Email and text night before with delivery slot, I could track the delivery on the map and received a phone call 40 minutes before delivery. Everything worked out well and item delivered on time.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The delivery was perfect; they kept me informed about the arrival time. Arrived without needing extra guidance and very efficiently moved my new my Rangemaster cooker inside to exactly where I needed... Toon meer
Bedrijf heeft geantwoord
Unfortunately delivery window was not adhered to BUT we were informed that the team would be an hour late. From then on all went well. Delightful young men...Kimpton and Elvis. Polite ..courteou... Toon meer
Bedrijf heeft geantwoord
On the day the delivery team were nothing short of excellent. Immediately updated of a major traffic delay, and kept updated throughout the day of revised ETA. They arrived at 7, committing to the del... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
7 Hartburn Close, NN3 9UE, Northampton, Verenigd Koninkrijk
- 01604 801777
- info@route1groupltd.co.uk
- route1groupltd.co.uk
4,3
Uitstekend
620 reviews
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Heeft 40% van zijn negatieve reviews beantwoord
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Large 7 seater L shape sofa and 4 seater chaise sofa bed ( stunning 😍)
Everything was perfect! From removing packaging to checking we were happy with the purchase. They sent delivery information through the day before with delivery slot time, phoned when on route and were there when they said they would be 😊
Lovely delivery guys, polite, careful and knew what they were doing. Removed one foot to access my lounge and replaced with no problem.
Checked that we were completely happy before leaving👌🏻
7 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you so much for your amazing feedback! We’re delighted to hear that everything went perfectly from start to finish and that you were happy with the communication throughout the delivery process.
It’s wonderful to know our delivery team provided such a careful and professional service, from removing the packaging and making adjustments to access your lounge, to ensuring everything was set up correctly and that you were completely happy before they left. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing us, and we hope you enjoy your new furniture!
Excellent service
Excellent customer service and great delivery. Sofabed looks fantastic
7 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you so much for your lovely feedback! We’re thrilled to hear you were happy with both the customer service and delivery experience. It’s even better to know that your new sofa bed looks fantastic!
We really appreciate your support and hope you enjoy your sofa bed for many years to come.
Kept Up to date with delivery and time
From first ordering my patio furniture I was kept informed of the delivery date and time. Communication has been excellent
The two delivery men were polite and professional. They contacted me in the morning to give me a provisional time and phoned me again upon their arrival outside my door
6 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your wonderful feedback! We’re delighted to hear that you were kept fully informed throughout the ordering and delivery process and that the communication met your expectations.
It’s also great to know our delivery team provided a polite and professional service, keeping you updated with both the provisional arrival time and their call upon arrival. We always aim to make the delivery experience as smooth and convenient as possible.
Thank you again for choosing us, and we hope you enjoy your new patio furniture!
Great service experience
I was kept well informed of the date and time of my delivery. The driver called me when they arrived. The 2 men who came were very polite and friendly and delivered the item to where I requested. No complaints from this customer.
6 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your lovely feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that the team provided a polite and friendly service. It’s great to know everything went smoothly and that your item was delivered exactly where you wanted it.
We really appreciate your support and are delighted you were happy with your experience. Thank you again for choosing us!
Well Informed of delivery date and…
Well Informed of delivery date and time. Polite and helpful Delivery Staff who lifted heavy package to where we needed it.
5 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that our delivery team were polite and helpful. We always aim to provide a smooth and stress-free experience, so it’s great to know the team were able to place everything exactly where you needed it.
Thank you again for choosing us, and we hope you enjoy your new furniture!
A good experience.
Unfortunately delivery window was not adhered to BUT we were informed that the team would be an hour late. From then on all went well. Delightful young men...Kimpton and
Elvis. Polite ..courteous and professional. Managed to reverse into drive to avoid blocking road ..
transport the bed sofa to our room...unpacked...checked over. ....bed mechanism demonsrated...packaging removed.
All great...thanks...a good experience.
1 mei 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your honest and thoughtful feedback. We do apologise again that the original delivery window wasn’t fully met, but we’re pleased our team kept you updated and that everything went smoothly from there onwards.
It’s wonderful to hear that Kimpton and Elvis provided such a polite, courteous and professional service, and that they took great care with the delivery, setup and demonstration of your sofa bed. We’ll be sure to pass your kind comments on to them.
Thank you again for your patience and support — we’re delighted that overall you had a good experience with us!
Wonderful sofa delivery
Two lovely young men delivered my sofa today. One was called Elvis and the other was Kem, I think?
They were both very polite. Very courteous. And very considerate. Took the time to measure everything to ensure that there wouldn’t be any issues carrying the sofa up the stairs. They also assembled everything for me and then let me check over the sofa before I signed for delivery. Nothing felt rushed or like it was too much trouble. Wonderful furniture delivery experience, and they aren’t all like that, believe me!
Would highly recommend and would be pleased to deal with them again.
28 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that Elvis and Kem made such a positive impression and provided such a careful and considerate delivery experience. Our team always aims to make deliveries as smooth and stress-free as possible, so it’s fantastic to know they took the time to ensure everything was perfect for you.
We really appreciate your recommendation and your kind words, and we hope you enjoy your new sofa for many years to come. We’d be more than happy to help you again in the future!
Excellent delivery
Texted the day before re delivery between 1.00 and 4.00, then rang half a hour before arrival, very good communication. Friendly delivery men, unpacked my sofa bed and were very careful not to touch any walls or doors. Very happy with my sofa bed!!
28 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you so much for your lovely feedback! We’re really pleased to hear you were happy with the communication and delivery service. Our team always aims to take extra care in customers’ homes, so it’s great to know the delivery team looked after everything properly. Enjoy your new sofa bed, and thanks again for choosing us!
Brilliant customer for the delivery of…
Brilliant customer for the delivery of a wrong item. The company I ordered from were not helpful at all. Route 1 were the only ones to be of any assistance.
24 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We appreciate your kind words about Route 1 Group Ltd and are pleased you were satisfied with our delivery service.
Excellent service and delivery
All good! Excellent communication for delivery.
We had an email the evening before and a text to let us know the delivery would arrive between 1-4pm the next day as planned, then at around 2pm I was updated by phone that it is likely to be between 4-5pm as traffic is heavy (which it is near us) and they delivered as stated and all went well. They kindly brought the chest of drawers into the room I wanted and were very polite and respectful.
Thank you very much
23 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly.
Delivery arrived early as I requested
Delivery arrived early as I requested. Polite, professional delivery drivers. They made sure I was happy with my order, took all the rubbish and away. Excellent service.
24 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Great Service
I thought Kimpton and Elvis were friendly, professional and took real care with my new sofa bed, unpacking and demonstrating how to use it. They showed respect for myself and my property, and had contacted me twice whilst en route with an ETA. I am very happy with the service and communication I received from this Company.
21 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Your feedback is greatly appreciated and motivates the Route 1 Group Ltd team to maintain high standards.
Great service and delivery
Great service...called me 10mins before arriving. Very friendly and took care bringing it into our house and setting sofa bed up. Gave me a run through of how to operate the bed. Took all the packaging away. Could not be faulted.
21 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly.
Totally recommended
The two guys delivering and assembling our kitchen island were brilliant! Quick simple delivery, quick competent assembly, totally recommended on all levels. Terrific!
17 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re delighted you were satisfied with the service provided by Route 1 Group Ltd.
Kept me informed throughout delivery…
Kept me informed throughout delivery day, had an initial 3 hour window prior to an exact ETA as got nearer . Comms are excellent and staff member had very friendly manner
17 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Unhelpful Drivers
Despite sending the three little words location, the driver still went to the wrong address. My neighbour pointed them in the right direction. The driver and his mate wanted me to sign the delivery paperwork before they had offloaded the delivery but they didn't appear to own a pen. They were delivering a gazebo in two heavy boxes. They offloaded them into the middle of my driveway. I requested they put them into my garage which was about 8 feet away. They said they couldn't because the boxes were too heavy to move. I pointed out they had just lifted them off the van and seemed to manage that ok. The driver then suggested I break open the boxes and move the contents inside piece by piece. I pointed out that wasn't really practical. Finally they said they would move them out of the goodness of their hearts but were not supposed to. I then signed the paperwork after finding a pen and off they drove. I have recieved large deliveries before and never had a problem with drivers putting items in my garage. The first thing they usually say is"where do you want me to put the delivery" Not in this case. Never recieved a delivery like this before. I do hope the gazebo is better quality than the delivery driver and his mate.
16 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your feedback.
It is always our aim to provide the highest level of service, so it is disappointing to receive negative feedback such as this. We are sorry to hear about your experience with the delivery.
Despite you providing clear location details, it’s concerning that the driver initially went to the wrong address and required assistance from your neighbour. Additionally, the situation you described regarding being asked to sign for the delivery before the items were offloaded, along with the lack of a pen, is not the standard we expect from our delivery drivers.
.
In relation to placing the items in your garage, we would like to clarify that our service is a kerbside delivery service. This means deliveries are made to the nearest accessible point at the delivery address, and drivers are not required to move items beyond this point. This service level would have been communicated to the seller at the time of booking.
That said, we appreciate how this may have been frustrating, particularly given your previous experiences, and we are sorry for any inconvenience caused.
Please be assured that your feedback will be taken seriously and passed on to the relevant team so that this can be addressed and improvements made.
We do hope that the quality of the gazebo itself meets your expectations and helps to restore your confidence in us.
Professional Delivery by Route 1
Professional Delivery by Route 1, excellent communication by the two polite and skilled gentlemen who did their utmost to get our sofa bed up six flights of stairs.
Explained the mechanism and took all packaging away, we were super happy!
2 april 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our team. Delivering up six flights of stairs is no small task, so we’ll be sure to pass your praise on to the team involved—they’ll really appreciate it.
It’s great to know they kept you well informed, took the time to explain the sofa bed mechanism, and left everything tidy by removing the packaging. That’s exactly the level of service we aim to provide.
We’re thrilled you’re happy with your new sofa bed—thank you again for choosing Route 1 Group!
Good communication
Good communication, on time delivery, friendly team.
27 maart 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your great feedback! We’re really pleased to hear you were happy with the communication, punctual delivery, and our friendly team.
We’ll be sure to pass your kind comments on—it's always appreciated. Thanks again for choosing Route 1 Group!
Regular delivery updates and efficient service
I was regularly updated about dates and times of delivery. It was challenging to install the sofa bed in my (flat) bedroom but the delivery men persevered and managed to get it in without any damage, although it took about 40 minutes!
25 maart 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
sofa bed
accurate as to when would come, even though late in day when would be tired they were careful,thorough,tidy and polite
24 maart 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re happy to know the delivery from Route 1 Group Ltd met your expectations.
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