Thomas is always more than helpful aswell as rest of staff would highly recommend this company have been using them for many years always my first choice
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Toon meer
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Toon meer
Brilliant service and a top notch product! I ordered a large amount (100 sq m) of Cumaru hardwood decking for delivery to Jersey, via Portsmouth. The sales and delivery teams at Roundwood could not ha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Contactgegevens
Verenigd Koninkrijk
- roundwood.com
4,7
Uitstekend
696 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Zac and his team were more than helpful…
Zac and his team were more than helpful and did everything they could to make my shopping experience with them 5 stars making it person to person! Wonderful website easy to navigate and their prices were extremely good too. Their goods are of the best quality and material and I will definitely shop with them again, thank you .
22 juli 2026
Review zonder uitnodiging
DHL ‘lost’ my order
DHL ‘lost’ my order. Round wood sorted it out and sent me a replacement order. Good customer service
14 juli 2026
Good experience all round
9 juli 2026
Excellent service quick delivery
Excellent service quick delivery , good quality product. Buy with confidence
13 juli 2026
Said 1to 2 days delivery and I paid the…
Said 1to 2 days delivery and I paid the extra money for delivery and when I phoned the lady said sorry driver had gone home early and she put the phone down on me
13 juli 2026
Antwoord van Round Wood of Mayfield
hello Steven,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience.
We would, however, like to clarify a few points. At the time your order was placed, our website displayed a notice on the homepage advising that, due to exceptionally high order volumes, orders were being dispatched within one week, after which normal courier delivery times would apply. Your order was placed on 12th July and was due to be dispatched on 15th July, well within the stated dispatch timeframe.
The delivery service selected was our standard DHL service. The advertised 1–2 working day delivery refers to the courier's transit time after an order has been dispatched, rather than the time from when the order is placed.
When you contacted us on 14th July, our team attempted to explain the above and advise that your order was already with our packing team awaiting dispatch. Unfortunately, the conversation became difficult as our colleague was subjected to shouting and was unable to continue the call. While we always do our best to assist every customer, we also have a responsibility to ensure our staff are treated with respect.
As explained during the call, your order was cancelled and a full refund will be issued.
We genuinely regret that we were unable to meet your expectations on this occasion and wish you all the best going forward.
My delivery hasn't arrived yet
My delivery hasn't arrived yet, so once it's here I can revise my rating.
14 juli 2026
Antwoord van Round Wood of Mayfield
hello Ronnie,
Thank you for your review.
We understand you're looking forward to receiving your order.
At the time your order was placed on 12th July, our website displayed a notice on the homepage, advising that due to exceptionally high order volumes, orders are being dispatched within one week, after which the courier's normal delivery times would apply.
Your review was left on 14th July, while your order was still within the advertised dispatch timeframe. We always do our best to dispatch orders as quickly as possible, and we appreciate our customers patience during particularly busy periods.
We hope your order reaches you shortly and that you'll be pleased with both the product and the service once you've received it.
Excellent service and communication
Excellent service and communication. The saddle stones are great quality.
29 juni 2026
Antwoord van Round Wood of Mayfield
thank you for taking the time to write your kind review.
We really appreciate you taking the time to share your experience and hope to be of assistance again in the future.
I found this company online
I found this company online , don't know them from Adam but we are now on our 4th deal. They say what they do and do what they say. Simple and soooooo refreshing . Thanks all . 100% deliver /quality…and a pleasure to deal with .
13 juli 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
hello Andrew,
Thank you so much for your fantastic review.
It really means a lot to hear that what started as your first order has now turned into a fourth.
We're delighted you've been happy with both the quality of our products and the service you've received. Thank you for your continued support—we genuinely appreciate it and look forward to helping you again on your next project!
The item was out of stock when I tried…
The item was out of stock when I tried to order, they informed me as soon as it was available and despatched it soon after
10 juli 2026
Antwoord van Round Wood of Mayfield
thank you for your kind review.
We really appreciate your patience and hope to be of service again in the future.
Could be better
Ok. But how long will it last when it’s already rusty. Could do with powder coating them, to give a better aesthetic when new. Also would preserve the shelf life.
29 juni 2026
Antwoord van Round Wood of Mayfield
Hi Andrew,
Thank you for your review.
The fire pit you purchased is manufactured from Corten steel, which is specifically designed to develop a natural rust patina over time. The rusty appearance isn't a defect—it's the intended finish and the characteristic that gives Corten steel its durability. As the patina develops, it forms a protective layer that helps preserve the steel for many years.
We appreciate that this look isn't to everyone's taste, which is why we provide information on our website explaining what Corten steel is, how it weathers, and what customers can expect before purchasing.
Powder coating would create a completely different product, as it would prevent the natural weathering process that makes Corten steel unique and gives it its distinctive appearance.
We hope this helps explain why your fire pit arrived and continues to develop its characteristic finish. If you have any further questions about caring for your fire pit, we'd be more than happy to help.
Friendly and helpful service
I bought and collected a ceramic bowl from this company. The staff were very helpful on the phone and when I arrived to collect it. They have a great selection of garden ornaments and figurines, especially the animals.
2 juli 2026
Antwoord van Round Wood of Mayfield
Thank you for your lovely review.
We really appreciate your kind words and hope to welcome you back again in the future!
Antwoord van Round Wood of Mayfield
Thank you for your review!
We're so pleased to hear you found our team helpful. We really appreciate your feedback and hope to see you again soon.
Poor customer service
Ordered 2 ironstone saucers at £60 each. At that time there were 9 showing in stock Waited a week to be told "Upon picking your order, we were down to the last two. I have attached some images for you to see, but there is a slight colour difference. We have cleaned them thoroughly for you to see". Asked if there was any gesture of goodwill or discount given the poor comms, marked difference in colour and delay in sending. The answer a resounding "No". Refund requested, a lost customer and will source elsewhere.
6 juli 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
We're sorry to hear that you were disappointed with your experience.
When your order reached our warehouse for dispatch, our team discovered that our live stock figure was inaccurate. Unfortunately, with large, heavy products like ironstone, occasional damage during handling or when deliveries are received can sometimes result in a small stock discrepancy. As soon as this was identified, we contacted you rather than sending products that did not meet your expectations.
Our team also took the time to thoroughly clean both saucers and send you photographs, as natural ironstone is a handcrafted product and variations in colour, texture and finish are completely normal. We wanted to ensure you were happy with the exact items before dispatch, rather than simply sending them without consultation.
Regarding the timescale, our website clearly advises that dispatch times are currently up to one week due to high order volumes, and your order was reviewed within that advertised timeframe.
When you decided you no longer wished to proceed, we respected your decision and processed a full refund. While we appreciate that you were hoping for a discount, we did not feel it would have been appropriate in these circumstances, particularly as the products themselves were natural items and we had been transparent before dispatch.
We always aim to be honest and proactive with our customers, even when it means highlighting something they may not have otherwise noticed. We'd rather give customers the opportunity to make an informed decision than send an order that may not meet their expectations.
We are sorry that, despite our efforts to communicate openly, we were unable to provide the outcome you were looking for.
Really good overall experience
Really good overall experience, great service and fast delivery. Team were helpful and the product was first class
30 juni 2026
Antwoord van Round Wood of Mayfield
Thank you for your review!
We're delighted to hear you had such a positive experience with us. It's great to know you were pleased with our service, fast delivery, and the quality of your product. Your kind words mean a lot to the whole team, and we hope to welcome you back again in the future.
A good company to deal with
A good company to deal with
Goods came quickly and efficiently
23 juni 2026
Antwoord van Round Wood of Mayfield
We're delighted to hear you had a positive experience with us and that your order arrived quickly and efficiently. We really appreciate your feedback and hope to be of service again in the future.
Terrific company
Terrific company, and lovely people.
Zac first supplied oak to me over 25 years ago. Since then, they have made a four bay oak garage, exact to a millimetre!
Today they are supplying both green oak and air-dried oak, machined to specification, for my 1570 house renovation. Fast turnaround too, which doesn’t hold up the men on site.
My big thanks.
19 juni 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
Thank you so much for your fantastic review and, most importantly, for your continued support over the past 25 years.
It has been a real pleasure to be part of so many of your projects, from supplying oak all those years ago to manufacturing your oak-framed garage and now providing timber for your house renovation. We're delighted to hear our machining service and fast turnaround have helped keep your project moving.
Your kind words mean a great deal to Zac and the whole team. We truly appreciate your loyalty and look forward to working with you again for many years to come.
very well priced and quick responce
19 juni 2026
Antwoord van Round Wood of Mayfield
Thank you for your review!
We really appreciate your feedback and hope to assist you again in the future.
Beautifully crafted products
Beautifully crafted products, fabulous customer service & great prices. Would thoroughly recommend
16 juni 2026
Antwoord van Round Wood of Mayfield
We're delighted to hear you were pleased with the quality of our products, our customer service, and our prices. Your recommendation means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again in the future!
Brilliant delivery service
Just received a Giant Atlantis Vase (72 kgs). Thank you so much to the driver who delivered it (sorry didn't ask his name).
He struggled with it off the van and made sure it was in its right place in the garden. We certainly couldn't have done it without him.
11 juni 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
Thank you so much for your lovely review!
We're delighted to hear your Giant Atlantis Vase arrived safely. We'll be sure to pass your kind words on to our driver—our delivery team always goes the extra mile, and it's wonderful to know his help was so appreciated.
We hope you enjoy your new vase for many years to come!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.