RouteGenie Reviews 

Rachel nelson is always very understanding, supportive, and helpful in every situation. She consistently takes the time to listen, assist the team, and make sure things are handled smoothly. Her positive attitude, patience, and willingness to help others truly make a difference.

working with Michael was great. he showed patience with my questions. broke down the answers so i could understand perfectly.

My experience with Routegenie was good. Michael Kalinski was more than helpful. He took his time to help me with my issue and even waited to be sure I didn't need anything else. Very friendly :)

Mike was wonderful!! Very friendly and helpful.

Mike was very friendly and helpful. It was a quick fix thanks to him.

Mike was absolutely excellent! Enjoyed the conversation while he was investigating some submitted tickets. He walked me through an immediate issue that was reported by our owner that she was experiencing and he was able to give me an immediate remedy that we could use going forward! Mike is an asset. I would not mind speaking to him anytime in the early mouthing hours! Great Job Mike!!!!

Prompt answer to my question and prompt solution to my answer! You guys ROCK!!!

Mike was amazing!! He was very patient and helped me every step of the way. He did a zoom call and was able to rectify the situation. Thank you so much for always being patient with me!!

Very polite and helpful.

Route Genie Support has always been quick to take care of any issue and very friendly.

Mike was friendly, listened to my problem, and solved it while I was still on the phone. I was continuing to get payment reminders for an invoice I had already paid, and he was able to find my payment. This was very helpful.

Michael was great. Everyone that I interact with at Support is incredible.

Mike K has a very nice voice and tone, very helpful and seems to be very proactive.

Mike is constructive and wonderful at his job! He teaches me a lot when I hit roadblocks on Route Genie. Thank you for the service Mike!!

Pros: The software, if it were to deliver on its promises is itself excellent. Excellent pricing model for the industry.

Cons: Customer service is lacking. Software overpromises and underdelivers. It is not built for rural transportation companies. Hard to learn for staff in the office, CHC integration is not great if in Wisconsin and MN with our payers. Misses A LOT of revenue, despite tweaking all the rules and settings per RG's guidance.

Overall: Years ago when I first signed up for RG I was enthusiastic. It certainly provides a lot of data. The customer service is dismal. You ask a question and get a non-relevant answer or they try to upsell you on something you are already paying for!! It "has good bones" but significant operational and service delivery issues.

We’re still early in the transition to RouteGenie, and the verdict is still out, but we’re optimistic. The user interface, credentialing, and reporting features are what sold us. We’ll update this post as things progress regarding our onboarding experience at RouteGenie.

Hayden M.
Director of Compliance
Divine Right Transportation, LLC

Our company KBC Express have use RouteGenie software for over a year. It's intuitive, user friendly and cost effective... Their customer service and technical support is A+. I would recommend RouteGenie for all your routing and billing needs.

Too many issues . change of time - we have to drag the time , unassigned trips - it will not update driver's trip accordingly. Route Genie's Maps is horrible.

Best NEMT dispatch software on the market. Went through all demos and trainings, looking forward to our launch!