Rubie's Costume Co. Reviews 4

I ordered this costume 12 days before Halloween so that my son had it in time. The orders just keep getting pushed back and pushed back and pushed back and now he won't have a costume to wear to school.
You guys incredibly disappointed our family! 👎

If I could give this place zero stars I would and I NEVER write reviews! Ordered from Walmart, I'm assuming Rubies has some kind of partnership with them, so anyway ordered my sons costume with them before I asked him if he liked it, He did not, so I turned around a hour later and tried to cancel the order. I got a email back from Rubies stating once the order was placed it could not be cancelled had to wait to receive the item (stupid but okayyy) THE ITEM WASNT EVEN SHIPPED OR PROCESSED until days later! Why couldn't they just cancel the order to begin with makes no sense! Then I get the package with the return label, and I see they are going to charge me a 12 percent restocking fee for a return instead of all my money back! this has to be a scam! NEVER NEVER again!

Rubies costumes took my money in May and didn't ship my item. Do not buy with Rubies if you want your costume by Halloween (or at all).
I placed an order on May 29, I emailed Rubies for weeks and weeks, and in August, I finally copied their executive team on a email and filed a complaint with the BBB seeking shipment. In retaliation they cancelled my order and lied stating none of this happened. So I am sharing my experience now.
Rubies Costumes is also known as Costumes.com and costumesupercenter.com They advertise same day and next day shipping for items that they actually do not have in stock or plan to sell, but they take consumer funds for it and hold the money for months. I purchased a costume in MAY. It is AUGUST and they still have not shipped the item. When I reached out in June, they said "system upgrades preventing shipping"....and that it would ship in the next week. It didn't ship. I followed up again and was told the same thing--system upgrades. It had been 5 weeks at that point. I followed up again and was told the same thing. So I left a review on their site and they deleted it (violating the CRFA) and emailed me telling me that I could cancel if I couldn't wait and INDEFINITE amount of time and they refused to tell me why now the item was not shipped since they were now advertising the costume with next day shipping but not sending mine. I asked them to clarify how a system upgrade could possibly affect shipping FOR MONTHS and also asked why they were advertising the same costume as SAME DAY SHIPPING on their site if their "system upgrade' was still 'affecting shipping'. They ignored me. I followed up again They ignored me. I followed up again. They ignored me. I followed up again. They ignored me. It's August. They took my money in MAY. They never shipped the costume, but they are taking people's money for costumes they don't have in stock. This is a pattern for this company. After researching consumer complaints, this is what they do to consumers. This is fraud, this is a violation of advertising laws. This is clear cut deceptive practices. They are still advertising the costume with next day shipping as I write this complaint. Today, I finally filed a complaint and contacted their corporate offices and instead of apologizing and shipping the order, they cancelled it and called me a liar. I have all the proof, but they don't care about customers or customer service.

Ordered an XL costume, received a package with XL accessories and a medium costume. Refund required me to pay for a packing slip and packaging, with no way to get money back without paying more myself. Would not buy from them again.