Rowland Brothers International Reviews 

86
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

I have never been in the position to have to use RBI and I am not the most confident person in the world. However, after about 7 weeks of calls and mails to and from a certain Maurizio Del Grosso who... Toon meer

Beoordeeld met 3 van de 5 sterren

The service was ok. The people we dealt with were personable. But we found it fairly confusing too. It would have been helpful to have had more explanation / clarity about what to expect, particularly... Toon meer

Beoordeeld met 4 van de 5 sterren

Communication with Rowland Brothers was excellent through the whole process in repatriating my husband following his sudden death whilst on a cruise in South America. Aldo in particular was very suppo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Such a great support and assistance at the most dificuilt time saying our last good-bye to our loved ones! Thank you with all my heart Maurizio Del Grosso helping me to send my Dad Ivan back home wit... Toon meer

Bedrijfsgegevens

  1. Begrafenisondernemer
  2. Ongevallenverzekeringsmaatschappij

Geschreven door het bedrijf

Rowland Brothers International provides repatriation services to families throughout the world. Our excellence in service is recognised by many Embassies throughout the world and the Foreign & Commonwealth Office. We provide the repatriation assistance helpline for the National Association of Funeral Directors and Society of Independent Funeral Directors.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

86 reviews

5 sterren
4 sterren
3 sterren
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4,3

Alle reviews

(86)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Rolland Brothers International were…professional

Rolland Brothers International were exceptional and dealt with the situation for me at a very upsetting and difficult time.
They are so professional and seem very caring.
Thank you

25 mei 2023
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Beoordeeld met 5 van de 5 sterren

Repatriation Of My Wife…

They got my wife home from Canada quickly and efficiently and were always on hand to answer questions honestly in terms of timescales, what was left to do etc.

1 juli 2023
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Beoordeeld met 5 van de 5 sterren

Very helpful service

It was a very confusing and upsetting time. It would have been bad to lose my husband here in Britain but was even worse to lose him while on holiday in a foreign country. The representatives of your company kept me up to date at every step so I knew what was happening. I never knew this kind of service existed and I was grateful for your help.

3 mei 2023
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Beoordeeld met 5 van de 5 sterren

This service was amazing

This service was amazing, especially Aldo who kept me informed from start to finish and made my worries about everything so much less. He was always in contact with me and re assuring me that every thing was going to be ok. Thank you Aldo from the bottom of my heart

3 juli 2023
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Beoordeeld met 4 van de 5 sterren

Communication with Rowland Brothers was…

Communication with Rowland Brothers was excellent through the whole process in repatriating my husband following his sudden death whilst on a cruise in South America. Aldo in particular was very supportive and his calm nature assured me everything would be okay. Sadly death certificates were lost somewhere en route from Miami which was distressing but duplicates were obtained fairly quickly. My insurer dealt with the cost and Rowland Brothers at no time asked for any money. I couldn’t recommend them more.

2 april 2023
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Beoordeeld met 5 van de 5 sterren

Excellent service throughout.

Excellent service throughout.
Cannot speak highly enough of the representative that came to our hotel to sort out the repatriation. He was very dignified and sympathetic to the circumstances. Nothing was too much trouble for him to sort out or to explain.

10 mei 2023
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Beoordeeld met 5 van de 5 sterren

The company handled the repatriation…

The company handled the repatriation with dignity and kept me informed all the way with their progress and where my husband was all the times

25 april 2023
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Beoordeeld met 5 van de 5 sterren

Exceeded expectations

Roland brothers took care of everything, words cannot express how amazing the service was, we were kept up to date with everything, could contact them at any point. Honestly flawless service

4 juni 2023
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Beoordeeld met 5 van de 5 sterren

Outstanding caring service ❣️

I honestly couldn't have coped without the outstanding service of the Rowland Brothers.
My dad had a accident in May whilst on holiday on Greece and sadly passed away in hospital thankfully his insurance coverd for Repatriation.
We had no idea what the process involvrd and most of all how we would get dad home.
A colleague from the company came to our apartment in Greece to talk us through the process and answer any questions...
What he said is what we got, I got messages daily through WhatsApp about where dad was and what was happening.
He passed away on Sunday and they flew his body home on the Wednesday we as a family though it would take weeks to get home but actually just took days.
The service was outstanding and I could message them when I needed to and they always responded ASAP.
I'd regularly message them and ask them to take care of my dad and to tell him I loved him.
They'd message me back and said I've just told him Kerry.
I 100% trusted them with my dad's body during a very difficult time.

When my dad arrived in London after the weekend they drove him to the Chapel of rest in Barnsley.
Honestly I really hope that people don't have to go through what we did..but the Rowland Brothers just made things a little easier.
Thankyou to everyone for your service, your compassion and thoughtfulness .
Kerry sellars ( daughter of David Smith )

13 mei 2023
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Beoordeeld met 3 van de 5 sterren

Theservicee offered by Rowland brothers…

The service offered by Rowland brothers from the outset was fantastic .Aldo contacted me continually to update and solve any problems.The reason I can't give 5 stars is that all the original paperwork that was travelling with my departed went missing .Aldo arranged for replacement death certificates straight away but the passport has never been recovered which is an incredible disappointment
Aldo I would give 5 stars too the fact the paperwork didn't arrive on time just dissapointing

11 mei 2023
Beoordeeld met 5 van de 5 sterren

Ththe company were outstanding 5☆

Ththe company were, professional, curtious, helpful and made the sad experience a satisfying event, we had issues along tge way, as my brother died in Madagascar andcwe were over here in the UK, he had friends in Madagascar that were attending the cremation, they were late by a day and everything was put back so they could attend. I thoroughly recommend Rowland Brothers, but do hope you do not require their services.

19 april 2023
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Beoordeeld met 5 van de 5 sterren

Professional service during a difficult…

Professional service during a difficult time, everything was carried out quickly and smoothly with no issues at all. They took over everything and sorted out all of my concerns and took the stress away from already a sad and challenging situation of losing my father.

9 april 2023
Beoordeeld met 5 van de 5 sterren

Impressed by the professionalism and sympathetic communication

I was deeply impressed by the professionalism and the sympathetic communication provided by Rowland Brothers on repatriating my partner following his sudden death in Georgia (the country) last month.

That the funeral directors in both Georgia and the UK clearly had worked with Rowland Brothers before (also that Rowland Brothers was on the short list of firms suggested by the British Embassy and the insurers to organise the repatriation) was reassuring, and ensured that the process went very smoothly.

16 mei 2023
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Beoordeeld met 5 van de 5 sterren

My cousin died unexpectedly on…

My cousin died unexpectedly on Lanzarote where Rowland Brothers International took charge of repatriating his body to the UK, I was kept informed every step of the way by Aldo, their help and service was brilliant.
Thanks for your professionalism. Well done.

21 juni 2023
Review zonder uitnodiging
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