Rough Linen Reviews 

I received my pinafore apron just in time for a large family event at my home. Love the handy, large pockets, the fit (the petite is perfect for me at 5’1”) and the beautiful feel of the linen. My biggest problem was deciding on a color! Great customer service, too.

My husband went from saying, "I don't need linen pajamas" to "How did I ever live without linen pajamas!" Rough Linen you truly are the absolute best. We love your blissful sheets, stylish scarves, bread bags and now these fabulous pajamas. Your quality and craftsmanship is superb and gets better with time (unlike most other brands that wear out way too soon). Shipping was super fast and, as always, your products arrive beautifully packaged.

Rough Linen sells wonderful products with top notch customer service. I have made repeated purchases of their bedding. The linen is lovely, washes well and gets better with time. They offer products in true white and they offer varying weights and warmth. I love everything I have bought which is why I continue to go back. I don’t even typically like to shop online (devoted brick and mortar shopper) but Rough Linen is one of my few exceptions. I’m a devoted customer for life!

I placed my order two weeks ago and got an order confirmation email that was very vague about what would ship when. I emailed customer service a week after that, and have yet to receive a response. Very disappointed that I have to resort to filling a claim with my credit card company due to poor communication and shoddy customer service.

Ordered a half apron about 3 weeks ago. Haven’t received any shipping information or anything. I sent out an email a week ago as well to see if there was any update, but that hasn’t been answered either. Absolute scam of a company.

I liked the colors available, and so far the fabric has felt great. The summer cover is oddly sized, drooping well over the sides of the bed and laying on the floor, a little weird.

The -2 stars however comes from the prices, month long waiting time, and lack of accountability from support emails that used BS marketing speak to explain the delays. Just be honest!

First quality product, fast delivery, a bit more expensive than other but worth it.

great company, lovely products. I am taking my new scarf to Rome!Everything I order I am happy with the details and fabric quality

Ordered a swatch for color selection. Three months later it has never arrived.

Bought sheets elsewhere.

Stylish and durable aprons made with with lightweight textured fabric. Washing machine friendly, just enough wrinkles to make you look like you're in the game.

I adore this company. The owner was responsive to my emails and the quality of the linen is exactly as advertised.

Placed order 2 weeks ago, no reply, no response on shipping, number is out of service on facebook, no one will reply to my emails. Absolutely not ok with the prices of their items.

Rough Linen by far is the best source of linen you can find. I bought my first duvet cover from them years ago and it is still in great shape and gorgeous. Getting ready to buy another sheet set for the guest room.

What has happened to Rough Linen?I have been a customer for approx 10 years and have always congratulated them on their product and service. More than 2 months ago I ordered a sample card in response to a promotion and still have not received. I have been given several excuses - too many emails and moving premises.

Has Rough Linen been sold off to a large company with no skin in the game?
Makes me wonder if their once superb quality product is still the case?
They certainly won’t have too many emails or customers in the near future unless they focus on customer service

Never received samples, waited months. emailed and they said they are moving.... months later still no samples.

First time buying linen towels. The fabric has already softened up after only a few washes. I will definitely buy some more linen towels in the future.

Beautiful linen curtains, but delivery was a mess.

They are definitely backed up on orders, but based on the reviews and the company's response to some reviews, it seems this has been a fairly long term situation that began early August 2023. I have a feeling this is a 2-3 person operation, and as a fellow business owner, I understand that it's hard to scale up handcrafted product manufacturing and retain quality.

I reached out for a status update and received a personal response quickly about the delays they are experiencing. I requested cancellation because they were unable to estimate a ship date, and after reading the reviews on here, I didn't want to wait months, although I'm certain the quality would be exceptional.

Organization and communication are crucial to a successful business. I hope they can more accurately quote their production time in the future, and keep everyone else who is struggling to contact them in the loop. They did follow up and indicate that they expect to return to normal delivery times within 2 weeks. (Not sure what normal delivery times were before they had issues, though)

Excellent product, worth every dollar. Customer care team is amazing

I bought the wool blanket, it’s extraordinarily warm! And I’m in cold climate

I tried to order swatches to make a purchase many months ago, and still have not seen them! I emailed for an update a few weeks ago and was told they were delayed 10 days, but no update and no swatches now two months later. Feeling very low in confidence about making a large purchase from this company.