Absolutely terrible!!!...i get medication that i havent requested...then i have to contact them to collect it..i can send email,get a reply to say ' all noted'...but they just send the wrong prescript... Toon meer
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Lees wat reviewers zeggen
I organise the delivery of medication for my brother who lives hundreds of miles away. After having a nightmare with another medication delivery company I tried RXLive. Thomas looked after setting... Toon meer
Bedrijf heeft geantwoord
I highly recommend Rx Live Pharmacy for their excellent service. Their communication is spot on—they keep you informed every step of the way, from order approval to dispatch and delivery dates. I al... Toon meer
Bedrijf heeft geantwoord
Never had a problem and if we did we would live chat or phone them, it would be sorted. We've been with them for years, I think nearly from start of them. They all friendly, polite and extremely polit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Goed
688 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Dodgy RX live pharmacy
My wife and I selected RX live as our nominated pharmacy as they do blister packs. if that's all I needed they would be great, but I have other health problems that require separate medications. I am on maximum insulin, short and long term. I require at least 12 pens of long acting insulin and 25 pens of short acting insulin. per delivery I would get one box of 5 novo rapid and one box of 3 Toujeo pens. Each time I would have to phone in to have this corrected only for the operative to say its a rare item to get hold of. I know this to be BS as I have been on this medication for years and my pharmacy never had problems getting it. Further to this problem my prescription clearly says I have 40mg of Nicorandil daily and I am sent one box of 60 X 10mg tablets and this must last me a month. 60/4 = 15 days worth of tablets. I am used of receiving 20mg tablets but took a second look at the box when I was having pain again. They also send stickers to show items missed and when the missing medication is in stock they don't follow up and send it so with RX live I constantly find myself running out of medication then I have to phone them to find out their next excuse. I have gone through my GP to switch back to my previous pharmacy. to me its questionable whether there is a pharmacist checking on the quality of prescriptions being dispenced.
2 mei 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for taking the time to share this detailed feedback. We’re very sorry to hear about your experience and the issues you’ve faced with your prescriptions.
We take concerns like this extremely seriously. We will arrange for the head pharmacist to review your case and give you a call directly to discuss everything you’ve raised and ensure this is properly addressed.
Thank you again for bringing this to our attention.
Kind regards,
RXLive Patient Support Team
Happy customer
I organise the delivery of medication for my brother who lives hundreds of miles away. After having a nightmare with another medication delivery company I tried RXLive. Thomas looked after setting up my account and was very patient when explained I was nervous about trusting another company and that I was worried about delivery times. The first delivery cut it fine as the pharmacist was concerned about one of the medications and had to double check with the doctor, but since then everything has gone smoothly. I had to email or phone the other company 3 or 4 times each month to make sure a delivery would come on time. His latest medication from RXLive arrived today without me even looking at the app or chasing it. What a relief!
When my brother received an accidental double dose of medication, I spoke to their pharmacist Mr Patel and he was very helpful too and sent me a lot of information that put my mind at rest.
1 mei 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for sharing your experience — it really means a lot to us.
We completely understand how stressful it can be arranging medication from a distance, especially after a difficult experience elsewhere, so it’s great to hear that Thomas was able to support you and help build that trust from the start. We’ll be sure to pass your kind words on to him.
We also appreciate your patience with that initial delivery, and we’re glad everything has been running smoothly since. Hearing that your brother’s medication now arrives reliably without you needing to chase is exactly what we aim for — it’s a real relief for everyone involved.
I’m also pleased to hear that Mr Patel was able to reassure you and provide helpful guidance when you needed it. Situations like that can be worrying, and it’s important you feel supported and informed.
If you ever need anything at all, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
RXLive Patient Support Team
Fabulous
Never had a problem and if we did we would live chat or phone them, it would be sorted. We've been with them for years, I think nearly from start of them. They all friendly, polite and extremely polite, I think im bias though as they are based near to where I was born, ha ha.
30 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for being with us for so many years—it really means a lot! We’re delighted to hear you’ve had such a positive experience and that our team has been able to help whenever needed. And we’ll happily take that local connection as a bonus 😊 Thanks again for your continued support!
Kind regards,
RXLive Patient Support Team
Excellent service and great account…
Excellent service and great account manager ( Thomas) who always responds quickly to my enquiries. A professional business in my opinion.
I recommend RX Live.
30 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your fantastic feedback! We’re really pleased to hear you’re happy with the service and that Thomas has been so responsive and helpful—he’ll be glad to hear your kind words. We truly appreciate your recommendation and support!
Kind regards,
RXLive Patient Support Team
I highly recommend Rx Live Pharmacy for…
I highly recommend Rx Live Pharmacy for their excellent service. Their communication is spot on—they keep you informed every step of the way, from order approval to dispatch and delivery dates. I always receive all the relevant emails, which makes the whole process clear and reassuring.
One small area for improvement would be the quality of the packaging. This could possibly be due to handling during delivery (for example, by Royal Mail), but sturdier boxes would help ensure everything arrives in perfect condition.
Overall, a reliable and professional service—thank you!
27 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your thoughtful review and for recommending RXLive Pharmacy.
We’re very pleased to hear that you’ve had a positive experience with our service, particularly with our communication throughout the ordering and delivery process. Keeping our patients informed at every stage is something we place great importance on, so it’s reassuring to know this has been helpful for you.
We also appreciate your feedback regarding the packaging. Your comments are noted, and we will review this internally, as well as with our delivery partners where appropriate, to see how we can improve and ensure items arrive in the best possible condition.
Thank you again for your support and for taking the time to share your experience with us.
Kind regards,
RXLive Patient Support Team
one of the best pharmacy i think
one of the best pharmacy i think, received my medications on time spot on with the packaging specially
highly recommended
22 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your kind review.
We’re really pleased to hear that you received your medication on time and that you were happy with the packaging. Ensuring medications are delivered safely and reliably is very important to us.
We truly appreciate your recommendation and your support.
Kind regards,
RXLive Patient Support Team
Excellent Service Always
RX Live have always offered me Excellent service and the "urgent" button to click IF your Prescription is Urgent really does work.
I had an urgent Prescription on Tues, all local chemists out of stock, so I webchatted RX Live they were lovely & actioned it for me & my Post Lady was knocking on my door the next morning (Wed) with my medicines 😊 I highly recommend RX Live as with my regular repeat prescriptions they can put through your Letterbox or secure Parcel box, it is a tracked delivery. Unlike local chemists who are not allowed to leave it with a neighbour or put through a letterbox or Parcel Box. I've been with RX Live over a year now & they are Excellent in every way.
28 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you very much for your kind review.
We’re really pleased to hear that our urgent service was able to support you when your medication was needed quickly, especially when local pharmacies were out of stock. It’s great to know that the process—from webchat to delivery—worked smoothly and that your medication reached you promptly.
We’re also glad that our delivery options, including secure and tracked services, have been convenient for your regular prescriptions. Providing a reliable and flexible service is something we continually strive for.
Thank you again for your recommendation and for trusting RXLive with your care over the past year. We look forward to continuing to support you.
Kind regards,
RXLive Patient Support Team
The Pharmacy of Pharmacies
Hi there, I believe i submitted a review in 2024 but i just wanted to update after nearly 2 more years with this Pharmacy. The truth is, I can not find a fault, and with the best intentions, nobody is perfect. However with something as important as medication near perfect is needed, especially where pain is concerned and this is where RXLive come in because they are "PERFECT". I have dealt with many pharmacies over the years and many are caring but maybe just can not cope with demand and many are just unprofessional. With RXLive you get caring AND professionalism. As I said on a previous occasion the delivery is fantastic and once the medication is approved there is no waiting for days and weeks. If the medication is particularly urgent they now have a link in the email that says dispatch "now" and usually it is delivered the next day or 2 at the latest. If I have a query there is a fantastic gentleman called Thomas who usually answers straight away and does his best to accommodate once again with care and professionalism. Any way the plain truth is that i highly recommend RXLive and i would not think about going anywhere else cheers Lesley.
24 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Dear Lesley,
Thank you so much for taking the time to share your updated review with us.
It truly means a great deal to hear about your experience over the past couple of years. We understand how important it is to have a reliable and responsive pharmacy service, particularly when it comes to managing pain and ongoing treatment, so your feedback is incredibly valuable to our whole team.
I will be sure to pass on your kind words to Thomas as well — he will be very pleased to know his support has made such a positive difference.
We are especially glad that our delivery service and the “dispatch now” option have been helpful for you when medication is needed urgently. Providing both care and professionalism is something we continually strive for, so it’s reassuring to know this has been reflected in your experience.
Thank you again for your recommendation and for placing your trust in RXLive. We look forward to continuing to support you.
Kind regards,
RXLive Patient Support Team
Absolutely terrible!!!...i get…
Absolutely terrible!!!...i get medication that i havent requested...then i have to contact them to collect it..i can send email,get a reply to say ' all noted'...but they just send the wrong prescription anyway...have now changed to a different pharmacy delivery servide,as Exlive are so unreliable,and they are causing me much worry.
28 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
Thank you for your review, we believe this review may be intended for a different business. We are not Exlive (or “Elive”) and do not provide that pharmacy service.
We’re sorry to hear about your experience and hope you’re able to resolve it with the correct provider.
Kind regards,
RXLive Patient Support Team
Simply amazing services
Simply amazing services, the best part is the communication , they never disappointed with my meds delivery, FOR one of the order they did not have something in stock but they made sure they informed me about that and get it arranged for me ASAP,, WHOLE experience i just great
THANK YOU RX LIVE
15 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words! We're really glad to hear you had such a great experience with us. Communication is something we truly value, so it means a lot that you noticed that.
We always aim to keep our customers informed and ensure everything is sorted as quickly as possible—even when something isn’t in stock. Your support means a lot to us, and we look forward to continuing to serve you! 😊
Kind regards,
RXLive Patient Support Team
One of the best online pharmacy in UK
One of the best online pharmacy in UK. Since I joined this pharmacy I don't need to take stress about me medications
Highly recommended 👌 👍
2 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words! We’re really glad to hear that your experience has been stress-free and that we’ve been able to support your medication needs. Your recommendation means a lot to us 😊🙏
Kind regards,
RXLive Patient Support Team
Absolutely appalling service from these…
Absolutely appalling service from these so-called "professionals" asked for the code for urgent medication that ive been waiting for to collect from the local pharmacy, told me they would ban my account if i wouldnt let them send it, tried to explain i needed it urgently, in the end i said fine close it, they havent sent the medication back for me to collect.i will be reporting them.
Edit..shame I can’t upload the audio..actually I’ll put it on YouTube
rxlive.co.uk has flagged your review for containing defamatory content.
Email I received
Good morning, Mr xxxxxx
Let me handle this and speak to the team who you spoke with I personally deal with your account and of course going forward I will unblock your account, but if you don't mind re considering your review, you spoke with (REDACTED). I will speak to the team about this.
I will also re instate your account if you want anything sent back to the spine as we are strict on it, do you mind just in app live chatting us and ask for the head pharmacist I will accommodate when you need things sent locally?
Lets make a Menze and sort this out.
Kind regards,
Head Pharmacist
"Despite your later abusive and inappropriate language towards our team, our staff remained professional throughout and continued to deal with the matter correctly."
The recorded audio proves otherwise
Hi Steven,
Thanks for reviewing RXLive Pharmacy.
Unfortunately, they believe that your review includes content which goes against Trustpilot's guidelines.
Please have a look and see if you agree within 3
days.
"We also note that you have changed multiple previous 5-star reviews to 1-star reviews"
just the one
15 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We take patient safety and urgent medication requests extremely seriously. Your review is inaccurate and does not reflect the facts of this case.
Our records clearly show that you placed the order directly with us and that it was processed promptly and in accordance with standard procedures. Despite your subsequent use of abusive and inappropriate language toward our team, our staff remained professional at all times and continued to handle the matter correctly.
Your claim that the medication was not returned is incorrect. Our system confirms that the prescription was successfully returned to the Spine at 09:22 on 15 April 2026, with the following audit trail:
Prescription upload successful — 14-Apr-2026 16:32:43
Nominated Release Request successful — 14-Apr-2026 16:32:46
Dispense proposal return successful — 15-Apr-2026 09:22:51
Release Request successful — 15-Apr-2026 09:29:11
We also hold a complete record of the order and all associated communications, including:
Order received — 11 April 2026 (19:23)
Order sent to GP #678024 — 13 April 2026 (07:44)
RxLive repeat prescription request — 13 April 2026 (07:44)
Messages sent — 13 April 2026 (08:27) and 14 April 2026 (08:40)
We firmly reject any suggestion of wrongdoing. The prescription was handled correctly, and the allegations made against our team are unfounded.
We also note that you have changed multiple previous 5-star reviews to 1-star reviews and have continued to send inappropriate messages, including mocking and harassing communication toward our staff. This behaviour is unacceptable.
As a result, we have removed you from our service. We ask that you cease further contact with our team. If you wish to continue receiving care elsewhere, please ensure your nominated pharmacy is updated accordingly.
We are fully prepared to provide the complete audit trail should this matter be formally reviewed.
Kind regards,
RXLive Patient Support Team
Pharmacy take weeks to sort…
Pharmacy take weeks to sort prescription tried to refuse my prescription because I left a bad review then got my review taken down wouldn’t use these again even if it was the last option
24 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We’re sorry to hear about your experience and have flagged your review internally for further investigation.
We have recently received a number of one-star reviews from individuals who we have been unable to verify as patients. In some cases, when we request further information, we do not receive sufficient details to confirm a genuine interaction with our service.
Update: No supporting information has been provided. If you are a competitor or a former employee, posting reviews intended to defame a service is both misleading and unethical. You're not a patient of ours, you are clearly not responding with your name or order number and keep leaving reviews on different names? your last review was liam smith now it is Jo smith?
We can see this is clearly a new account made and you have just reviewed us without any information provided or even a patient of ours.
To help us investigate your concerns properly, we would appreciate it if you could provide additional information, such as your order number and more details about the issues you experienced with delivery and customer service.
We take all feedback seriously and would welcome the opportunity to look into this and resolve any concerns for you.
Kind regards,
RXLive Patient Support Team
Bank holidays …
Most days quite good and respond to my messages fairly quick. However after bank holidays it is dispatched much later than the due date even though I mark urgent which can be worrying
13 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thanks for your feedback—we really appreciate you taking the time to share your experience.
You’re absolutely right that bank holidays can sometimes cause delays, and we understand how worrying that can be, especially when an order is marked as urgent. While we do our best to stay on top of all requests, higher volumes around these periods can unfortunately impact dispatch times.
That said, we’re glad to hear that outside of these times you’ve had a positive experience with our response speed. We’re continuously working to improve our service and minimise delays, particularly around busy periods like bank holidays.
If you ever have an urgent request, please don’t hesitate to reach out directly so we can prioritise it as much as possible.
Kind regards,
RXLive Patient Support Team
I have been with this online pharmacy…
I have been with this online pharmacy for the past 6 months and they have been absolutely amazing throughout. Their service is always reliable, efficient, and consistently on point. Communication is excellent — they are quick to respond and always keep me updated, which makes the whole process stress-free.
What really stands out is their fast and dependable service, especially the option for next-day delivery when something is needed urgently. It’s reassuring to know I can rely on them when it matters most.
Overall, I couldn’t recommend them enough. A truly outstanding pharmacy with great service and customer care.”
8 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for trusting us over the past 6 months — it truly means a lot to our team.
We’re really glad to hear that you’ve found our service reliable, efficient, and stress-free. Providing clear communication and dependable next-day delivery when it matters most is something we always strive for, so it’s great to know that’s made a difference for you.
Your support and recommendation genuinely motivate us to keep delivering the highest level of care and service. If you ever need anything at all, we’re always here to help.
Thanks again for being a valued patient💙
Kind regards,
RXLive Patient Support Team
Rxlive pharmacy are fantastic service…
Rxlive pharmacy are fantastic service they work extremely hard. Iv'e been using this service a while now and iv'e had no issues at all. I recently lost my mum to cancer and this service was amazing at getting urgent medication out promptly taking a lot of the stress away. Thankyou Rxlive pharmacy i really appreciate you x
13 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words — it truly means a lot to us. We’re deeply sorry for your loss, and we’re grateful we could support you during such a difficult time.
Our team always aims to provide reliable and prompt care, so hearing that we could ease some of the stress for you is incredibly meaningful. Thank you for trusting Rxlive Pharmacy — we’re always here if you need us 💙
Kind regards
RXLive Patient Support Team
Speedy and helpful on their part
I have only been with this pharmacy since December and have now added my husband. We have both received our medication on time other than this time, It wasn't the fault of RX , it was my GP surgery who took 3 weeks to send the script to RX and I was left with no medication for a few days . It took RX chasing the surgery and also myself but as soon as it was finally sent over RX acted on it and I received my medication the following day. I can thoroughly recommend this company.
8 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for taking the time to share your experience.
We’re really sorry to hear about the delay caused by the GP surgery and understand how frustrating it must have been to be without your medication. We always do our best to chase prescriptions where we can, so we’re glad we were able to step in and get things resolved as quickly as possible once it came through.
It means a lot to hear that you’d recommend us, and we truly appreciate your support. If you ever need anything, please don’t hesitate to reach out—we’re always here to help
Kind regards,
RXLive Patient Support Team
Worse online pharmacy there is take…
Worse online pharmacy there is take weeks to deliver your medication even tho it says days the customer service is terrible and get spoken to like a child and snarkey comments stay well clear
8 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We’re sorry to hear about your experience and have flagged your review internally for further investigation.
We have recently received a number of one-star reviews from individuals who we have been unable to verify as patients. In some cases, when we request further information, we do not receive sufficient details to confirm a genuine interaction with our service.
Update: No supporting information has been provided. If you are a competitor or a former employee, posting reviews intended to defame a service is both misleading and unethical.
We can see this is clearly a new account made and you have just reviewed us without any information provided or even a patient of ours.
To help us investigate your concerns properly, we would appreciate it if you could provide additional information, such as your order number and more details about the issues you experienced with delivery and customer service.
We take all feedback seriously and would welcome the opportunity to look into this and resolve any concerns for you.
Kind regards,
RXLive Patient Support Team
Dreadful company that repeatedly puts…
Following your response to my review I confirm I checked my emails. The last one I received from you was the 16th March. What you have responded with is a pack of lies.
Fortunately I have copied in my gp practise to some of the occasions where I was badly let down. You should know it was their suggestion that I should reconsider using your company. This pack of lies from you has made up my mind and I will seek a reliable company that does not endanger their patients. Others should look elsewhere before their safety is endangered.
Dreadful company that repeatedly puts patients at risk with post approval late processing and delivery.
Prescription gp approved 26th March. Not had a single email or response to my chase up emails to date. Dangerous company. Look elsewhere.
7 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
Thank you for your message, and please accept our apologies for the delayed response. We were closed for four days due to the recent bank holiday.
After reviewing your account, we would like to clarify the following:
A clarification email was sent on 2nd April 2026 at 21:34 (GMT), to which we did not receive a response.
Tracking details were provided on 3rd April 2026 at 11:34 (GMT), again with no response.
A further tracking email was sent on 7th April 2026 at 21:34 (GMT) confirming delivery, with no response received.
Our records clearly show that our team contacted you on three separate occasions. These communications were sent both prior to and during the bank holiday period. While we understand your concerns, please note that we are unable to control closures during bank holidays.
We would also like to clarify an important point regarding your prescription. The prescription in question was approved and sent to us on 30th March 2026, not on 16th March. The earlier date refers only to a reminder notification for you to place an order if required. As per standard procedure, it is the patient’s responsibility to request medication via the app or NHS app following such reminders.
Your order was processed and dispatched accordingly, and tracking information confirms that it has been delivered.
We have also cc’d your GP into this correspondence for full transparency.
Additionally, we would like to reassure you that we have been operating for over ten years and remain fully committed to providing a reliable and safe service. It does not benefit us to provide inaccurate information, and we have retained records of all communications sent. If needed, we are happy to provide copies of these emails.
We kindly ask that you review your inbox, including your spam or junk folders, for our previous correspondence. If you are still unable to locate these emails, please let us know and we will gladly resend them.
For future orders, we recommend placing requests at least 7 days in advance, particularly around holiday periods, to help avoid any potential delays. If it is urgent in between you have a dipsatch now button which you're aware of as you pressed this before on the 3rd of March 2026 and you got this ordered delivered for free the next day on the 4th of March 2026.
If you have any further questions, please don’t hesitate to get in touch.
Kind regards,
RXLive Patient Support Team
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