Sachelle Collective Reviews 

High quality and fairly priced jewellery, I really like the pieces I got! Definitely recommend.

It's been a few weeks since I've placed my order and still no information on where the items are. Tried to reach out to Sachelle via email and no one's responded.

Delivery took forever and package was smashed during the process.

My 4th time buying a gift from sachelle - the 4th being my mums friend in india raving about the earrings i had gifted my mom, and ending up ordering some for herself. Nuff said right?

Fast delivery and everything was packaged beautifully. I love all the designs and I'm obsessed with the jewelry!

Fast delivery, impeccable packaging with a personalised hand-written thank you card. Most importantly, the jewelries are gorgeous! Will definitely order again.

The customer service was excellent, super responsive and helpful :)

Love the pieces and delivery came fast

Flawless experience, loved it

Casey was incredibly accommodating when they didn't have the item in stock. She kindly offered me the option to either receive a refund or patiently wait for the restock. Their flexibility and consideration made the experience hassle-free.

Beautiful jewelry and excellent customer service.

Great pieces with classics and subtleness for every occasion!

The team at sachelle is very friendly and fast paced.

I’ve ordered a few jewelry pieces from Sachelle Collective and I love them! Their designs are unique, the quality is excellent especially at this price point, and their beautiful packaging makes for a luxurious unboxing experience. I would definitely order more from them in the future!

Took them 4 days to ship the item, I asked for express shipping, they sent via USPS which is slow. Still got charged for the express shipping. Had to ask them what was happening with my order after 4 days, it's only then that they shipped the item and sent me the tracking number. Not impressed.

Brand new necklace opened it up to look at it and a stone was ALREADY MISSING!

The first product came with an imperfection. The customer service team was very responsive and helpful. They were willing to send a replacement without any hesitation. This was during the holiday season so they were very busy. It took me a couple of times to reach out for a follow-up update (item dispatch/confirmation etc) and it took about 3 weeks to receive a confirmation email. The entire exchange process took 1.5 months until the item finally arrived. I was quite excited to receive the item, but unfortunately, the replacement item that they sent also has a defect in it. Half of the engraved writing was faded and I could barely see it. Since the whole exchange process took so long, I felt discouraged to reach out again. Despite the delayed process, I appreciate the ownership the customer team took. However, I would suggest checking the products before sending them out. I want to love the brand since it is a small business and their pieces are so beautiful on the website, but after this experience, I don't know if I would purchase again as the price point is quite expensive for the quality of the product.

I tried to order stones on the pendant but was unsuccessful - the gift was for my sister for her 60th birthday and she wanted the stones. I found the order site not very easy to drive through.