Rough Linen Reviews 

I'm still waiting for bedding items that I ordered on June 8, 2023. As a long-time customer, I could not be more disappointed in Rough Linen's terrible customer service.

Also, I ordered an Orkney linen summer cover. I compared it to an Orkney linen summer cover that I owned in another color & noticed that the weight of the linen was significantly lighter, the construction is not three-seamed as noted on website, and most importantly the label no longer states "Made in USA" & "100% linen." I paid a premium price specifically because the Orkney summer cover is advertised as "Made in the USA."

I've been waiting 15 weeks for items that are still advertised as available on the Rough Linen website. I continue to receive polite emails roughly every 30 days asking me to be patient.

I never received the sample colors I requested so how could impossibly order any product

I ordered samples two month ago and still nothing. Love your products but this seems excessive for such a simple request.

Beautiful linen curtains.took a very long time to arrive but they look fantastic

I first purchased from RL many many years ago (pinafores, St. Bart robe) and my items are still in great shape and cherished possessions. The one star review is because I purchased an apron to gift to a friend at the start of July, and it still has not been shipped as of Sept 9. I had a prior exchange with Customer Service over a month ago, and was told something about an issue with a fulfillment center and that the item "should ship soon". Since then, crickets. No matter how great the products, I won't order again from this company until they can get their service back on track.

I have not received my order. It was confirmed 6 weeks ago. I have emailed the company for information several times and and not received a response.

I've been a fan, and loyal customer, of Rough Linen for many years and ordinarily would rate 5 stars. I love their linen robes and have ordered many, for myself as well as for gifts. Unfortunately, my most recent experience barely warrants three stars. I placed an order on July 20 and am still waiting for it more than a month later. I had some positive correspondence with Customer Support in early August but my recent status inquiry remains unanswered. I wrote to cancel at least part of my order because it was a gift and the date by which I needed it had passed but I never received a reply but then, three days later, a shipping notice. That was a week ago and I still have no idea where my order is. And yet I continue to receive advertising emails which are annoying if outstanding orders can't be handled with any sort of timeliness. So, yep, frustrated...

I still don’t have the order I placed 7/23/23. Label made and shipment readied on 8/17 and today is 8/26 and tracking shows it’s still in CA…

This has never happened before and I’m sure there’s a reasonable explanation.

Ordered linen fitted sheet five weeks ago. They still “getting ready to ship”.

I ordered 6 napkins on July 6. I have yet to receive them.

No longer receiving updates from customer service and product not shipped still end of august when ordered at beginning of July. Buyer beware.

Best kitchen towels ever! Lux & hard working. Be patient with the shipping as well worth the wait. Will purchase again.

So I decided to splurge and try the waffle weave towels. So far...LOVE THEM! Have washed them 2x and they seem to get thicker. I'm hoping they last for years and years.

I placed my order on July 20, got the usual confirmatory email but have heard nothing since then. I'd hoped to give it as a birthday gift. That date came and went weeks ago. The website does warn about 2-3 week delays. I emailed on Aug 14 to find out what happened to my order and have not had a response (there's no phone option). It's now Aug 17 and I'm wondering what's going on.

After checking out your site, I requested a free sample board of your material. And then I never heard from you again, now when I visited the site, I see it as an eight dollar fee for swatches. I think what you were originally offered was material much smaller than swatches, and complementary as well. I guess I was wrong.

I ordered these two robes early July for my anniversary trip as a gift to my husband - my anniversary was a week ago. I still have not received the robes and it's August 17th. I was charged immediately. At this point I don't even want the robes I want my money back.

This used to be a great company. Their product and customer service was top notch. Something has changed over the years, and it seems that is no longer the case. I placed an order for swathes over a month ago and still have not received it. I emailed them 2wk after the order and never received a response. I reordered and sent an email 3 week later after not hearing and still have not received a response from them. It is really disappointing because the merchandise and ordered and received 8 yrs ago is still going strong. I just wanted more. Guess I'll be looking elsewhere.

If I could give them 0 stars I would have. I placed my order well over a month ago and still haven't received the items I ordered. I've contacted customer support 4 times at the time of writing, they responded once asking me, "by when did I want my items", as if I need to answer that. Since then they haven't shipped anything nor have they answered any of my repeated e-mails. I'm sure the quality of the linens is good, I bought it because of positive feedback from friends; but I can't in good faith recommend it to anyone when they don't answer e-mails and worst of all don't even ship the products I paid for.

I ordered a robe over a month ago and I still have not received it. It has not shipped yet. I have not received any updates.