Running Imp Reviews 

Sam Illsley-Smith was brilliant - communication was fast, all of my questions were answered and we felt like a valued customer. Highly recommend and would want Sam to place my order again in the future. The order was processed and delivered quickly considering it was a branded purchase for our organisation. Very impressed!

I recently ordered 10,000 bespoke medals from this company. During the initial discussions, my clear understanding was that engraving (up to 20 characters) would be included as part of the overall price.

After placing the order , I was informed that engraving would instead be charged at £0.30 per medal. This was not referenced in the order confirmation, quotation, or terms and conditions, and resulted in an unexpected additional cost of approximately £3,000.

I raised this with the company, however they maintained that engraving is a chargeable service and did not accept that it had been agreed otherwise.

As a result, this has been a disappointing experience. The lack of clarity around pricing, and the introduction of a significant additional cost after the order was placed, has had a significant negative impact.

While the medals themselves are of good quality, this experience has significantly affected my confidence and how I will approach supplier decisions going forward.

The staff are always very helpful and the goods arrive when expected. A special thanks to Abbey who was very efficient and pleasant to liaise with. The children love our annual Colour Runs and we are always astounded with the amount of money we raise for our selected charity. Thanks Abbey! :-)

I had ordered our medals later than anticipated and was worried about the order coming on time but Tanisha had responded to any email and call and assured me medals would be despatched that day or the following day. I received the medals a number of days before our event in good condition. The great customer experience is much appreciated. Thank you!

Great communication from start to finish, Catia was so supportive and went out of her way to make any changes I wanted. I will be ordering now every year!

Josh at Running Imp has been helping us with medal designs and event supplies for a number of years now. They always provide a quality service, communication is excellent and their prices are competitive. The Derby 10K couldn't recommend them enough. Thanks Running Imp for your continued support.

Fantastic job by Abbey when I ordered some t-shirts recently - she was friendly, efficient and very patient with all of my questions! Have dealt with this company a number of times and all staff have been excellent.

Abbey is fabulous!! We use Running Imp regularly as they are reliable, helpful and friendly. Abbey got in touch to ask if we wanted help with our inflatable gantry for our event, as we usually order from Running Imp. They really look after their customers and make the process so easy for us. They are all such lovely people and look after the gantry on the day for us, which helps to make our event run so smoothly.

Great customer service, thank you Abbey!

Abbey was nothing short of amazing in helping to get this over the line. We went back and forth over the design etc, but its fair to say she was always super helpful in making sure we got the best option.

We're now eagerly awaiting delivery and couldn't falter the process so far.

Thanks Abbey

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp for each player. Catia helps us each year with her absolutely professional service on advice, design, quoting and what I appreciate most is that Catia keeps me updated. She sends replies so quickly that it takes the stress out of the whole process. Thank you!

A very professional company. Senior Business Development Executive Catia was my contact. Excellent communications, fast response times, displayed a real understanding of what was wanted. Have used this company before and I will definitely use it again. Would definitely recommend.

From start to finish I have been impressed with Running Imp. Catia handled my initial order with patience and enthusiam and when I had a slight issue with one tiny part of what was delivered, Tanisha was quick to respond and resolved it quickly. Very impressed!

Great service from Abbey. She was quick to reply to emails and was super helpful with any questions I needed answering.

Thank you Taylor, very easy ordering process and everything arrived super quickly.

Excellent service. Awards arrived promptly and engraving all correct
Many thanks

Order delivered very quickly and spot on with accuracy

Fantastic Service from Taylor Tyson when I needed some engraved trophies on the same day! Taylor sourced an appropriate design, ensured the backroom team were briefed on the urgency, and ensured they were ready for collection within 5 hours! He then followed up with me to check all was well with the order. Couldn't fault it. Friendly and helpful throughout - Superb!! Thank you.

Great service as usual, hence my annual return when it comes to ordering medals and trophies for our School District Basketball League. Taylor Tyson was very quick to response to any communication, and being accommodating when it came to have everything completed by our deadline.

Once again, a five star service from Running Imp. Items were in stock, which meant that they were ordered and paid for, and left the warehouse all within hours, for next day delivery. Well done Running Imp, and especially Sinead for her usual efficiency.

Aisha Ward was extremely helpful. Her response time was great. Everything was settled in no time.