Roxie Cosmetics Reviews 

Shocking customer service.

Whilst my order is comparatively small to others on here, I still would expect a bit more compassion from the sales team.
I ordered a stool in what appeared to be a light grey colour, when it arrived it was a dirty green/khaki colour.

Was informed that it can't be returned & colours do vary.

Whilst I appreciate there could be some variation in tones of grey, what Ive recieved is definitely not a grey. So Im stuck with a horrid coloured stool!

The quality of the stool does look good but just not the colour!

Really great customer service. I needed to change the delivery address after ordering and the customer service team were really helpful & allowed me to do this. Delivery itself was quick and easy. The delivery men came on time and delivered to the room of choice. Would highly recommend Roxie cosmetics

Great seller, well packaged, good price item.

Very easy to order and quick delivery.
Also I love these products, very noticeable results after first few days of use.

37 windermere Road Blackpool (Nidhi Goyal)

My experience with Roxie Cosmetics was very disappointing.

I was initially quoted £1,670 including delivery. When I contacted them the very next day to place the order, the price had suddenly increased to £1,740, meaning I was charged an extra £70. When I asked the sales representative why the price had changed overnight, she couldn't provide any explanation and simply remained silent. It felt like they realised I needed the items urgently and took advantage of the situation.

The delivery experience was equally frustrating. I informed them I needed everything by Friday, but only the chair was delivered. The remaining items didn't arrive until Tuesday, which caused unnecessary delays.

To make matters worse, I paid £70 for delivery, and their delivery service clearly states that two people will deliver the items to the room of your choice. Instead, only one delivery driver arrived and told me he couldn't bring the chair inside. I was forced to find other people at short notice to move it myself, while the item was left outside.

I don't understand why I was charged an additional £70 on the order and then another £70 for a delivery service that wasn't carried out as advertised. Overall, the pricing, communication, and delivery service were very poor, and I wouldn't recommend this company based on my experience.

Delivery was very comfortable , very satisfied with it, Roxie Cosmetics always answered my questions in Watsapp. Im happy with the purchase

Absolutely brilliant service, contacted in 24 hours about delivery and delivered with excellence, very helpful and nothing to much to ask. Beds were put in directly in the rooms with care.

I was really impressed with how quickly my order arrived. Everything was packaged very well, and I really appreciated the lovely little gift you included. The self-care items were such a thoughtful surprise and made me smile. Thank you so much!

Product made my hair so soft.
I also received 3 free samples.

We purchased three Manufakturo treatment beds from Roxie Cosmetics for our clinic. After the clinic fit-out was completed and the beds were unpacked and placed in the rooms, we noticed that one of the three beds was missing the plastic protective cover, while the other two beds had it.

I contacted Roxie Cosmetics expecting this to be resolved as a missing part from the original order. Instead, I was initially told that the covers are supplied by the manufacturer, not by Roxie Cosmetics. I was then told that, because the order had been delivered in February and the issue was only noticed later, they could not provide the missing cover free of charge and would need to invoice me for it.

I found this very disappointing. Regardless of whether the cover is packed by the manufacturer, I purchased the beds from Roxie Cosmetics, and I would expect the retailer to take responsibility for ensuring that the products they supplied were complete, especially given the value of the order.

The issue is not about the cost of the cover itself, but about the principle and the quality of after-sales service. For a professional clinic supplier, I would have expected a more customer-focused approach.

Based on this experience, I would be cautious about purchasing high-value clinic equipment from Roxie Cosmetics again, particularly if after-sales support is important to you.

Great customer service, great communication and responses to emails. Delivery was great delivery men were really good and opened bed up etc. Treatment bed is stunning clients love it so comfy heated and amazing quality, thank you

Good product as usual, very quick delivery with no problems!

This nail machine is amazing.

Chair arrived on broken pallet which was taken by delivery drivers. I might struggle in case of returning it.
They also unpacked chair on my driveway instead of doing it at home. Fortunate no scratches was made during carring it inside.
I got all video footage from my cameras if needed

Regards
Michelle

Absolutely love my new beauty bed trolly and light set. Really good condition and comfortable.
Customer service was really good always replied when emailed.

Delivery men were really nice!

Would definitely recommend 🤩

Very good quality product

I am extremely disappointed with my experience purchasing from Roxie Cosmetics. I purchased TWO of the salon furniture bundle sets, spending a substantial amount of money under the impression that these were premium, matching salon sets. Each bundle included a beauty bed, moon light, trolley, and chair in a black and gold finish. As these were sold together as coordinated sets, I expected the gold finishes to match across all items. Unfortunately, they did not.

The moon lights that arrived were a completely different shade of gold, almost green in colour, and they also would not fit together properly. I ended up having to repurchase replacement moon lights from a completely different supplier at additional cost just to maintain a professional appearance within my salon.

The chairs also looked extremely cheap and poor quality in person, to the point where I had to get rid of them entirely as they did not reflect the standard I wanted for my business.

The biggest issues, however, were with both beauty beds. One arrived with missing parts. When I contacted Roxie Cosmetics regarding this, I was ignored and received no proper resolution, leaving me to source and purchase the missing part myself. And to add to this the adjustable height also doesn’t work.

The second bed, which was an electrical bed, arrived not working at all. This time I did receive responses from customer service, however the handling of the situation was completely unacceptable. Rather than replacing a faulty item that arrived unusable, I was told I would need to return the bed so they could “attempt” to repair it and then send it back to me.

The issue was that the way the bed had originally been packaged made it practically impossible to repack without destroying the box completely. Due to the substantial size of the bed, sourcing alternative packaging large enough was unrealistic. At one stage, a member of staff advised that if I could place the bed onto a pallet, they would arrange collection, although they stated if it became damaged during transit then it is what it is. I reluctantly agreed as I felt I had no other option, only to later be told that this arrangement could no longer be done. It became very obvious that there was a complete lack of communication between staff members.

Months later, I am still left with a faulty electrical bed that I purchased specifically to support my posture and wellbeing while working long hours in the beauty industry. Instead, I have been forced to work around a defective bed, which has now contributed to physical discomfort and injury.

I also waited months and months for this order to arrive.

Overall, this has been an extremely stressful and expensive experience. The quality of the products did not reflect the prices charged, and the customer service and aftercare were highly unprofessional. I would not recommend ordering from this company unless you are prepared for poor communication, unresolved issues, and a complete waste of money.

Fantastic products, easy to order. Boxed well and all of the little sample packets in the box were a nice little surprise. Thank you!

Roxie cosmetics have a lot of my favourite face creams and masks that I use. They are very responsive and will let you know via WhatsApp about your order updates. I’d highly recommend and would love to see more variety in facial products in the future.

Absolutely incredible salon bed, worth every penny - the wait was a few months but worth it. I also loved the what's app delivery update on my order.