Rough Linen Reviews 

This blanket is very well made and extremely comfortable.

Poor customer service. I ordered 2 pillowcase covers on July 16 (received the package on Aug 3). Only 1 cover was in the package. I have sent repeated emails to the company with no response. I like the cover very much and would like a second, but at this point I feel that I paid 2X the price for one and it is totally not worth it at that price. My constructive advice: provide prompt responses to consumer complaints.

The explaination of material metrics was very educational. Further, the fabrics on your site are organized around those same metrics. Lastly, it was easy and not expense to order samples for the fabrics of interest. Thank you.

My credit card was charged before the product arrived. It prompted me to dispute the charge. I cancelled dispute when the product arrived.
I love Rough Linens products. Hope they continue past rough patch.

I ordered two bath sheets. Only one was delivered. I have reached out twice via email to try and find out where my other bath sheet is, or if I will even be receiving it. I have received no responses to my first two emails. I will be sending a third soon, though I fear I may be screaming into the void.

Great product, color and construction. I’ve purchased robes for gifts to friends and bed linens for myself from Rough Linens.

Did not receive orders since July 19. I was charged for products. Sent 3 emails. No response. This is strange. I'm a long time customer and usually get products promptly. Since customer service has not responded, I had to resort to this negative review.

Have not yet received! Very late

I haven't received my order from June and it hs been charged to my credit card twice.

Horrible shipping times and communication.

Hello! I ordered a set of sample swatches roughly a month ago and received confirmation of the order, but it never shipped, nor did I ever hear any updates. I emailed customer service twice to check in, but didn't hear back. I may be communicating through the wrong channels, but I've found the silence a bit odd.

My bath towel order was on backorder. Quite a long wait so I cancelled it. Took a bit of time , too , to email and receive a response to my cancellation request. I was a little worried, however the order was finally cancelled. Got Hudson towels at Bloomingdale's instead.

I placed my order on July 10th. It's August 8th and I still haven't received my order. I've sent at least 2 emails asking for information and I haven't received a response. The tracking apps are horrible. They ask me for a bunch of personal information and don't have order updates. I can't even find a number to call. If I don't receive my order by the end of the week, I'm going to have to cancel the purchase. I honestly can't speak about the quality of the sheets because I haven't received them. So disappointing.

I STILL haven’t received the order (order 97971 placed July 10) nor have I received an update! Horrible service.

I should give your company 0 stars. This isn’t the first time your company has let me down. At this point I will not do any business with your company going forward

I never received what w bought! Absolutely disappointing and no one from the company ever contacted me to explain the problem.hubris

Like others, I was contacted via email telling me there would be a week's delay in getting my order--and it was already 3 weeks late. I waited another 3 weeks, nothing. I emailed to ask for an update, no response. I tried to call, phone lines no longer in service.

I would be fine with the delays if they would simply be truthful. The evasion is the behavior of a two year old in trouble, not that of a reputable company. I would truly like my merchandise, and I'm prepared to wait. But I am not prepared for charging me and then lying or saying nothing. Do not order from them.