RubyCar by Avis Reviews 

This company will lie to encourage you to apply for credit. Afterwards, they'll tell you that the Pre-qualification is a complete sham, and try to get you to sign up at astronomically higher interest rates, or say you aren't even approved after they put several different inquiries on your credit. I understand that my situation isn't perfect for car buying, but the way their system is set up is to intentionally mislead at best.

Cindy was friendly, professional, and explained every step of the process. She also told me what to expect in terms of receipt time for the physical plate and tags, and was thorough in explaining the documents.

The entire car buying process was so easy! Every member of the team from Carolyn in finance to Sarah and Margie in customer service made this such an enjoyable process. I love my new car!

The entire transaction was wonderful, no pressure let me know what was going on throughout the entire process The person that I worked with was amazing big shout out to Jon Patrsons he was the best

This was to be my first “on-line” car shopping experience. Oh boy.

I had an extremely disappointing experience with RubyCar by Avis when trying to purchase a Jeep on May 23, 2025. Their unprofessionalism, lack of communication, and shady pricing practices have left me warning others to avoid this company.
I contacted a salesperson on Friday, May 23, to discuss a Jeep I was interested in. I raised concerns about the price increasing every two weeks since April and requested to speak with a finance manager before proceeding with my $9,000 down payment. The salesperson promised a colleague would call me back but left early that day. I texted their service, clearly stating I wanted to move forward but needed to confirm the price with a finance manager. No one called me back that day.
On Saturday, May 24, I called again and was transferred to a finance representative, Angela, because the original salesperson and finance supervisor were off for the weekend. When I asked Angela about the price increases and her supervisor’s contact, she abruptly hung up on me. After the Memorial Day holiday, on Tuesday, May 27, I finally received a call—not from the promised finance supervisor but from another finance manager. He refused to discuss the price increases and informed me the Jeep’s price had jumped $1,222 since Friday, despite my documented intent via texts and emails to purchase at the original price. RubyCar refused to honor the quoted price, insisting I pay the new amount or walk away.
This bait-and-switch tactic, combined with their dismissive customer service, is unacceptable. I was ready to pay a $9,000 deposit but hesitated due to RubyCar’s poor reputation for delays in returns and registrations—some customers wait up to two months to drive their vehicles. Their refusal to address my concerns or honor the agreed-upon price confirms these red flags. I’ve never been treated so poorly by a business. RubyCar’s practices are deceptive and show they don’t value customers. I strongly recommend choosing a reputable alternative like Carvana or a local dealership to avoid this nightmare.

In the beginning the experience went better than I could hope for. Im very disappointed in the final result. I purchased end of February and had my vehicle delivered shortly after. From then on its been a nightmare. I paid a few thousand for a down payment and I am actively making leasing payments and insurance payments and the car has not moved from my lot because the vehicle has yet to be registered 3 months later. I live in a state that doesn't allow temporary tags so the car hasn't moved. They claimed the refund period is 7 days after delivery and denied me a refund despite me not being able to drive the car to even test drive it to know if it's a good fit. I dont recommend buying a car with them. It's been a waste of time and money. They communicate very little after you purchases and dont keep you informed. I plan to contact a lawyer today and sue.

I don’t usually write reviews, but the customer service I received was so exceptional, I had to take a moment to recognize it. From start to finish, Margie went above and beyond to ensure I was taken care of. She was not only incredibly friendly and professional, but also attentive, patient, and genuinely invested in solving my issue.

What stood out most was the personal touch — I never felt like just another customer. Every question I had was answered thoroughly, and I was consistently kept in the loop throughout the process. In a world where good service is becoming rare, Margie reminded me what great service looks like.

If you’re considering doing business here, do it. You’ll be treated with respect, kindness, and real care. Truly a five-star experience. Thank you!

Hello All, my story goes like this! I decided to rent an Avis/Budget vehicle for work. My special job really requires a lot from us special individuals who are Geotechnical Engineers / technicians and Inspectors who travel from job-site to Another job-site on a daily basis. We always need a reliable vehicle so we can make sure we arrive at a job-site on time, and to look the professional part. I rented the vehicle from Budget/ Avis and I ended using it for roughly about 1 Month. The vehicle I rented was a 2023 Ford F150 that had in the ballpark mileage of 30,000ish on it. Well I asked the customer service about buying a truck, she told me that we sell them at around 30K on their vehicles sometimes. The representative informed me to look at website RubyCar.com so I did look at their cars and trucks. After delegating if I should buy new or not! I called Rubycar and the representative I remember his name is Richard!! Richard and me talked for a bit and he explained to part of the process and what would come next. Richard explained to me how simple things are and everything is set up from all the way until signing on your phone like I did. Richard made things less stressful and easy to deal with! no finagling or put in a spot to buy immediately! It was broken down in sections simply. Richard informed there is no middle man / person going back and forth to dealership representatives and then coming to me! You must check this out and I truly hope you get Richard! If you decide to buy from them, he was excellent representative for RubyCar and RubyCar is really lucky to have him. If there’s any issue or questions you need answered, Richard gets back to you right away! Fantastic service from him. He wants to make you’re happy with everything and that you feel like you did the right thing when buying a RubyCar. I would like to say many Thanks on getting that information for me on the warranty Richard I felt better after that! It comes automatically with the car if not mistaken It’s a 3 years Warranty or 36,000 miles whichever comes first they said.
Good luck to all in buying from RubyCar / or with Richard! Great person

Getting the registration and tags for my new car was so easy. No waiting in long DMV lines! Cynthia was friendly and helpful.

It was definitely different. First time online fir a car registration. Thanks 😊

my experience with rubycar has been fantastic. easy. and a way better experience than buying from a local dealership. i actually hesitated to buy a car from ruby car, based on some reviews ive seen online, but my experience was great. specifically Arkada, really went above and beyond to help me out and answer any questions i had! (and i had a lot!) reallyy really happy with my purchase and will use them again in the future!

Everything that could go wrong went wrong but working with Sarah Cross has been a huge help. She has communicated with me and was very empathetic and helpful. We are still waiting for our license plate 5 months after purchasing the car. We have been through 5 rental cars so far. And we still haven’t received the plates.

I had an exceptional experience with Ruby car. I bought a 2023 Nissan rogue. The first contact was with one and sales who started the process. He was awesome and very helpful. My finance advisor. Carolyn Donnelly was awesome got me great terms got me the paperwork in a timely fashion. We had one minor bump in the road we needed to get An extension for my temporary tag expiring. I called the customer service and Arkada Was extremely helpful. Got me a new temporary tag and my license plate arrived about a month later it was a great experience of buying a vehicle for my couch and not having to go to the dealership and play the cello games. I’ve been in the car business for 12 years and even I didn’t want to go to the dealership when it’s time for me to buy my next car I will be using Ruby car again thank you.

Juan Carijgas was excellent and Maria was excellent as well.

I would have given this place zero stars but they don’t have the option. I was buying a car from them and had changed my mind before the deal had gone through. This was allowed as shown in the contract.
I had put a deposit down on vehicle which held it until delivery.
When I had canceled they took the car back with no hesitation and had told me to expect my refund within 7-10 business days. That was in February 2025. So now it’s been two months and I still have not received my refund.
I have called and called leaving complaint after complaint leaving me to wonder how the incompetence of this company allows it to even run. Still only going in circles. It has gotten to the point that I reached out to the credit card company to let them handle it and now have spoken to a lawyer to take action.
Sadly in the beginning they seemed so nice and so efficient feeding me nonsense to show their trust. I guess I’m the gullible one. STAY AWAY!

I have purchased twice from Ruby Cars. My first vehicle from Ruby Cars back in July of 2024, and my next one is This month in March 2025. Both of my experiences were very pleasant and smooth from the great transparent pricing including all the of getting a great deal including the extending warranty. I had the pleasure of dealing with the finance manage Mr. Juan Cajigas twice and I truly appreciate his help. Looking forward to deal with him, again in the future!

When signing the title documents it was very smooth. Although I wish we would have known all people on the title needed to be there. Our gal helped us out and was able to get my husband an appt ASAP for his signing portion! Quick and easy for us.

Everybody that work with on the car buy experience did outstanding job on help me journey. Thanks very much, this was my first time buying car online.

Very great service from start to end.Everything went smooth.Great service!