Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Gary is a lovely gentleman, considerate , caring , emphatic person. He listens to my client explaining the issues with her chair, fixes it and explains what he has done to repair the chair. Always po... Toon meer
Garry Thompson is The friendliest Wheelchair engineer that I have ever met! Always goes above and beyond to problem solve and is also great company! People like him make a real difference in life! Je... Toon meer
Gary Thompson attended my husband today for his wheelchair repair he rang ahead giving an estimated time of arrival (which we don't often get we are sat waiting in all day when really I or my husband... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contactgegevens
Unit 11, Westfield Road, CH44 7HX, Wallasey, Verenigd Koninkrijk
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Uitstekend
855 reviews
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Sean was very professional and…
Sean was very professional and knowledgable. He was brilliant with the person we support, highly recommended.
30 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Bo, thank you for your kind feedback. We’re pleased to hear Sean provided such professional and knowledgeable service and made a positive impression during the visit. We’ll ensure your comments are shared with Sean directly.
Dave Porter
I had Dave Porter arrive to carry out a service on my power chair.
Dave has carried out maintenance on my chair on several occasions and is always friendly and knowledgeable.
I had an issue with my chair which he resolved.
27 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Stuart, thank you for your review. We’re delighted to hear Dave has continued to provide such friendly and knowledgeable support and was able to resolve the issue with your chair. We’ll pass your kind comments on to Dave directly.
Fantastic service
I had a very positive experience with Ross Care during the delivery of my wheelchair.
Mark Thurling, the engineer who visited from the South West London depot, was extremely kind, professional and patient. He took the time to explain clearly how to safely use the wheelchair and made sure both my daughter and I understood how everything worked before he left.
This support made a big difference to me, especially as this is new equipment that I will be relying on. I really appreciated the care and reassurance he provided during the visit.
Thank you very much.
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Alexandra, thank you for your wonderful feedback. We’re delighted to hear Mark provided such kind, patient and professional support while delivering your wheelchair and explaining everything clearly. We’ll ensure your lovely comments are shared with Mark directly.
Excellent service
Excellent service and highly recommended. The repair to my wheelchair was done by engineer Sean Taylor who was polite and very efficient. I've had several repairs and services by this company and would give ten stars if I could!
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Patricia, thank you for your fantastic review. We’re delighted to hear Sean provided such polite and efficient service and that you continue to have positive experiences with RC. We’ll ensure your kind comments are shared with Sean directly.
Very helpful fixed my brake temporarily…
Very helpful fixed my brake temporarily and ordered me a new one! Very professional
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Gemma, thank you for your feedback. We’re pleased to hear the engineer was able to provide a temporary repair and arrange a replacement brake for you while delivering professional service throughout.
Gary Thompson came today to put new…
Gary Thompson came today to put new wheels on my wheelchair. He was polite,respectful and did a very good job repair. Ross Care triumphs again. Thankyou 😁👌
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Val, thank you for your lovely review. We’re delighted to hear Gary provided such polite and respectful service while repairing your wheelchair. We’ll pass your kind comments on to Gary directly.
Nigel was extremely knowledgeable and…helpful
Nigel Wilson was extremely knowledgeable and gave me a lot of time when he came to deliver my power chair. This included setting it up so that it was appropriate to me and giving instruction and advice as to how to use it.All clearly given with time to ask questions etc. He also took me out for a "test" drive . I was particularly nervous about going up and down steep hills here and he accompanied up and down the nearest one which greatly increased my confidence. Thank you!
21 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your wonderful feedback. We’re delighted to hear Nigel provided such knowledgeable and supportive service while delivering your power chair and helping build your confidence in using it safely. We’ll ensure your lovely comments are passed on to Nigel’s manager.
Came out straight away when my electric…
Came out straight away when my electric wheelchair stopped working.fixed the problem straight away.very polite and helpful.very good experience.
28 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your review. We’re pleased to hear the engineer responded so quickly and was able to repair your electric wheelchair promptly while providing such polite and helpful service.
Our engineer today was Gary and he…
Our engineer today was Gary and he was great wery kind and helpful he fixed my sons chair and was just such a nice person
28 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Ms Ward, thank you for your wonderful review. We’re delighted to hear Gary provided such kind and helpful service while repairing your son’s wheelchair. We’ll be sure to pass your lovely comments on to Gary’s manager.
Gary Thompson showed the utmost empathy…
Gary Thompson showed the utmost empathy and expertise in showing me how to use the wheelchair nothing was too much trouble and an adjustment was soon carried out to make the chair more comfortable for my husband
28 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Lin, thank you for your fantastic feedback. We’re delighted to hear Gary showed such empathy and expertise while helping you and your husband with the wheelchair adjustments. We’ll ensure your kind comments are shared with Gary’s manager.
Absolutely amazing
Absolutely amazing. Can not believe the service. I’m from Dorset and on holiday in Cornwall.
Sean Taylor came Letting us know times and when on his way.
Very polite. Nothing was too much. Chair fixed and done within half hour
What service. Thank you.
28 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your amazing review. We’re delighted to hear Sean kept you updated throughout and was able to repair the chair so quickly while you were away on holiday. We’ll make sure your wonderful comments are shared with Sean’s manager.
Excellent service
Darren, the engineer, visited this morning soon after we reported a fault with my wheelchair. He rapidly diagnosed the fault and effected a repair, meaning I am mobile again!
28 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your lovely feedback. We’re pleased to hear Darren responded promptly and was able to quickly diagnose and repair the fault with your wheelchair. We’ll pass your kind comments on to Darren’s manager.
Gary Thompson
Gary Thompson great person come on time and good work
27 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your review. We’re delighted to hear Gary arrived on time and provided such good service during the repair. We’ll ensure your comments are passed on to Gary’s manager.
Gary Thompson was a professional…
Gary Thompson was a professional technician and a lovely person.
He has so much knowledge about chairs, he explained thoroughly what the problem was and fixed it.
Extremely polite and a pleasure to meet.
Thank You!
27 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Wendy, thank you for your fantastic review. We’re delighted to hear Gary provided such professional, knowledgeable and polite service while repairing your wheelchair. We’ll make sure your lovely comments are shared with Gary’s manager.
excellent experience
sean taylor delivered my new wheelchair, he is very professional, polite, knowledgeable and explained everything to me. he is a credit to your team. You replied but you called me fiona, I am Vanessa so you give Sean the correct info please
24 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Fiona, thank you for taking the time to share such detailed feedback. We’re delighted to hear Sean was understanding, accommodating and proactive in arranging the support you needed regarding your seating concerns. We’re pleased he was able to help ensure a therapist contacted you promptly, and we’ll be sure to pass your kind comments on to Sean’s manager.
Sean Taylor was very understanding…
Sean Taylor was very understanding about the fact that I was out when he came to service my government power chair and came back later that same day. I also explained about problems with my seat and the fact that it is mine (paid for by me) but no longer fits me because when the wheelchair services put the seat on their base for me they squashed in the sides of a brand new SOS postural seating base. I have tried Autobot seating and it did not suit me as I lean heavily on my seats and have a lot of spasm so the cushioning inside the outer shell sank in and was not supportive for my back and hips. Hence why it took me nearly 10 years to get a new seat as it was so expensive. I explained this to Shaun and he was very helpful and said he would arrange an appointment with the therapist. Since all this has happened I have had to save for a lot of years to get a new chair and a new seat as my government chair was so painful for me. I was only able to find the last little bit of money via my mum who has now passed. Shaun did as promised and the therapist rang the very next day. Thank you Shaun.
21 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Fiona, thank you for taking the time to share such detailed feedback. We’re delighted to hear Sean was understanding, accommodating and proactive in arranging the support you needed regarding your seating concerns. We’re pleased he was able to help ensure a therapist contacted you promptly, and we’ll be sure to pass your kind comments on to Sean’s manager.
They came and fixed the wheelchair he…
They came and fixed the wheelchair he was very respectful.
23 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Patricia, thank you for your kind feedback. We’re pleased to hear the repair was carried out respectfully and efficiently, and we’ll be sure to pass this on to the local manager.
Always find Ross Care easy to contact…
Always find Ross Care easy to contact and arrange appointments. Had a visit from an engineer, Sean Taylor, to repair my son’s electric wheelchair. Work carried out was excellent and engaging. Will happily recommend, keep up the good work. Andrew B
23 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Andrew, thank you for your great review. We’re glad you found the team easy to contact and that Sean delivered excellent service, and we’ll share your comments with the local manager.
Gary Thompson visit
Gary Thompson was very very friendly and attentive to the job. He made sure to give me a fresh seatbelt for piece of mind even though it was in fully functional. Also Gary phoned me prior to the visit to inform me he was on the way which was handy as normally they don’t
23 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Shez, thank you for your lovely feedback. We’re pleased Gary provided such friendly and attentive service, and we’ll make sure this is passed on to the local manager.
Gary phoned the night before with a…
Gary phoned the night before with a time slot which was appreciated
16 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Gilly, thank you for your review. We’re glad the communication ahead of the visit was helpful, and we’ll share your feedback with the local manager.
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