roverpetproducts.com.au Reviews 

Ordered a personalised collar for my 3 month old Labrador puppy, arrived promptly and very good quality

The staff have been absolutely wonderful, and I love all the products. My friend who now has “Henny or Girl” absolutely loves the collar & Henny has given him a new lease of life after his wife and two dogs had just recently passed away. I miss Henny, but I know she is number one in his life as he is with her. And that they will love and look after each other with the most care and attention. Also whilst I help Gigi recover after being run over by a Toyota Hilux on 6/7/26. Henny was so sad for Gigi and she needed one on one attention at that time too. And I couldn’t give it to her. So I was incredibly happy that Jim & Henny made such a beautiful connection. It just felt right to give Henny a happier life with her new dad (a close friend of the family). Jim & I talk often to see how Henny is adjusting to her new life and both of them are having a ball. Henny loves the drives all around the country side.

So if ever she gets lost I know she will find her way home because of her new identity collar with Jim’s phone number on it. Henny will never ever be lost.

Thank you for all the beautiful collars, leads and car seat leads.

Love the quality and great colour. LuLu will be on point in the of best dog park. Thanks Rovers!

Absolutely love this brand. The best treats and dog beds and so much more. Great for dogs with allergies to certain proteins too as they have a great novel range!

Great customer service! These collars are my favourite. This is my 3rd set of collars I have ordered. Highly recommend!

Just as amazing as advertised!! Went and bought another one. The quality of the foam compared to the Amazon one I previously had was like chalk amd cheese. You can really tell the quality of the Rover product was above and beyond. Plus, the bed had zero smell! No toxic chemical smell like cheap beds. My goldens love them. Cant praise them enough, worth the investment. Ps. Bought during EOFY sales and it still arrived within the week. Bought a Dazy bed on the same day and it wont be shipped until 3 weeks after purchase, so deliveryein a month. Compared to 1 week with these guys. Good job on the logistics during sales!

Would not recommend.

We had a confirmed collaboration in May, however after waiting over two weeks with no communication or updates, I had to follow up multiple times. When I left a polite comment asking them to check their DMs, the collaboration was cancelled instead of my enquiry being addressed.

I understand that many Australian small businesses are busy, but being busy is not an excuse for poor communication or customer service. A simple update would have been appreciated.

Unfortunately, this experience left me disappointed and unwilling to work with this business again.

The Aqua Dog ID Collar is Brilliant!!! The Collar is well made, durable and the reflective stitching for night is an awesome bonus feature! Highly recommend & we will be ordering another as he grows bigger.

I ordered a personalised dog collar for my rescue dog.When I emailed Rover Pet Products, they promptly replied. The collar arrived in the time frame they gave me.The collar has been made with good quality material and it looks great.Very happy with what I received. Would definitely recommend 👌

Great Aussie made product that is fit for purpose. Our dogs love their new collars and have their names and our phone numbers clearly sewn on their collars in case they ever get lost our.

I received my puppies Xmas presses from Rover and couldn’t be happier. It’s well made and looks beautiful on my 2 choco labs.

Well made. Tough enough to handle whatever the work day throws at them. Been my collar of choice for seven dogs now. Helped people return my dogs on the odd occasion one got lost. Australian-made. Friendly, efficient service. What’s not to love?

Fantastic Australian made products.
The bed is very well made a my puppy loves it. Highly recommend

The quality of the items and the great service, great company to buy from

I ordered 2 aqua collars from these guys. The order took a little longer than expected to arrive, but was very happy with the quality once they were received. I have since ordered another one for my daughters dog.

I bought a Jolly Ball for Harry, my Border Collie/Kelpie who absolutely LOVES it. This item is to replace one I had bought for my horses but they didn't play so it was given to H. It is an absolute delight to watch him play and as this was my first time purchase from Rover Pet Products I am sure it will not be the last! Excellent Seller communication and price. Thanks to your great team.

Good quality product

Long story short.
- Purchased dog leash on 4/11 which states "Fast turnaround. Shipped within next business day."
- No updates on 6/11 so I emailed.
- No updates on 10/11 so another email.
- No updates still today (17/11) with voice messages left and 3 attempted calls.
Company completely ignores any form of contact and has not attempted to respond even though they have updated their website with Black Friday sales.

These are the best of 4 different brands of nylon embroidered dog collars we have bought over 20 years. The materials, stitching, clasps etc are all high quality, giving them a premium feel. They fit well and are easy to adjust.

There are a lot of thoughtful touches such as different sized fonts for the name and phone number. Best of all they are made in Australia.