We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
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The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Uitstekend
2K reviews
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Poor quality timber this time
Poor quality timber this time, 3 sections split out of 10 ordered. Almost seemed that due to length of my order (0.9m) that off- cuts were used. Disappointed as last order for 3m lengths had no issues. Delivery was spot on though.
13 april 2026
Good quality across all products…
Good quality across all products ordered, delivered on time
8 april 2026
Thought the product was below par for…
Thought the product was below par for the money , don’t think the delivery drivers know how expensive the panels where 5 panels for £1400 should be better
7 april 2026
We needed a particularly wide garden…
We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
9 april 2026
Great customer service
Great customer service, friendly delivery driver and good quality products!
9 april 2026
Did I buy a shed or a sieve?
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a number of calls to the company.
Delivery was an experience in itself, the poor driver - 1 guy to hand drop a unit of this size is close to abuse and although I have multiple health issues I did help him and sent him away with a generous tip.
There are no assembly instruction with the shed and the YouTube link is useless.
Anyway after a lot of effort and head scratching my team got the shed assembled on its purpose built base.
Some several months later, the ‘treated’ shiplap panels provide little in the way of weatherproofing and the shed leaks copious amounts of water and has already ruined one timber shelving unit - daylight is clearly visible through about 50% of the panels.
Please don’t waste your time believing Ruby’s promises, they are a poor company with poor product.
4 augustus 2025
Review zonder uitnodiging
Helpful staff and quick delivery time
Helpful staff and quick delivery time
The gate was just as described and fits the bill
8 april 2026
Excellent custom service and product
Excellent custom service from the start and all the way through. The picket fence I bought looks very good quality.
8 april 2026
The delivery time was quick
The delivery time was quick, the wood was all good quality, the price was fair. Very happy, will use them again.
7 april 2026
The planters were ready before…
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
2 april 2026
Had an issue with the delivery damaged…
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended!
Cost and quality was a concern when buying online this company is well recommended!
31 maart 2026
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