Email and text night before with delivery slot, I could track the delivery on the map and received a phone call 40 minutes before delivery. Everything worked out well and item delivered on time.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The delivery was perfect; they kept me informed about the arrival time. Arrived without needing extra guidance and very efficiently moved my new my Rangemaster cooker inside to exactly where I needed... Toon meer
Bedrijf heeft geantwoord
Unfortunately delivery window was not adhered to BUT we were informed that the team would be an hour late. From then on all went well. Delightful young men...Kimpton and Elvis. Polite ..courteou... Toon meer
Bedrijf heeft geantwoord
On the day the delivery team were nothing short of excellent. Immediately updated of a major traffic delay, and kept updated throughout the day of revised ETA. They arrived at 7, committing to the del... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
7 Hartburn Close, NN3 9UE, Northampton, Verenigd Koninkrijk
- 01604 801777
- info@route1groupltd.co.uk
- route1groupltd.co.uk
4,3
Uitstekend
620 reviews
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Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very poor and responsive admin.
The delivery guys were excellent thank you. The administration was appalling and unresponsive. The day before delivery I received texts and emails advising of delivery time. Sadly I received two of both with different delivery times!! I noticed this at 4:57 pm. I immediately phoned the office to find it closed for the evening but I left an urgent message. I also sent an email asking for clarification. I received no response to either phone or email message, there clearly is not emergency cover at night. My day has been seriously upset as I felt I had to cover two possible times at opposite ends of the day. Fortunately the item was delivered in the earlier of the two slots ie 7:00am to 10:00 am but I have received no apology for the confusion. Not great company in my opinion.
10 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly with your delivery. We are disappointed that we have performed under our usual high standards in term of communication and are working hard to improve this where we have fell short.
Two hard working guys
Two hard working guys. Treated my property with respect and we're very polite. Took all the packaging away.
Arrived on the correct day.
Thank you
9 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re pleased to hear you had a positive delivery experience with Route 1 Group Ltd.
Excellent delivery team
Gave my preferred day of the week for delivery which worked very well, time slot given the night before and the delivery team text me in the morning with an eta. Lovely polite team who got my lovely sofa through the back garden and up a couple of stairs. Would recommend this company.
6 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re delighted you were satisfied with the service provided by Route 1 Group Ltd.
Perfect Sofa Bed & Wonderful Delivery Experience
I am absolutely in love with my sofa bed — it’s even more beautiful than I expected! The quality is amazing, it’s so comfortable, and it has completely transformed my space. Delivery was smooth, on time, and the team were incredibly kind and professional. Thank you for such a wonderful experience from start to finish. I truly couldn’t be happier and would highly recommend!
6 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Excellent delivery service
Excellent delivery service. They were very accommodating with instructions. Clear communication throughout, and left it neat and tidy as we could not be present. Sent us photos too after all assembled, including the bed unfolded - much appreciated!
4 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We appreciate your kind words about Route 1 Group Ltd and are pleased you were satisfied with our delivery service.
On time and very polite.
The delivery took place right in the middle of the time slot allocated. The delivery men were polite and helpful. A pleasure to deal with.
4 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re happy to know the delivery from Route 1 Group Ltd met your expectations.
Turned up late and then didn’t take the…
Turned up late and then didn’t take the packaging away as promised. I gave them a tea and use of facilities so was disappointed they didn’t do what they said they would.
3 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We regret that the delivery from Route 1 Group Ltd fell short and appreciate you letting us know. Our apologies for the inconvenience experienced. This feedback is being addressed.
Highly recommended - 5 stars!
Regular communication with customers is so valuable, and Route1 are excellent at staying in touch.
Prompt and efficient delivery service - and the two men who delivered my sofa are professional and friendly.
3 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Driver kept me up to date with delivery…
Driver kept me up to date with delivery time. Arrived on time. Sofa and armchair delivery around the back of the house as requested and all packaging was taken away.
3 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Your feedback is greatly appreciated and motivates the Route 1 Group Ltd team to maintain high standards.
The delivery drivers went above and…
The delivery drivers went above and beyond to get my sofa into a difficult entrance. Other drivers would have given up I am sure but they persevered and got it in. Well pleased 🥰
2 februari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We appreciate your kind words about Route 1 Group Ltd and are pleased you were satisfied with our delivery service.
Just had a sofa delivered from Willow…
Just had a sofa delivered from Willow and Hall by Route 1. Plenty of advance notice, arrived 8am which was between the 8 and 10 window. Guys were respectful and removed all packaging. Five star deliver in my view
29 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Delivery times not adhered to
The vendor informed us that the delivery would be 11:00-2:00, however the delivery company arrived at 7am. Fortunately, we have a lock box and the drivers were able to let themselves in and a neighbour supervised. It was less than ideal. The drivers did their best in the circumstances but seemed to have no concept that they were 4 hours outside the allotted time.
28 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We regret the experience and Route 1 Group Ltd is taking steps to improve delivery Communication and delivery performance.
Sofa Bed delivered on time and very…
Sofa Bed delivered on time and very good service from the delivery agents
26 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for confirming a successful delivery with Route 1 Group Ltd.
Excellent communications and polite…
Excellent communications and polite and helpful delivery team
23 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re delighted you were satisfied with the service provided by Route 1 Group Ltd.
on-time, efficient, helpful
on-time, helpful, and brought the large/heavy items right into the room
22 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly.
Good communication
Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Everything one could have wanted, in and out in 10 minutes
19 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Great delivery and delivery men
Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Took off their boots after needing to walk across a muddy lawn, before entering the house. Cared about where sofa was going and ensured it was properly located. Took the packing away.
19 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Your feedback is greatly appreciated and motivates the Route 1 Group Ltd team to maintain high standards.
Great customer service allowing to…
Great customer service allowing to change and accommodate dates updated fully throughout process and really helpful delivery team a smile even though a very heavy delivery in the snow fantastic Guys thank you
5 januari 2026
Review zonder uitnodiging
Antwoord van Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly.
Great sofa delivery
The guys who delivered our Willow & Hall sofa this afternoon were fantastic, very considerate of the sofa and the property and managed to get it in despite an awkward shaped hallway. Thank you so much!
19 december 2025
Review zonder uitnodiging
Antwoord van Route1groupltd
We appreciate your kind words about Route 1 Group Ltd and are pleased you were satisfied with our delivery service.
Professional service.
Swift delivery. Called an hour before to let me know they would be slightly early.
The chaps had to carry a sofa up two flights of stairs and get it round corners. All done very professionally and with care.
18 december 2025
Review zonder uitnodiging
Antwoord van Route1groupltd
We’re pleased to hear you had a positive delivery experience with Route 1 Group Ltd.
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