Truly horrible. I ordered a new hot water tank for our trailer, it took over 3 weeks for it to arrive. Because it took so long I had to get a tank from somewhere else. I emailed them to cancel... Toon meer
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Lees wat reviewers zeggen
You never know how good a company is until something doesn't go quite right and that's where this company exceled! We ordered a 9x18 Kuma mat but the wrong one was shipped. Within 4 hours of contact... Toon meer
We recently bought a East West 31 ‘ trailer. We wanted to purchase a King Mattress and protector and sheets. This was the only store that had the proper size. We contacted RV Parts Canada because of... Toon meer
I received the propane tank that I ordered, thank you. However, it has been shipped through Canada without any package of any sort. Result: The anti rust paint has been chipped and scrached in several... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Camperwinkel
- Kampeerwinkel
- Scheepvaartbenodigdheden winkel
- Camperdealer
- Caravanwinkel
- Vrachtwagenaccessoires
Geschreven door het bedrijf
RV Part Shop offers a wide selection of RV parts and accessories and outdoor lifestyle products for Canadian owners of RVs, motorhomes, travel trailers, fifth wheels, campers, camping trailers and folding trailers.
Contactgegevens
RR2, L4R 4K4, Midland ON , Canada
- 877-607-4446
- rvpartshop.ca
3,6
Gemiddeld
340 reviews
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Antwoord van RV Part Shop Canada
Hello Michel,
Thank you for the 5-star review! We are glad you are satisfied with your order. Hope we can help again.
Happy Camping!
Logistics and Inventory control did not…
Logistics and Inventory control did not match what was sold online.
After paying for product that was in local inventory with a delivery date of 3-5 days. Was not Notified of any delays or changes. I had to repeatedly contact supplier to track purchase.
Eventually product was shipped from USA on the slowest courier possible.
Negative note: Lost the sale of the boat because potential purchaser could not wait any longer to complete sea trial.
Positive note: product received in great shape.
12 mei 2023
Antwoord van RV Part Shop Canada
Hello Jeffrey,
We are sorry to hear you weren't satisfied with your shopping experience.
If you wish to speak to a customer service representative, please call us at (877)-607-4446.
Happy Camping!
The person at the parts counter was…
The person at the parts counter was very helpful. He explained to how to properly measure and order the right awning fabric. The fabric itself may not be as good as expected. The stitching where the fabric meets the trailer does not look like it has been sealed. Also the instructions that came with awning, stated to install screws (suppled) to hold the fabric centered on the roller. I install as instructed but the screw heads cut into the fabric cause a small tear on each end
18 mei 2023
Antwoord van RV Part Shop Canada
Hello Mike,
Thank you for the 5-star review! Glad you were satisfied with your experienced customer service team. We apologize for the condition of the fabric upon arrival. if you wish to speak to someone about this, don't hesitate to give us a call at 877-607-4446.
Happy Camping!
I have not received my order
I have not received my order. I had Purolator do a Trace. The order could not be located : "We are unable to locate or provide proof of delivery. I recommend that you advise the sender that Purolator has completed their investigation and to confirm next steps."
Please inform me of what RV Part Shop will do to resolve this issue. Thank you.
18 mei 2023
Antwoord van RV Part Shop Canada
Hello Ray,
We apologize for the delays in your order arriving. One of our customer service representatives would be happy to help, call 877-607-4446.
Happy Camping!
Antwoord van RV Part Shop Canada
Hello John,
Thank you for the 5-star review! Glad you were satisfied with your order and the work we do. Look forward to helping in the future.
Happy Camping!
Good shipping as ordered.
8 mei 2023
Antwoord van RV Part Shop Canada
Hello Gordon,
Thank you for the 5-star review! Glad you were satisfied with your order. Look forward to helping in the future.
Happy Camping!
Antwoord van RV Part Shop Canada
Hello Marc,
Thank you for the 5-star review! glad you are satisfied with the selection of products we are able to provide. Look forward to helping in the future.
Happy Camping!
Expectations were met
27 april 2023
Antwoord van RV Part Shop Canada
Hello Oscar,
Thank you for the 5-star review! Glad your expectations were met and you were satisfied with your shopping experience. Look forward to helping in the future.
Happy Camping!
Good product and easy to install
1 mei 2023
Antwoord van RV Part Shop Canada
Hello Richard,
Thank you for the 5-star review. Glad you were satisfied with your purchase and the process to put the products to use. Look forward to helping in the future.
Happy Camping!
Replacement water heater
Very helpful in finding me a replacement water heater for my trailer.Propane heater was not an option so an electric heater was suggested.It installed easily and works great.Would recommend dealing with them for all your trailer needs
20 april 2023
Antwoord van RV Part Shop Canada
Hello Ron,
Thank you for the 5-star review! Glad our customer service was helpful in finding the right water heater for you. Look forward to helping in the future.
Happy Camping!
Bon service et transport rapide
21 april 2023
Antwoord van RV Part Shop Canada
Bonjour Sylvain,
Merci pour l'avis 5 étoiles. Heureux que vous ayez été satisfait de votre commande. Au plaisir d'aider à nouveau à l'avenir.
Bon Camping !
We were able to add to the order and…
We were able to add to the order and receive all items within 2 days. Your service person was very helpful.
26 april 2023
Antwoord van RV Part Shop Canada
Hello John,
Thank you for the 5-star review! Glad our customer service was helpful to you. Look forward to helping in the future.
Happy Camping!
Got the part I needed in the time that…
Got the part I needed in the time that was specified at the order date
3 april 2023
Antwoord van RV Part Shop Canada
Hello Martin
Thank you for the 5-star review! Glad you were able to get the part that you needed when you needed it.
Happy Camping!
GREAT THANK YOU!
3 april 2023
Antwoord van RV Part Shop Canada
Hello Andrée,
Thank you for the 5-star review! Glad you are satisfied with your shopping experience. Come again!
Happy Camping!
Antwoord van RV Part Shop Canada
Hello Andrew,
Thank you for the 5-star review! Glad you were satisfied with your order. Hope we can help again soon!
Happy Camping!
Feels like some identity fraud front
Feels like some identity fraud front. Why do you need my date of birth to create an account. First website in 5 years I did not feel comfortable using my credit card on and used PayPal instead.
Took longer than estimated to ship the items and then it came from Quebec.
I did eventually receive my item and it was as described.
30 maart 2023
Antwoord van RV Part Shop Canada
Hello Stephan,
We are sorry to hear you weren't satisfied with your shopping experience.
If you wish to speak to a customer service representative, please call us at (877)-607-4446.
Happy Camping!
Talking to somebody on the phone…
Talking to somebody on the phone instead a machine to get order right.
23 maart 2023
Antwoord van RV Part Shop Canada
Glad we could be of help.
Richard was fantastic in ALL aspects of…
Richard was fantastic in ALL aspects of purchase. Through with the entire process. Got my parts at the time and price that I needed. Well done,Richard. Next part I need, I will not hesitate to call and order. Thank you again.
23 maart 2023
Antwoord van RV Part Shop Canada
Thank you for your kind words, looking forward to serving you again
Shipped without any protective packaging
I received the propane tank that I ordered, thank you. However, it has been shipped through Canada without any package of any sort. Result: The anti rust paint has been chipped and scrached in several locations during shipment. This is a serious issue for a tank that needs premium rust protection because it is intended to fit under a RV and will be exposed to weather...
2 maart 2023
Antwoord van RV Part Shop Canada
Sorry about that, the only way to box these tanks would be an expensive crating process which would make them more expensive. However, we should have at least put some protective wrapping on the tank to prevent scratches. We'll try to do better, thanks for pointing this out.
Awning package arrived damaged
Awning package arrived damaged. They offer complete replacement or partial one. Communications were quick and with a true desire to satisfy.
4 april 2022
Antwoord van RV Part Shop Canada
Sorry for the inconvenience, glad we could make it right.
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