Ruggable USA  Reviews 

We have purchased many rugs, and they are always awesome. Don’t go with a knock off by the real deal!

I had to return a rug and it was initially given instructions for this, but returned it after the 30 day not realizing that it was a rule. Iw ould probably be better if they authorized a refund and gave you clear instructions about date parameters rather than just saying, return the rug at xyz address. However, I then reaced out to them because the rug was already mailed. Initially, I did not get timely emails back which made me quite nervous. Eventually, the issue was resolved and they refunded me and sent me a new rug. There was a lag in the communication which made me uncomfortable. Since the issue was resolved in the end, I was still give them 5 stars overall. I think the emails about how to return items should be a little more specific and clear about deadlines.

I love the way they look and feel. The bath mats are so soft and comfortable. They are easy to vacuum, haven’t washed them yet, but surface dirt is easy to clean. Can’t wait til my dining room carpet arrives.

After waiting several weeks for my order to be shipped to me, I received the wrong rug. Looks like I received someone else’s order. Be aware that Ruggable does not have a telephone number where you can speak to a live representative. All communications regarding issues must be done via email. I sent them an email on the day that I received the wrong order, and promptly received a response asking me to send them pictures of the rug I received which I did. It’s been several days now, and I have no response back from Ruggable on where my rug is , and when I can expect to receive the correct order. I am not at all happy with this level of service. I’m sure by not having live customer service representatives. The company is saving a lot of money while charging a premium price for their product. I will not be ordering from rug again.

There is no other rug in market with this kind of washability. This is a must have with this 3 kid, high traffic, shoe wearing in the house family. We’ve had them in our home for about two years (yes the same rugs). Just ordered some new ones to change up the house. They never seem to lose their color or durability no matter how many times I wash them. One thing to watch out for is the corners. Over time, the corners “flip up” so we have to be careful to walk over them to the meat of the rugs or bend over and fold them down. Maybe something for the company to look into?

I purchased an 8x10 rug from Ruggable. The cost was 660 dollars. I read the return policy and the policy said you would get your money back if you returned it. Within days of receiving it, I tried to return it and they were only willing to give me $550 dollars plus a 25 dollar return fee. They lowered the price, I don't know the exact date, however it was too late as the rug was already in transit. I couldn't believe Ruggable did this.
Also, It is impossible to speak with a live person. You first must go through a useless chat bot, then a chat person, who doesn't answer your questions, just provides information on how to return it. So I am out 150 bucks. Writing this to prevent this from happening to you.

What an amazing product! I am so happy with my Morris rug in the dining room. It looks so great. I bought the low profile one and it's perfect, because I have upholstered chairs that have wheels on the bottom so the chairs roll easily on this rug. I am frankly surprised at how much I like the rug; I thought the digitalized or not "real" / not real knots would bother me. It does not bother me, it looks fantastic. And, the fact that I can wash it is a huge bonus. I have a heavy wool traditional rug in my living room. It's very pretty, but spills are an ordeal and it is so heavy to have cleaned, etc. And it was an expensive rug. Ruggables are so affordable compared to so many rugs out there. To me it does not make sense to spend 2k-10k on a rug. We walk on rugs and they get dirty no matter what. I ordered a new ruggable for my kitchen. I have had a wool, hand knotted traditional rug there, it gets so dirty, it is gross. I have to wash it way too often and it's a project. I am very happy I will have a ruggable there going forward. I am very excited about this company. So fun to see the new rugs! Yahhhh Ruggable! 🤩

This product doesn’t actually work or fulfill its commercial promise. 1) I can’t wash my 8x10 rug in my normal-sized top-loading washing machine despite that being the entire premise. 2) They don’t send you a full rug-sized pad for the larger rugs, but two that you’re supposed to cobble together. It’s time consuming and super difficult to accomplish, especially solo - it took over two hours, which means I would be loathe to ever remove the rug from the pad to wash it (the ostensible purpose). 3) It’s not actually possible for me to vacuum my rug with my Dyson ball vacuum, as the suction immediately separates the rug out from the pad and creates bubbles. 4) The rug is of cheap quality: it’s thin and the edges constantly curl up. 5) Despite me contacting customer service two different ways (email and Facebook) I only got one answer, ever, which was a form email that didn’t address any of my concerns.

Love these carpets ..I started with one now I have three ,highly recommend, especially for high traffic areas and dogs!!

Spent over $1,300.00 on three rugs and pads and they sent the wrong size pads for the largest rug! They have no customer service number to call and will not address the issue via email. HORRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THIS COMPANY!!

Rug edge unraveled and was told it was outside the warranty period despite it being just over a year old. I spent over $1000 for these rugs for then to last a year?! Nice idea, poor quality and worse customer service.

amazing customer service, so happy with this company. Will continue to invest in their products.

Highly recommend rugs. After ordering my first rug last month, I’m hooked. I’ve ordered my 3rd and can hardly wait. Very happy customer

I ordered a 9×12 area rug because we got a puppy. Rug color is nice. The only issue I had with the rug is the side isnt straight. I felt like for that much money it should be perfect and at least straight. I see that imperfection all the time. Makes me dislike the rug. But the rug cleans up great although I feel like it is not a first quality item. I tried calling customer service about it and the phones are closed?? I finally got an email answer and I sent pics like they asked and no response and it has been 3 weeks. I also ordered a bath mat thinking a smaller rug should definitely be easier to sew straight since the large one was crooked. It was straight but out of rhe box the edging was raveling and coming off. I emailed them again. I got an answer a week after and finally got them to send a new one that wasnt falling apart. I am currently researching other washable companies. I am going to try a new company next time.

I bought a 6x9 Morris Ruggable (Tufted/Thick pad) for my family room. It looks fantastic on the wood floor. I really like the tufted rugs -- have another 5x7 Apfel one in my office. I have washed this one -- came out fine -- it does fit in my washer --- not as sure about the bigger one fitting.

This is my 6th Ruggable so obviously I love them.
They add such a personal touch to my home.
They wash well in my front loader washer, which they have been often due to being in the kitchen of 2 messy cooks!

The underlayer mat does not come to the edges of the rug and you can see a distinct line where the underlayer ends. In addition, there are corner pieces on the underside of the rug - not sure why - that clearly show from the top.

Customer service is non-existent. They no longer have a phone number and their only option is to email them and wait for a response. I’ve had an issue with a credit I purchased and I’ve sent no less than 10 emails over the span of 3-4 weeks. Usually, I get no response. I did get one or two responses from someone who did not understand the issue, and when I followed up, my emails went ignored. No rug is worth the extraordinary amount of time and energy I have wasted trying to obtain basic customer service.

I have had at least 15 Ruggables and just ordered another. I highly recommend them. The company is always a pleasure to work with. I've never had a problem.

We bought two rugs to start last year, and we fell in love. I’ve washed both rugs about twice now, and spot cleaning it has never been easier. The quality of the rugs are great. We have now seven rugs, and we just purchased just our eighth one. They are perfect for anywhere in the house- the bathroom, entryway into the house by the door, bedrooms, and living rooms. I also appreciate their honesty and page where they define which size and texture rugs are washable in what size laundry machines. We exchanged one rug because we didn’t like the color- we swapped it out with another- through a very easy hassle-free process- and we love the new one we exchanged! I’m a huge fan and my husband knows it. I should get an influencer commission because 4 friends have bought multiple rugs per my Rec!