Dulux Reviews 1.787

I just filled all this in - then it asked me to give a code sent to my email address so I went and looked at my email and the window I had originally typed in was gone!!!!

What I said was trying to get past the bot was a nightmare. All I wanted was a colour chart which I couldn’t find on-line. Eventually I spoke to a human being who was extremely helpful.

We recently had an issue with a Dulux paint product and contacted their customer service team for support. From the very beginning, the experience was excellent. The team were proactive, efficient, polite, helpful, and genuinely eager to resolve the matter quickly and fairly.

Communication throughout was clear and professional, and they kept on top of everything from start to finish. Most importantly, they came to a more than satisfactory solution, which we greatly appreciated.

We have used the Dulux range for many years and this experience has only strengthened our confidence in the brand. A great example of customer service done properly. Highly recommended.

I bought Dulux paint from B and Q. It was called Vanilla Sumdae. Never seen anything like it. The colour was no way near the colour on the tin. It will not cover, I have put on 4 coats and it’s still showing the old paint underneath it. The colour looks fluorescent as a pose to what the front of the tin shows. Absolutely disgusting never again will I use Dulux.

Jenny and Niamh were brilliant. They replied quickly and with detailed helpful responses. They also asked great questions to help them get to the core issue and then they resolved it with speed and kindness. This is the best customer service experience I've had in many years.
Thank you so much!

I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil based paint would do this. Neve kindly offered me advice and sent out a voucher as a gesture of goodwill to help me towards rectifying the problem. I am very grateful for Neves help in this matter.

For first time experienced a problem with a Dulux item. Emailed Dulux and had response to my query sameday.Dulux resolved my problem to my entire satisfaction. Very professional member of staff, in the Technical Advisor and Customer Service department.

Reported a problem with a particular paint and the matter was attended to very promptly and to my staisfaction.

Very easy to get help via AI then followed with advisor chat. Friendly and helpful advisor

I had a problem with some paint I used, and Duplex were very helpful. They responded quickly, took the time to give me advice on how to deal with the issue, and also provided vouchers, which I really appreciated. Excellent customer service.

As usual, I got a fast and accurate response

Really helpful and was able to answer all my questions. Customer service is excellent. They spent a lot of time helping me decide what colour to choose and what colours went well together.

Excellent service.

Update:- seeing the finish from the paint is excellent so that's why ihave upgraded my post, just need to be patient with the consistency...I bought the (pink) drying to white ceiling emulsion, very pink when i opened the tin stirred til white, but very runny awful on the brush dripped everywhere, I did have coversheets but all over the show. Tbh would I buy it again probably not could not see the pink difference only noticed bits I had missed through the sun on the ceiling.

I had a problem with a tin of ducksback where the final colour was not as indicated. I contacted Cuprinol via a chat and was very impressed with not only how easy it was to contact someone but how the person concerned dealt with my problem quickly and efficiently resulting in me receiving a voucher for a replacement tin.

Recently bought some easycare Fine Cream Matt emulsion to decorate a small bedroom. Was painting over a stone colour but 3 coats in and looking like it’ll need a 4th. The paint is so thin. I appreciate that paint has changed for environmental purposes but 2 coats definitely not enough.

When I fell foul of a REALLY unpleasant online paint retailer, regarding a Dulux purchase, I decided to go straight to the company and even though my purchase contract was not with them directly, Nav (my contact) went way beyond the call of duty to put things right. Professional, pro-active, polite, respectful and really, really efficient, this is how customer service should be done. A fantastic and hugely stress-reducing experience. Top marks!

could not source the dulux paint I needed most retailers showing no stock but the answer I got from dulux was extremely helpful, surprisingly however I had meanwhile located it at Argos which delivered it free form wickes who had said they had none. Good price too

I had been having a problem with paint peeling from my stair handrail but after speaking to Buddy in the technical information department he was most helpful in advising me of the correct painting procedure which i should use and which i am now adopting.
I would also like to comment on how quickly my phone call was answered.

Helpful and polite. Super fast with responses