Thomas is always more than helpful aswell as rest of staff would highly recommend this company have been using them for many years always my first choice
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Toon meer
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Toon meer
Brilliant service and a top notch product! I ordered a large amount (100 sq m) of Cumaru hardwood decking for delivery to Jersey, via Portsmouth. The sales and delivery teams at Roundwood could not ha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Contactgegevens
Verenigd Koninkrijk
- roundwood.com
4,7
Uitstekend
696 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exceedingly helpful and caring service
Exceedingly helpful and caring people. The planters are exactly as described. I am thrilled with them. They are very beautiful well made. I am so pleased with the planters and your very excellent service. Thank you so much.
6 oktober 2025
Fantastic customer service and great…
Fantastic customer service and great product. Staff went the extra mile to check stock and product features for me, despite it being a small order.
12 september 2025
lovely place to visit with so many…
lovely place to visit with so many interesting features for sale
15 september 2025
They arrived very quickly.Well packaged…
They arrived very quickly.Well packaged with shredded cardboard inside to protect!
Great colour. Drainage holes already done too.
They were good value as price reduction, but the postage of £25. Was expensive. Look great with my twisted bay trees in now.
8 september 2025
Great product staddle was good quality
Great product staddle was good quality
customer was very happy
Delivery very fast
many thanks
9 september 2025
Great customer service and lovely products
I ordered a large number of glazed pots from Roundwood. From start to finish I had great interactions with them - they were friendly and professional on the phone, and the pots, which arrived today, are beautiful. The delivery driver went out of his way to be helpful, helping us to get the pots into the back garden (a very awkward place to get to). Thank you!
11 september 2025
Review zonder uitnodiging
Great prices direct
Bought two fibre clay tubs directly from this company as they were quarter of the price of retailers and despite the postage being £25 it still worked out half the price of buying from an on-line retailer.
8 september 2025
Great service
Cedar shingles delivered within 24 hours of order. Amazing service at a great price
2 september 2025
Great customer service
Great customer service! I haven’t received the items yet, but so far the experience has been excellent.
4 september 2025
Let down by the delivery company which…
Let down by the delivery company which I understand is out of their control to some extent however promising to call me back on two occasions and failing to do so is not good enough. I paid a £70 delivery charge and didn’t think it was unreasonable to have some or all of it refunded given that the delivery was such a screw up. I’m still waiting on a call back to say if they are able to do this.
21 augustus 2025
Review zonder uitnodiging
The product is OK but packing and…
The product is OK but packing and delivery experience poor - the issue I’d point out is the box was unsupported inside; the strapping band had broken and many of the shingles had cracked edges - whether by courier mishandling or bad packaging. I managed to workaround it but would not buy again or recommend. If you do need these, pickup in person or get a proper delivery assurance.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
I'm sorry your experience with Round Wood wasn't as expected. The despatch team have been given your comments about packaging so that we can make improvements to our service.
Great service with lots of help on…
Great service with lots of help on order. Pot gorgeous!
7 augustus 2025
Great service
Great service. Quick delivery, beautifully packaged and lovely product. Thank you 😊
6 augustus 2025
This company is the best service I’ve…
This company is the best service I’ve ever had for anything, full stop. I was unsure of what size stand I wanted, so they went to the trouble of bringing them from their warehouse, setting them up and photographing them to help me choice. As a company director I order on a large scale on a daily basis, but I’ve never had this level of service. There is hope left for UK companies. I can’t recommended them enough !!!!
5 augustus 2025
Just what I wanted and at a great price.
4 augustus 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.