Better Garden Reviews 

203
TrustScore 1 uit 5

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Beoordeeld met 1 van de 5 sterren

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Toon meer

Beoordeeld met 1 van de 5 sterren

Don't buy off them they are big scam,spent over $100, received nothing, telling me it has been delivered and it hasn't I have cameras all around,now they know that they don't answer my emails,why are... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible customer service. They don't even sign the email with the person's name. I placed my order nearly a month ago. Over a week ago, they said the product had been shipped, but I still haven't rec... Toon meer

Beoordeeld met 1 van de 5 sterren

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Toon meer

Bedrijfsgegevens

  1. Tuincentrum

Geschreven door het bedrijf

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contactgegevens

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Zeer slecht

TrustScore 1 uit 5

203 reviews

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Alle reviews

(203)

29 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Replacement chair feet covers.

I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .

6 oktober 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Although it stated 10-15 days delivery…

Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have

16 september 2020
Review zonder uitnodiging
Logo Better Garden

Antwoord van Better Garden

Hi,
We are sad to see you have had a negative experience with ourselves and would like to talk with yourself regarding this.
Our carrier is a 3rd party carrier who works on our behalf so would appreciate any feedback you can give.
They currently have explained the reason for the delay doesn't lay solely with them, we would like to hear your side of the story.
Also, regarding the bench colour, we would like to discuss this also.
Any bad review is damaging to our small team in the UK and we want the opportunity to make things right.
Yours faithfully Royal Garden.

Follow up:
Thanks for taking the time to speak to us.
Regarding the late delivery our carrier had attempted to contact you a number of times to try and get this order booked in before the leadtime had expired. By the time the carrier got hold of yourself we ofcourse went over the stated leadtime.

We understand when a delviery date was finally agreed the carrier did let us down which we have apologised for, i expect when a delivery is agreed with the carrier they should do their upmost to fufill that date.

Regarding the colour difference, as explained the Royal Garden brand has changed owners from your original set, this is the reason for the slight varioation on the colour.

Regards Grant.

Beoordeeld met 5 van de 5 sterren

Excellent delivery- although I've not…

Excellent delivery- although I've not put the chairs together as yet.
I would like matching cushions and a parasol for my other Royal Garden patio set. How can I get in touch?

19 augustus 2020
Review zonder uitnodiging
Logo Better Garden

Antwoord van Better Garden

Hi,
Pleased to hear you have had a positive experience.
Just take another look at our website under the accessories category https://www.royal-garden.co.uk/accessories.html to see what we have available.

Regards Royal Garden.

Beoordeeld met 4 van de 5 sterren

I paid for furniture early this month…

I paid for furniture early this month and have had no delivery information despite an email and a phone call. (After posting this review I have had a phone call and delivery will be in two days so have added a star.)

17 augustus 2020
Review zonder uitnodiging
Logo Better Garden

Antwoord van Better Garden

Hi Mrs Lamb,
Glad the carrier was able to get this sorted for you. It is important to note that you were towards the end of the advertised lead time so the carrier contact was imminent. We work closely with a small delivery team and appreciate you amending your rating.

Regards Royal Garden.

Beoordeeld met 4 van de 5 sterren

Good quality garden set

Bought very nice garden furniture set that was fairly easy to put together. Ordering was straightforward and delivery was in time frame that was confirmed to me over the phone. Reason for 4 stars and not 5 is because they ignore enquiry messages sent via a form on their website.

14 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great buy!

Good communication. Timely delivery. Pleased with garden set and cushions. We already have some other Royal Garden products and they have lasted many years. Still going strong so highly recommended.

8 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

DAMAGED TABLE

ONE OF THE PANELS OF THE ROYAL,GARDEN TABLE WAS DISTORTED.

THE RESPONSE OF THE TWO MEMBERS I DEALT WITH WAS EXEMPLERY.

IN FACT IT IS DIFFICULT TO FAULT THE WAY THEY HANDLED MY POBLEM. THEY WERE WELL COORDINATED, FRIENDLY AND VERY EFFICIENT. FIVE STARS IS NOT REALLY ADEQUATE

23 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience

We had a very good experience shopping with Royal Garden. We had to phone to check which product was suitable for our existing Royal Garden products. The phone was answered promptly and the person was able to help us with our query. Delivery was organised as stated in the confirmation email We received when we bought the items. We were phoned to say which day delivery was due and told we could check on delivery day for an app or I ate time for the delivery. We did this and received an accurate time for our delivery.
This was. A very good service from Royal Garden.

8 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service and product

Excellent customer service and furniture delivered on time, after we had been let down and fobbed off by a well known DIY store. The garden furniture set is great.

6 juli 2020
Review zonder uitnodiging

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