These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Toon meer
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Lees wat reviewers zeggen
Constantly missing items from delivery. Have been so bad that a once full medication order is so out off sync that it has to be sent in two orders. One off prescriptions not being delivered in 24 to... Toon meer
Bedrijf heeft geantwoord
I am so pleased with RX live - I tried 8 pharmacies in South Devon to dispense blister pack meds for elderly father, as mum was struggling to work out his meds even with a dossette box. Once set... Toon meer
Bedrijf heeft geantwoord
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
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Great experience from start to finish
Great experience from start to finish. The prices were fair, delivery was quick, and I’ll definitely order again.

Antwoord van RXLive Pharmacy

Antwoord van RXLive Pharmacy
Not good customer service
Another company promising medication sent to your door in blister Packs, but failing on delivery of the services promised.
I signed up for RXLive because of problems with terrible service provided by Pill Time and Pharmacy2U.
I’m on 10 different medications to treat type 2 diabetes, high blood pressure and a heart problem, with multiple drugs for one condition, one specific drug I need to take 3 a day so when signing up for this service from RXLive, I thought it would be obvious that I’m signing up for blister packs, (why would I want 10 boxes to open every morning/evening)?… that would make no sense to anyone with ANY common sense.
The first order I placed arrived with no problem, fantastic I thought, at last a company that delivers the services promised and what I signed up for… a month later they sent me an email saying a repeat order of my drugs were on the way…. An order I hadn’t placed so I cancelled that order.
I then ordered a heart drug as I was running low. But after a few weeks I chased them up after non delivery despite selecting 24hr delivery as the presented option. I was then told the drug was out of stock and I should have received an email confirming they were waiting on a re-stock… no emails were received and after another week waiting for my order I contacted them again, I was promised the drugs would be posted and delivered next business day, they weren’t, but did arrive 48 hours later.
On the 24th May I ordered my months supply of 10 drugs on a 24hr delivery, but they turned up on the 3rd June some 10 days later.
When the months supply arrived, the box was opened, nothing was missing but it was a poor quality box and poorly packed with the drugs just thrown in the box.
None of these drugs were blister packed as per the service I signed up for so I called their phone number (which you have to google as it’s not obvious to find on the website.
I’m told that the service id signed up for was not the blister packed service and no record of this selection had been made, so clearly as the customer I’m in the wrong and it’s my fault (sigh)
I’ve been promised my drugs will be collected tomorrow (4th June) and my replacement blister packed order will be delivered on Tuesday of next week, I’ll do another review (negative) if it’s not, or a positive review if it is…
Customer service is full of excuses and Teflon shouldered people so I’ll see if they can get something right but I’m not holding my breath.

Antwoord van RXLive Pharmacy
Do NOT order with company (RXLive…
Do NOT order with company (RXLive pharmacy)
1st order was screwed up with only half of my Ensure drinks turning up (all of the wrong flavour) and I've NEVER had the missing Ensure drinks replaced ?????
2nd order also messed up ????
3rd order of what should have been Raspberry flavour Ensure drinks turned up again INCORRECTLY with the flavour of BANANA (I hate BANANA!?) and only had 10 drinks when it should have been MORE????
NEVER HAVE I EVER COME ACROSS A COMPANY SO INCOMPETENT AND MY QUESTION IS THAT IVE READ WITH OTHERS HAVING THE SAME ISSUE WITH OTHER MEDICATION AND BEING SENT WITHOUT EVEN ASKING THEM BEFOREHAND !!!!!!!???????
TIME TO HAVE A CHAT WITH MY GP AND TO GET THIS COMPANY REMOVED !!!
ANGRY, DISAPPOINTED AND SERIOUSLY STRESSED - NOTHING BUT INCOMPETENT

Antwoord van RXLive Pharmacy
Sorry to RXLive
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of their control. I have been with RX for 7 years and had no problems . But over the last few years there service was dropping leading to me finally posting my earlier review. Having spoken to RX, I would like to apologise to them. On the other hand I will be contacting my Doctors Practise Maassarani and Partners will be receiving an official complaint regarding mismanagement of my medication and preventing me from seeing the Doctor of my choice over many occasions this past and present year. Once again I apologise to you RXLive, together we will get thing sorted out .

Antwoord van RXLive Pharmacy
Awful service. Incompetent customer support.
Signing up for the service was incredibly frustrating. It assumed falsely that I didn't pay for prescriptions even though I am under 60. Getting this corrected was difficult, then they failed to send a payment link, asking again if I had to pay. Then I was overcharged for two items when it is in fact two packs of tablets in one prescription. Then I was charged again for no reason. When I complained I received an email saying "I do apologise on our records you was charged this: £19.80" which is pretty poor English. After a description of the timeline I was asked "so what was the problem with your delivery?". I didn't complain about the delivery! This comes across as defensive and argumentative. You need to refund £19.80 immediately. This is appalling service and I expect a proper apology.
Edit: Now a follow up email, asking me to prove I paid £19.90 which is an amount I didn't complain about. Then a follow up saying it had already been refunded last Friday. Absolute gibberish. I want this to be escalated as a complaint.
Edit:
I received an apologetic email from RXLive and missed a call from them. It took until today (23/05/26) for a refund of the double prescription charge to appear back in my account. I trust they will perform better in the future.

Antwoord van RXLive Pharmacy
RXLive Consistently Deliver on Time
RXLive always keep me informed at every stage and consistently deliver on the date provided. I can recommend them with no hesitation.

Antwoord van RXLive Pharmacy
Very poor considering medication is so…
Very poor considering medication is so important I feel this company is not bothered
Meds aren’t delivered on time and when delivered items can be missing and full quantities not sent
I am having to message all the time it’s taken so much of my time and its been a massive worry to see if meds will arrive

Antwoord van RXLive Pharmacy
Excellent customer service & superfast next day delivery - hassle free
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all no hassle super fast next day delivery when they receive the prescription authorised. If you are unsure or 50/50 wether to change your pharmacy then don’t look any further. I changed pharmacy because of the stupid long queues or the 5min useless conversation before you get your meds. Just use them and thank me later

Antwoord van RXLive Pharmacy
I honestly can’t recommend the team at…
I honestly can’t recommend the team at RX Live highly enough. They are always so very kind and helpful. It gives me such peace of mind knowing that they do everything they possibly can to make sure that my (and I’m sure everyone’s) needs are met. They are to be applauded.

Antwoord van RXLive Pharmacy
RX Live are simply the best
I've been using RX Live to fulfil my regular pharmacy needs for about six months. I have complex health issues, so my repeat prescription list is a lengthy one. RX Live are head and shoulders above other pharmacies I have tried. My medicines arrive on time, every month. They handle changes of address in a flash. Above all, they are responsive. They reply to emails within hours, streamline processes, and make everything simple. Best of all, you get to deal with real people in real time. RX Live are simply the best.

Antwoord van RXLive Pharmacy
5 star service
I find it easy to contact them. Their telephone number is always available so even if you are not in to computers and 'chatting' online, you are able to call them, which is what I prefer. I have my medication in weekly blisters packs. Rxlive are always up to date with my medication, all I need to do is press the dispatch and its sent.
I have always found them to be pleasant and helpful when talking on the phone to them.

Antwoord van RXLive Pharmacy
seems like a good and efficient company
i have just signed up to recieve my medication from this company and they seem to be a good choice for me a lot better than my other company who i used to have who started out ok but then went downhill fast this company seems ok and settled a little problem i had quickly and efficiently so i think i will stay with them to recieve my medication from now on

Antwoord van RXLive Pharmacy
The service by email and call back is Excellent
The service by email and call back is Excellent and nothing is to much trouble,Thomas and Danesh have been managing my account for my Mother and have been First Class,Well Done Team Best Vince L

Antwoord van RXLive Pharmacy
Understanding and caring, very professional
We have over the past few months had an issue with getting my father in law’s dementia medication delivered on time but yesterday when I spoke with one of the representatives from RX live he was so helpful and understanding. The representative listened to the issue and immediately send out the order for the medication and assured me that it would be sent out a week earlier in future so it arrives in time before the previous months runs out.
Very understanding and caring Thankyou

Antwoord van RXLive Pharmacy
Dodgy RX live pharmacy
My wife and I selected RX live as our nominated pharmacy as they do blister packs. if that's all I needed they would be great, but I have other health problems that require separate medications. I am on maximum insulin, short and long term. I require at least 12 pens of long acting insulin and 25 pens of short acting insulin. per delivery I would get one box of 5 novo rapid and one box of 3 Toujeo pens. Each time I would have to phone in to have this corrected only for the operative to say its a rare item to get hold of. I know this to be BS as I have been on this medication for years and my pharmacy never had problems getting it. Further to this problem my prescription clearly says I have 40mg of Nicorandil daily and I am sent one box of 60 X 10mg tablets and this must last me a month. 60/4 = 15 days worth of tablets. I am used of receiving 20mg tablets but took a second look at the box when I was having pain again. They also send stickers to show items missed and when the missing medication is in stock they don't follow up and send it so with RX live I constantly find myself running out of medication then I have to phone them to find out their next excuse. I have gone through my GP to switch back to my previous pharmacy. to me its questionable whether there is a pharmacist checking on the quality of prescriptions being dispenced.

Antwoord van RXLive Pharmacy
Happy customer
I organise the delivery of medication for my brother who lives hundreds of miles away. After having a nightmare with another medication delivery company I tried RXLive. Thomas looked after setting up my account and was very patient when explained I was nervous about trusting another company and that I was worried about delivery times. The first delivery cut it fine as the pharmacist was concerned about one of the medications and had to double check with the doctor, but since then everything has gone smoothly. I had to email or phone the other company 3 or 4 times each month to make sure a delivery would come on time. His latest medication from RXLive arrived today without me even looking at the app or chasing it. What a relief!
When my brother received an accidental double dose of medication, I spoke to their pharmacist Mr Patel and he was very helpful too and sent me a lot of information that put my mind at rest.

Antwoord van RXLive Pharmacy
Fabulous
Never had a problem and if we did we would live chat or phone them, it would be sorted. We've been with them for years, I think nearly from start of them. They all friendly, polite and extremely polite, I think im bias though as they are based near to where I was born, ha ha.

Antwoord van RXLive Pharmacy
Excellent service and great account…
Excellent service and great account manager ( Thomas) who always responds quickly to my enquiries. A professional business in my opinion.
I recommend RX Live.

Antwoord van RXLive Pharmacy
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