roseandalbert.co.uk Reviews 221

Awful customer service. No response when I've been asking for a refund for returned items with a tracking number and proof of delivery!
Lovely clothes but not worth buying from unless you're confident on the sizing.

My wife purchased a romper suit for our granddaughter which was too small. We returned the item which was not delivered due to no one being-in st the returns address, we sent proof of delivery sent receipt and e mailed Kate who asked for it to be re delivered. 3 e mails later explaining that she would need to organise the re delivery back to herself and supplied the information she needed she just has not bothered to respond to any of the last 3 e mails and has not refunded the money. Terrible customer service would not recommend buying from this company. Been over 2 months and no reply.

Absolutely amazing service and beautiful clothes, perfect for special gifts too
I love Rose & Albert and I have since they started. I wouldn’t shop anywhere else for the little ones.
I highly recommend this Company 🩷

The dress is gorgeous, beautiful made quality shows in the detail

Personal service and quick postage.
Beautiful dress.

Beautiful clothing, delivered quickly with lovely personal touches 🥰.

The best quality. 100% recommended

Love outfit and owner was so lovely will be buying lots more

Absolutely love the clothes from Rose and Albert my little girl had an outfit for each night of her holiday! I can not fault the customer service one bit on a few occasions I have asked for pictures or questions and always had a speedy response regarding what i had asked. So thank you

Perfect as always

Bought a stunning dress for my daughters christening it’s beautiful and great customer service via Instagram really helpful!

There are not many places to try on Communion dresses so I ordered 4 from Rose & Albert for my daughter to try at home. As soon as I placed the order I received a phone call to talk me through the sizing and this was helpful and really appreciated. The dresses arrived the next day which was brilliant and they were all lovely. We settled on one and sent the others back by tracked delivery. It then took several weeks for the refund to be processed and I had to send quite a few reminder emails and text messages for this to happen. Considering the refund was over £500 this was a worry.

I tried the dress on my daughter a second time two weeks before my her communion in May. I was disappointed that the stitching on the sleeve has started to come away; on one side there was now a tear and on the other there was some freying. We were very careful both times we tried it on so I don't understand how this has happened so easily and in less than 15 minutes of wear. As the communion was so close I had to take the dress to a seamstress who said the stitching on the sleeve was poor quality but was able to fix it.

I was really disappponted as i believed I was buying a high quality dress and I paid over £300 for it. I would not expect this from a high street name nevermind a boutique.

It was still a beautiful dress, once fixed by the seamstress at extra cost, and I do not regret buying it. I'm just glad I noticed the rip with time to spare and not on the morning of the Communion.

When I raised my concern with Rose & Albert I didn't even receive a reply. I wouldn't order from them again because they become unresponsive when you have any issues. Their customer service isn't great once they've got your money.

I’ve ordered from them a couple of times, never had an issue and quick delivery. All good quality items. Pleased.

Amazing clothes
Fantastic service

A perfect service from start to finish.
The item is amazing quality
Kate gives excellent service,nothing is too much trouble for her. she is very helpful and knowlegable about her products

I love that in Rose and Albert you find items other stores dont stock. I love that they show appreciation like no other store. All round outstanding service

Avoid them as they are scammers
I placed thd order on 28/11/24 and still have not received it.
No reply to my emails. Tried to phone them but it goes straight to voicemail..
Interestingly on my Bank statement they appear as computer software store, not children’s clothes
I had to make a claim to my credit card provider to get my money back.

Terrible company. Acknowledged that they had received my item a month ago and still haven’t received a refund. They are refusing to answer any of my emails and I’ve been left with no choice but to claim my money back from my credit card company. Avoid!!!!!

Great quality
Beautiful dress

Kate made such an effort to make sure I got my little boys order in time for his birthday, the most amazing service I've ever received, she really went above and beyond. The most stunning collection for kids, everything is so gorgeous and even better with amazing service for busy mums! Thank you!!