Tried to order over 7 times
Tried to order over 7 times, using the Android app, the website from the Android phone, the website over a MacBook, and it just doesn't work. I will ignore the app being awfully laggy, same as the website. Whenever I enter my card to make a payment, I get this message: Lütfen Kredi Kartı Bilgilerinizi kontrol ediniz.. (Kart Numarası, Ay/Yıl, CVV).
I tried using my Maximum card, my wife's Bonus card, both of them give the same message, when I try to pay via MasterPass, the order shows as if it went through, yet it is canceled after a few minutes.
I tried both cards in MasterPass and as a normal card payment, it always fails. The call center was useless, they told me to contact my banks because they didn't get another complaint from other customers. I tried to explain that it cannot be the bank because I just used the same Maximum card on Gratis, Boyner and Hepsiburada and it worked fine, but they kept repeating the same exact phrase: contact the bank.
This is not how business is made, you can't know how many customers tried to order, faced the same issue but didn't bother to call like I did and just gave up. I will be deleting the app, and won't be shopping from Rossmann again.
15 oktober 2025
Review zonder uitnodiging