Dulux Reviews 1.797

Viki was very helpful, professional and knowledgeable, on their website live chat it was almost an instant connection so doesn't take that long to get the information you require so all good and definitely recommend if you have any queries regarding you project.

Dulux continues to impress with its high-quality paints and reliable results. The coverage is excellent, often needing fewer coats than other brands, which saves both time and effort. The consistency is smooth and easy to work with, making application straightforward whether you’re a DIY beginner or more experienced.

The colour range is another standout feature, offering a wide variety of shades to suit any style or room. Once applied, the finish looks professional and durable, holding up well over time without fading or marking easily.

While it can be slightly more expensive than some alternatives, the quality more than justifies the price. Overall, Dulux is a trusted choice that delivers a flawless finish and great long-term value.

Really great help, managed to get all the colours that I needed.

I have used the website to order dulux paint before, it's was always a great experience. This time I had to cancel my order because I made a mistake with the colour. It was easy to sent them an email and ask for a cancellation. I got a promt reply and help with cancellation.

We had a dozen or so leftover tins of paint of all sorts of brands. While Resene accepted their own brand without issue, they wanted to charge $100 for the remaining tins (calculated at approximately 4 litres). Prior, I had looked at their website and read: A small charge applies to non-Resene branded products
Resene charges a PaintWise levy on retail paint purchases of 25c per litre. Based on this, I expected to pay just a few dollars - certainly not $100!

So I went down the road to Dulux with the remaining mixed brands, where they were just going to charge 25c per litre. As it transpired, the quantity was so little that they waived the charge.

Great customer service from Deepa. Very helpful!

I would like to thank especially Helena Mahmood, from Technical Service and Customer Service team, who provided outstanding service resolving the online paint ordering delivery time issue and liaising local decoration center to arrange the delivery for tomorrow. Truly appreciate the time, patience and professionalism you presented during the dealing. Thank you Heena, you are a star! Ste

After a disastrous encounter with a 10L pot of paint in our car and writing to Dulux I received a prompt reply from Nav.
His curtesy, concern and apology along with further advice was welcomed. We will continue to be Dulux customers!

Very helpful , good advice and polite.

Exemplary service provided by Saima Mahmood!! I experienced a quality issue with my paint and called CC. I spoke with Saima and she was knowledgeable and went above and beyond to make sure my concerns were addressed promptly. Staff like her are an asset to Dulux and my trust in Dulux has been restored.

Very helpful online chat member of staff called Neve. I had a problem with a colour match and she offered me a voucher to the value of my purchase.

After sales were fantastic providing excellent suggestions on my issue and were very fast to reply to my email messages, in fact, the most helpful company I have ever had to contact

Had to contact customer service today after buying a 2.5l tin of 1 Coat, Had meant to buy Once. Explained our issue to Deepa on chat and she explained, very patiently what the problem was and was able to offer a solution there and then. Happy customer

I used dulux walls and ceiling in fi e cream and it took 3 coats to cover. The previous colour was a light blue (so nothing dark at all) and it was very disappointing in terms of coverage. I won't be buying dulux again

Sarah helped us on the paint and explained all the underlay for flooring very pleasant and very helpful

72% giving a 1 star rating! Fully deserved from my trade experience with them.

In response to a query, prompt reply with helpful information.

I messaged Dulux and had a reply with a detailed and helpful response the very next day.

Nav was responsive from the outset and provided an outstanding service when I encountered an unexpected problem with a recent purchase of Dulux paint.