These SOB’s are such a scam and should be ashamed . They are so deceptive and should be shut down. They are for sure scammers and are getting away with this . I’m so tired of all these scams . Us cons... Toon meer
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I got the glasses though it took a while. Does not work as advertised. My serious complaint is I was given a return address in HONG KONG! From the Usa… the glasses are cheaper than the cost of retu... Toon meer
THE GLASSES ARE JUST GLASS. MADE NO DIFFERENCE IN READING, DISTANCE OR OTHERWISE. ALSO PAID EXTRA FOE THE TINTING WHEN IN THE SUN AND THAT DOES NOT WORK EITHER. THIS IS A TOTAL SCAM. ASKED FOR RE... Toon meer
Ordered from these con artists a pair of glasses paid extra for the lenses to darken in sunlight they ariven just normal cheap plastic x3 reading glasses shich you can get anywere no filltered lens an... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
35 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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VERY disappointing
VERY disappointing. The lenses are completely unsuitable — no reading clarity and no distance vision at all. The frames may look fine, but the product as a whole is not fit for purpose.
I also note that the website gives the impression of a UK‑based business, yet the return address is in China. This is misleading, and customers should not be expected to pay international return costs when the product does not match its description.
I have been instructed to return the glasses to China and have begun the process. I will now wait to see what explanation is offered regarding the refund. Given the circumstances, I expect a full and prompt reimbursement.
26 maart 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hi Ann,
Thank you for taking the time to share your feedback — we’re very sorry to hear that the glasses did not meet your expectations.
Our products are designed with progressive magnification, which can take a short period of adjustment and may not suit everyone’s vision needs. That said, we completely understand your disappointment in this case.
Regarding your concern about the return address, while we operate as a UK-based brand, we work with an international fulfilment centre. This allows us to keep our prices competitive and manage logistics efficiently. We always aim to be transparent about this within our policies.
We can confirm that once your return has been received and inspected, your refund will be processed in full, in line with our returns policy.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Royal Optics Support Team
AVOID THIS COMPANY
AVOID THIS COMPANY. Lovely glasses arrived that got me some great compliments but they are not well made. Lens fell out after a few days. Contacted and ask for refund or replacement and was told wasn’t manufacturing fault and I have worn them for some time so they wouldn’t do anything.
Very disappointing customer service and product. All glitter no substance
Update - 1st April - I have now received a full refund but this was clearly prompted by leaving a public bad review and not through the normal customer service process - it is a shame it needed that to get a reasonable result but very grateful to have my money back.
19 maart 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hi Fiona
Thank you for your feedback — we’re very sorry to hear about your experience and understand your frustration.
We’d like to confirm that your refund has now been fully processed. Please note that it may take up to 30 days for the amount to appear in your account, depending on your bank.
Regarding your comments, while we operate as a UK-based brand, we work with an international fulfilment centre to manage logistics efficiently and keep our prices competitive. We always aim to be transparent about this within our policies.
We’re sorry that the product did not meet your expectations on this occasion, and we appreciate the opportunity to resolve this for you.
Kind regards,
Royal Optics Support Team
Hittade exakt likadana på Temu
Hittade exakt likadana glasögon på Temu för ca 40kr! Inget annat än vanliga läsglasögon!! Låt er inte luras som jag gjorde!!!
11 maart 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello,
We’re sorry to hear that you were disappointed with your purchase.
Our glasses are designed to assist with reading and close-up tasks, and many customers find them helpful for everyday use. However, we understand that visual needs can vary from person to person.
If the product was not suitable for you, please contact our support team at **[support@royaloptics.co.uk](mailto:support@royaloptics.co.uk)**, and we will be happy to assist you in accordance with our return policy.
Customer satisfaction is very important to us, and we always aim to resolve any concerns as quickly as possible.
Kind regards,
Royal Optics Support Team
Received 2 pair of flimsy cheap glasses…
Received 2 pair of flimsy cheap glasses which do not live up to the claims the company make.
To put it mildly they are RUBBISH!
Please do not buy as you are wasting your money.
( just to warn others) 😞😢😤
10 maart 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello,
We’re very sorry to hear that you’re disappointed with your glasses. This is certainly not the experience we want any of our customers to have.
Our team has reached out to you by email so we can better understand what happened and assist you directly. We would really appreciate the opportunity to look into this for you and find a suitable solution.
Please kindly check your inbox e-mail and reply to our message when you have a moment.
Kind regards,
Customer Support Team
Was unable to edit previous review
Was unable to edit previous review. After 1 month reviewing my complaint they emailed offering a refund that I should receive in 3-5 days if i wouldlike to revist my trust pilot review. 3 weeks and nothing. Followed up with a reminder. They now have no record of my original complaint or agreed refund.
I will not write a dishonest review for a refund. Fraudulent or just incompetent. Either way dont waste your money.
10 maart 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello,
We’re sorry to hear about your frustration and the confusion surrounding your case.
We would like to clarify that your refund was successfully processed yesterday. Depending on your bank, it may take a few business days for the funds to appear in your account.
We always aim to handle all customer concerns fairly and transparently, and we apologise if there was any misunderstanding during the process.
If you have any further questions or need assistance, please feel free to contact our support team and we will be happy to help.
Kind regards,
Customer Support Team
Ordered a pair of glasses, immediately contacted them to cancel the order, 3 days after the email they informed me the glasses had been sent out and I could return them when they had been delivered.
Received a pair r of glasses
6 februari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello,
Thank you for sharing your feedback, and we’re sorry to hear about the confusion regarding your order.
As mentioned previously, once an order has already been dispatched it may no longer be possible to cancel it immediately, which is why a return is usually required once the item has been delivered.
That said, we would be more than happy to review your case and help resolve this for you as quickly as possible. Please kindly contact our support team at: support@royaloptics.co.uk with your order number so we can look into this and provide the appropriate solution.
We look forward to assisting you.
Kind regards,
Customer Support Team
Sent wrong product
Sent wrong product, return was china, no refund or replacement
25 februari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello,
We’re sorry to hear about your experience and for any inconvenience caused.
We would like to confirm that your refund has already been processed. Please note that, depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.
If you have any further questions or need any assistance, please feel free to contact our support team and we will be happy to help.
Kind regards,
Customer Support Team
Positive Outcome
After encountering an issue with my purchase/refund, I am pleased to report a positive outcome with this Retailer. I was very pleased how professionally, efficiently and courteous this outcome was handled, they genuinely committed to resolve the situation fairly.
This experience has reaffirmed my confidence as a returning customer. Top Marks. Thank you RoyalOptics.
1 februari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Dear Zen,
We’re very sorry to hear that you felt your enquiry went unanswered — we completely understand how frustrating that can be, particularly when it concerns a refund.
We did respond to the email address provided, however it’s possible that our reply may have been filtered into a junk or spam folder, which can occasionally happen.
That said, what matters most is ensuring this is resolved for you promptly. Please do contact us again directly at support@royaloptics.co.uk
, and we will prioritise your case immediately.
We take communication very seriously and appreciate you bringing this to our attention.
Kind regards,
Royal Optics
Frames are nice but lenses are rubbish, scam
Frames are nice but lenses are rubbish, no good for reading and no distance vision capability at all, total scam. I dont think they have a UK shop like the website shows or a UK business registration. If you want a refund you have to send them back to China at your own expense, good luck with that one. No replies from customer service email and no tel number
6 februari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Hello Karen,
Thank you for your feedback.
We’re glad we were able to resolve your issue directly via email, and we truly appreciate your message on 16th February thanking us for handling the matter.
At Royal Optics, we always aim to respond to all customer enquiries and provide a fair solution whenever there is any concern. We’re sorry your initial experience caused frustration, but we’re pleased we could reach a positive resolution.
If you feel the issue has been resolved satisfactorily, you’re welcome to update your review to reflect your final experience — it would mean a great deal to our small business.
Kind regards,
Royal Optics Team
Absolute scam
Absolute scam. Do not buy! Lenses are definitely NOT as described. Can buy better in Home Bargains!!
28 januari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Dear Kerry,
We are very concerned to read your comments and take allegations like this extremely seriously.
We would never intentionally mislead our customers, and we are genuinely sorry that you feel disappointed with your experience.
We have been unable to locate an order under the name provided, and we would truly appreciate the opportunity to investigate this properly. Please contact our support team directly with your order number so we can review this matter without delay.
If there has been any misunderstanding, we are more than willing to clarify and resolve it fairly.
Kind regards,
Royal Optics
Don’t usually fall for this but mugged…
Don’t usually fall for this but mugged off this time!
Clearly a scam
Don’t waste your time and money
Re the company’s response below
Yes let’s be transparent and continue this conversation on Trustpilot
No tracking number provided - couldn’t possibly be in spam folder you don’t have my email address
No response to text messages
You are not registered with Companies House
Very efficient at processing the payment but not providing the goods
Update
I have requested a charge back via my bank. This shower have challenged back - in Spanish. You couldn’t make it up! Ole!
I’m going to challenge back in Mandarin
17 januari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Dear Patricia,
We’re very sorry to read that you felt this way about your order. We completely understand how upsetting it can be to feel uncertain or concerned about an online purchase.
However, we’d like to clarify the facts regarding your order. Your purchase was successfully placed on 11 January and dispatched on 12 January. According to the latest tracking update, your parcel has already arrived in London, and import clearance has been completed. It is currently in transit to the final delivery stage.
Royal Optics is a legitimate UK-based business, and all orders are shipped with full tracking. While we do send confirmation and dispatch emails automatically, these can occasionally land in spam or junk folders, which may explain why you didn’t receive further messages.
We would genuinely welcome the opportunity to assist you directly and provide full delivery updates. Please contact our customer support team at support@royaloptics.co.uk, and we’ll be happy to help resolve this calmly and transparently.
Kind regards,
Customer Care Team
Glasses are no more than readers
Glasses are no more than readers, they do not do what they said in the advert. Despite it being a UK email address, they come direct from China and the only way you can get a refund is sending them back to China.
Avoid this company to avoid disappointment
13 januari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Dear Jason,
We’re very sorry to hear that the glasses did not meet your expectations.
We understand how frustrating it can be if a product does not perform as anticipated, and we certainly never intend to cause disappointment. Your feedback regarding both the product description and delivery transparency is taken seriously.
We are currently reviewing how we communicate these details to ensure everything is as clear and straightforward as possible for our customers.
We would welcome the opportunity to resolve this for you directly and fairly. Please contact our support team with your order details so we can assist without delay.
Kind regards,
Royal Optics
Please do not buy from here
Please do not buy from here, receive my multi function glasses! They are not multifunction they are just cheap glasses one vision , they do not work I can’t read with them close vision and I cannot see distant with them ie clear picture of the tv, !
Iv contacted them because I purchased these because of the guarantee thinking if they didn’t work i could return, it’s not worth the paper it’s written on ! Please keep your money and avoid these
2 januari 2026
Review zonder uitnodiging
Antwoord van Royaloptics
Dear Karen,
We are truly sorry to read how disappointed you feel about your purchase. That is certainly not the experience we want any customer to have.
We understand how frustrating it must be when a product does not meet expectations, particularly when you were relying on the features described. Your feedback regarding clarity and suitability is taken very seriously.
Our intention is never to mislead, and we are currently reviewing how we present product information to ensure it is as clear and transparent as possible.
We would genuinely welcome the opportunity to resolve this for you fairly. Please contact our support team directly with your order details so we can look into an appropriate solution without delay.
Kind regards,
Royal Optics
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