Voogmechic Reviews 192

The item never arrived - I have been chasing the company for weeks and all they’re willing to do is provide me discount codes or reship ‘at some point when they get to it ’ which is obscene - avoid - they’re quick to charge but rubbish at addressing issues of items not arriving

Great customer service. I was accidentally sent the wrong ring (mistakes happen!) and the customer service team was quick to respond and fix the error and send me the correct ring. Great quality ring too! Very beautiful.

I purchased a beautiful set of earing's which I love. The clasp on one earing was defective so I contacted customer service. They asked me to take a picture so they could instruct me further. When I did they immediately told me a new pair will be sent out. A day later I got an email saying they are on their way. This is fabulous customer service & their product is superb.

This company is the BEST in every way. They not only make the best jewelry that looks exactly as they advertised but also have the best customer service. I have bulgur SEVERAL pieces including some that I asked to be custom made and I couldn’t be happier! I recommend them
To everyone. Sometimes the delivery is a bit slow because they custom
Make it specially if you order it made with gold, but it’s worth it and they ALWAYS DELIVER what they offer.

DO NOT BUY FROM ITS A SCAM. Returned item as it looked different from website, they were communicating about refund but never happened, then just completely dropped off the face of the earth. Been months now. DO NOT BUY

Formal Complaint & Request for Immediate Resolution

Dear Sir/Madam,

I am writing to formally raise a complaint regarding my recent order.

Despite multiple attempts to contact you, I received no meaningful response until I was forced to raise a dispute. At that point, I was contacted — not with a resolution — but with a request to cancel the dispute, which is not acceptable.

For clarity, it has now been 20 days since placing the order, with delivery now suggested to take up to 42 days, which was not clearly communicated at the time of purchase.

To date, only one item has been received, and I have not been provided with any clear or consistent explanation regarding the remaining items. The tracking information supplied has been unreliable and does not accurately reflect the status of the shipment.

I have cancelled the outstanding items and expect this matter to be resolved in line with my statutory rights under the Consumer Rights Act 2015, particularly in relation to goods not received within a reasonable timeframe.

Given the lack of communication and failure to deliver the full order, I am requesting an immediate resolution and refund for the outstanding items.

If this matter is not resolved within 48 hours, I will escalate the dispute to a formal chargeback and submit a detailed report, including all correspondence, to the relevant consumer protection and payment authorities.

I trust this will not be necessary and look forward to your prompt response. FedEx arrived at 13.10 on the 15/04 with order which I refused. I took picture of him and he simply said the parcel will be returned to sender. Lets see if all the harassment emails stop and my is refunded. I have forwarded the info and picture to company ...so lets see if they refund the money.

I love this company. They have great products at reasonable prices.

I love my necklace!! Everyone thinks it’s real! Everyone asks me how much and where I got it but I try to keep it to myself

I have gotten two pieces from voogmechic now and I am in love with both
They are exactly what I wanted and the customer service I have received has been so helpful and efficient
I needed a change of size no problem
Any questions before ordering answered so quick
Even deliver I thought would take a long time was just standard
10/10 highly recommend
I will definitely be getting more pieces in the future myself

Not a company I would recommend you purchase from. Difficult experience.

I have bought at least 12 rings from Voogmechic for myself and for close friends. The rings are durable, waterproof but most of all look like real diamonds. I always get compliments on the sparkle and the craftmanship. I have been purchasing from Voogmechic for 2 years and I recommend them to everyone. Competitive pricing, amazing discounts, excellent quality, communication and postage speed. Voogmechic has really changed how I view investing thousands and thousands of dollars on diamonds and even lab grown diamonds when I can have the same thing for little over $100 when there is a discount.

Your jewelry is beautiful and well made. I love my earrings comfortable light weight. Wear them all the time. I also bought a ring as well and 2 other earings. One for a gift. A necklace as well. Will definitely buying something else.

I ordered some diamond earrings and they are beautiful! They sparkle like nothing else! One very happy customer and will most certainly order again. The quality of the items are 100%, can’t fault them for anything! Love!

L'azienda è molto seria. I prodotti venduti belli e rispondenti alle descrizioni. Hanno prontamente rimborsato le spese di sdoganamento. Il loro servizio di assistenza clienti si è dimostrato molto presente ed efficiente

I love this company, I received my ring and it is beautiful. I had no issues and shipping was fast. The quality of the ring is top notch, I will order again soon!

The quality of the multiple pair of earrings I've bought is superb! I've never been disappointed!
I will continue to purchase from them with the knowledge that they continue to look after me, the customer, long after the sale.
My very first online review EVER!

Terrible !!! Scam website!! Do not order. I placed order for a gift almost 1k. It said 2 weeks delivery. It’s been over 8. I still never received I’ve emailed. Still no credit. BEWARE

Valuable jewelry, delicate and sparkling. Love it. Great company.

Placed Order 4900229285 on January 17th for the Nadine Square Wrap Moissanite Hoop Earrings for vacation. The estimated shipping on the order was 12-20 days. The earrings arrived within the estimated timeframe.

I was so excited to wear my new earrings. I went out to breakfast on 2/6 and lost 1 earring within 2 hrs of wearing them. Luckily, the restaurant found the earring in the chair cushions, so I immediately reached out Voogmechic customer service 2/9 regarding the earring’s loose clasp. I was informed that silver is a soft material, and it was not a quality issue. I was shocked by the response considering I other silver pieces with years of durability.

On 2/10, Voogemechic sent me instructions to fix the clasp myself.

On 2/12, I made a second request for a refund, and tha’ts when customer service stopped responding.

UPDATE: on 2/27/26, Voogemechic, contacted me and offered to replace the earrings. I received the new earrings on 3/12/26. The earrings are beautiful and the clasps are secure. I am quite satisfied with the outcome.

Customer Support was terrific, they kept me informed each time I had a query. I’ve received my order and absolutely love it. I only wish that the maisonette stones were larger on the earrings and ring that I ordered. Nonetheless it’s beautiful