Woodstain professional applied to my windows and doors. When it gets wet it temporarily changes colour giving unsightly patches. Ronseal cannot explain why or confirm that product efficacy is unaffected.

27 september 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Nick,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about your unsatisfactory experience you have had using our product. We would greatly appreciate the opportunity to make this right for you. We have requested further information so we can reach out to you personally to turn this experience around.

Beoordeeld met 5 van de 5 sterren

Used some products wasn't very happy…

Used some products wasn't very happy with results after complaining to customer service received a full refund so can't complain thank you Ronseal.

15 juli 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Andy,

Thank you for taking the time to leave us a review.

We're so sorry to hear you had a disappointing experience using our product but we're glad our customer service team were able to find a resolution for you.

Beoordeeld met 1 van de 5 sterren

Ronseal Precision Pump Fence Sprayer don’t waste your money

Purchased Ronseal Precision Pump Fence Sprayer a couple of weeks ago for a large fence project. After filling the sprayer up, creating the vacuum via the pump, it spurted paint all over me/part of the fence, the nozzle seemed defective, despite cleaning down all the component parts and flushing with water it did not work, I’m so disappointed with the product. It cost under £30, its not fit for purpose, would like a refund. Interested to see that replacement nozzles can be purchased, is this a “known” manufacturing issue?

20 september 2024
Review zonder uitnodiging
Logo Ronseal

Antwoord van Ronseal

Hi Amanda,

Thank you for taking the time to get in touch.

We would like to apologise for the unsatisfactory experience you have had and we want to assure you that this is not something we would expect from our Ronseal Precision Finish Fence Sprayer.

We have requested further information so our customer service team can reach out to you personally to investigate further. We’re extremely keen to resolve this for you and hope to chat to you soon.

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