Ordered some peanut squeaky toys suppose to be indestructible when they arrived they were tiny compared to what was advertised they certainly didn't bounce like advertised and our dog destroyed one of... Toon meer
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Good price on tracker. Battery lasts easy a whole day. Had 2 issues with device not connecting to internet, one when new, one 6 months later, call to customer service fixed both times within an hou... Toon meer
Bedrijf heeft geantwoord
Excellent customer service, fast delivery, reasonable up front cost & monthly fee. Lightweight & not bulky- perfect for my tiny chi x dog😊 Attached to her harness & she doesn’t even notice it.... Toon meer
Bedrijf heeft geantwoord
I purchased this tracker at the end of October 22, Set it up as per the instructions. It will track my dog but it will not show my actual position. It often show my position some two/three miles away.... Toon meer
Bedrijf heeft geantwoord
2,6
Slecht
202 reviews
Heeft nog niet op negatieve reviews gereageerd
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There a dodgy company
Ordered some peanut squeaky toys suppose to be indestructible when they arrived they were tiny compared to what was advertised they certainly didn't bounce like advertised and our dog destroyed one of them in about a minute total waste of money
28 augustus 2025
Review zonder uitnodiging
How do I get a refund send back my…
How do I get a refund send back my safer pet tracker that I've just bought online and when I've tried to set it up discovered that the app website is closed???
28 november 2024
Review zonder uitnodiging
Good until this week.
Had the same email as Mike saying they are closing in a week (30/09/2024). Their website is still offering sales as are various 3rd party websites though so if you are looking to buy a tracker don’t buy a safer pets one, it would just be a waste of your time.
I would expect a company closing within a week to update its own site with news and ensure their product is no longer purchased, but that doesn’t seem to have happened here. You are left wondering whether they don’t care about new people wasting money or if the email is fake and due to them losing your personal data.
Either way for any new customer considering the safer pets tracker, stay clear.
23 september 2024
Review zonder uitnodiging
Antwoord van SP
Thank you, Jane. To clarify, no further purchases can be made directly from our website, and we are working closely with third-party retailers to ensure our products are no longer available for sale through their platforms as well.
We are taking all the necessary precautions to protect customer data and ensure a smooth transition as we close down our operations. The email you received is indeed legitimate, and we are committed to processing all refunds as outlined. We truly appreciate your understanding during this time and are doing everything we can to manage this process responsibly.
Kind Regards,
Safer Pet
Safer Pet is closing down
Safer Pet is closing down. Received this email on Monday 23rd September 2024:
Safer Pet Limited
Redhill Chambers
High Street
Redhill
England
RH1 1RJ
Dear Customer,
TERMINATION OF AGREEMENT BETWEEN CUSTOMER AND SAFER PET LIMITED
We are writing to inform you that Safer Pet Limited (the “Company”) is due to cease trading on 30th September 2024 and as such this letter is to provide you with the requisite notice pursuant to our terms and conditions that your agreement with the Company will be terminated with effect from 11.59pm 30th September 2024 the “Effective Date”].
It is our understanding that you have purchased both a product and service from the Company in the form of a GPS Pet Tracker and a Subscription Plan. As of the Effective Date, both the GPS Tracker and the Subscription Plan will no longer be available for use. We will therefore be refunding to you the remaining term of your subscription after 30th September 2024, which will be processed within 7-10 business days. This will be to the card number associated with your subscription.
After the Effective Date, the Company does not accept any liability as a result of the cancellation of the Subscription Plan or discontinuation of the GPS Pet Tracker. Up and until the Effective Date, the Company’s liability is limited as described in clause 12.2 of the Terms of Service as found on the Company’s website (removed as links not allowed in TP reviews).
This letter and its subject matter shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this letter, its substance or formation.
If you have any queries or wish to raise a concern, please email us at (removed as email addresses not allowed in TP reviews). Thank you for your valued custom over the years, we have greatly appreciated your support and trust in our services.
Yours faithfully,
Safer Pet Limited
23 september 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for sharing the letter, and we truly understand your frustration. We're deeply sorry that our ceasing of operations has caused any inconvenience. This has been a very difficult decision for us, and we greatly appreciate all of our customers' support throughout the years.
Please rest assured that any remaining term of your subscription will be fully refunded, as outlined in our communication. If you have any concerns or further queries, we’re here to help. Feel free to reach out directly, and we'll do our best to assist during this transition.
Kind Regards,
Safer Pet
Buy with confidence of an excellent service
Have had saferpet trackers three years for our two 'hooligan' cocker spaniels. Which has given us huge peace of mind when taking them for walks. Any queries or problems there customer service has been excellent and quick, I highly recommend them
15 augustus 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for sharing your experience! We're thrilled to hear that Saferpet trackers have provided peace of mind during your walks with your cocker spaniels. It's wonderful to know that our customer service has met your expectations. We appreciate your recommendation and are always here to assist you. Happy walking!
Kind Regards,
SaferPet
I recently bought a second tracker…
I recently bought a second tracker device for our second dog. I had difficulty getting it connected to the internet. We live in the country where mobile phone reception and internet are not a good as they could be
The advice I received from SaferPet was provided very prompt and clear. More to the point, it worked
28 juni 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for your feedback! We're thrilled to hear that our support team could assist you promptly and effectively, especially given your area's challenges with mobile reception and internet connectivity. We appreciate your continued trust in SaferPet for tracking needs and are always here to help.
Kind Regards,
SaferPet
AVOID!!!
AVOID!!!
This company needs to start doing the right thing.
I have read many reviews on trust pilot of many people in the same situation as me and have even seen one poor customer even having to resort to legal action.
You even used threats!
Are you proud of that?
I have also seen you were able to cancel their subscriptions and refunds were offered within 7-10 working days.
Exploiting hard working people who are seeking reassurance of the “safety” of their “pets” is disgusting. Praying on anxious pet owners, knowing that offering potential peace of mind resonates with empathy and belief.
Are you proud to be offering subscriptions and faulty products in order to entrap and profit?
I am not the only one.
I have been partially reassured knowing many people are realising this fraudulent scheme.
4 juli 2024
Review zonder uitnodiging
Antwoord van SP
Good Evening,
I believe this matter is being handled internally, and I have escalated your email accordingly. We are happy to respond once a resolution has been reached.
Edit - The team has tried calling you a couple of times but has had no response so have followed up on your complaint via email.
Thank you for taking the time to share your feedback. We deeply regret hearing about your dissatisfaction with our services and the distress this has caused you.
First and foremost, we want to emphasise that we take all feedback very seriously and are committed to addressing any issues promptly and fairly. We strive to provide high-quality products and exceptional customer service, with the safety and well-being of pets as our top priority.
We aim to offer reassurance and peace of mind to pet owners through our products, and we are proud of the work we do to support this mission.
We understand that there have been challenges, and we tried to offer troubleshooting advice to you on Monday, 22nd January 2024, but unfortunately, we did not receive a response. Nonetheless, we have now cancelled your subscription, and you will not incur any further charges.
If there is anything more we can do to address your concerns, please do not hesitate to reach out to us directly. We are here to assist you.
Thank you for your understanding and patience.
Kind Regards,
SaferPet
I have praised this company for over a…
I have praised this company for over a year since having a tracker. But it is now 4 days since I sent a query and no one is replying.
Are they still in business?
24 juni 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for your continued support and for bringing this to our attention. We sincerely apologise for the delay in our response. We assure you that we are still in business and will address your query today.
Thank you for your patience.
Kind Regards,
SaferPet
Avoid at all costs
Avoid at all costs.
The tracker doesnt work without signal so completely useless in wooded/mountain/rural areas.
When it did work it only showed the location (had to update it if your dog moved)of your dog on a very basic
map but not in relation to where you are. So you have no idea if your dog is 5m away or 500m away.
What top off the poor quality of this product is the threatening emails/letters saying you have to pay the full contract duration for a product that is absolutely useless.
17 juni 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and we take your concerns very seriously.
We understand the frustration you’ve experienced with the tracker’s performance in areas with weak signal. Our trackers rely on cellular networks to provide real-time updates, which can indeed be challenging in remote or heavily wooded areas.
Regarding the map functionality, we are actively seeking ways to improve the user interface and make it more intuitive and useful for tracking your dog’s location in relation to your own. Your feedback is invaluable in helping us identify areas for improvement.
We sincerely apologise if our communication regarding the contract payment came across as threatening. That was never our intention. Our aim is to ensure that all our customers fully understand the terms of their contracts, and we are committed to resolving any issues in a fair and transparent manner.
Please reach out to our customer service team so we can assist you further and find a satisfactory resolution.
Thank you for bringing these matters to our attention. We are dedicated to providing a better experience for all our customers.
Kind Regards,
SaferPet
Would not recommend
Would not recommend.
1st tracker worked intermittently, then the plastic cover broke and lost the tracker. Had to buy a replacement, which never worked, stuck in a contract & company simply send aggressive emails demanding money for something which does not work.
Will never use again & wouldn't recommend them.
9 juni 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for sharing your feedback. We're truly sorry to hear about your experience with our product and service.
We understand your frustration with the issues you encountered. After you reported problems with the first tracker, we promptly provided a half-price replacement and followed up to see how it was working for you.
Unfortunately, we didn't receive a response and noticed that payments had stopped. We also sent multiple emails regarding the outstanding charges but did not receive a reply.
We have now received your payment and confirm that the subscription has been cancelled, with no further charges.
We appreciate your understanding and value your feedback as it helps us improve our service. If there's anything else we can do for you, please let us know.
Kind Regards,
Safer Pet
I have been sent a letter threatening…
I have been sent a letter threatening me with Enforcement Agents for £90 saying I have pay in 7 days. The letter says they have written to me before about which they haven't. I have had no information on a renewal. I want to cancel my safer pet please. I found the letter I received very upsetting.
A invoice number D2922. Never received an invoice
8 juni 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for your feedback. We're truly sorry to hear about your recent experience.
The letter you received was sent due to non-payment of your subscription, Our records indicate that we emailed you on January 27th and February 14th, sent your invoice on February 23rd, and followed up on April 30th. We are sorry if these emails were not received.
We have now received your payment and can confirm the subscription has been cancelled. There are no further charges.
Thank you for your understanding.
Kind Regards,
Safer Pet
Totally useless device. DO NOT BUY
Totally useless device. Initially said my UK pet was in China (not UK) and the correct map would only stay on the screen for a few seconds. Worst of all the tracker kept constantly disconnecting from the app. Called help line for help to reconnect it, but this involves pressing the button on the device the cat wears (not easy to do if the cat is missing!) So to find the cat using the device it seems you need (1) first locate the missing cat, (2) then press the button on the cat's device to get the app to reconnect and (3) you will then have a few minutes when the app will show where the (recently found) cat is before the device disconnects from the app again!! Great, eh?
Safer pet promised to phone back to resolve this but never did. Returned it within the 14 day returns period (tracked delivery) but weeks later there is no refund and no communication from Saferpet
28 april 2024
Review zonder uitnodiging
Antwoord van SP
Hi Debbie we are sorry to hear this, the map of China showed up initially as the tracker needed some time on the first connection to locate.
Your tracker has shown 7-14 hour-long connections and was disconnecting due to a low signal area.
We apologise that we have not called you back promptly but can assure you that a full refund was issued to you yesterday.
Kind Regards,
Safer Pet
Excellent support from Saferpet
My cat recently lost his collar and tracker - it made me realise how much I use the app to check where my cat is and the reassurance this gives me, as he covers a big area! The replacement cost was very reasonable, and as always the customer support was excellent as I needed reminding how to link the new tracker to my app. Highly recommend both the tracker and the support from Safer Pet.
8 mei 2024
Review zonder uitnodiging
Antwoord van SP
Thank you so much for sharing your experience with us! We understand how important it is to have peace of mind when it comes to your furry friend's whereabouts, especially when they like to explore. We're thrilled to hear that our tracker has been such a valuable tool for you and that you found the replacement process smooth and cost-effective. Providing excellent customer support is one of our top priorities, so we're delighted to know that we could assist you with linking the new tracker to your app.
We truly appreciate your recommendation and thank you for choosing SaferPet!
they carried on taking subscription…
they carried on taking subscription even when cancelled and also device is useless!! does not work without a GPS signal which is pretty much any forest in the UK where my dog loves to run off !!!
ask yourself why the only reviews they show are from years ago...................
25 maart 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for bringing this to our attention and providing your feedback regarding your recent experience with our product and services. We sincerely apologise for any inconvenience or frustration caused by the issues you encountered.
We take customer satisfaction seriously, and it is disheartening to hear that you had difficulties with our subscription service and found the device unusable due to its dependence on GPS signals, especially in forested areas where your dog enjoys running.
Upon reaching out we did reply, offering a full refund but it seems you had not responded to our emails.
We have now cancelled the subscription and issued a full refund for you. Please allow 7-10 days for the refund to credited to your account.
Once again, we apologise for the inconvenience you experienced and appreciate your understanding. Your feedback is invaluable to us as we continually strive to enhance our products and services. If there is anything further we can do to assist you, please do not hesitate to contact us.
Kind Regards,
Safer Pet
Appallingly customer service
Device stopped working. Emailed to say I needed a replacement or I was not willing to pay monthly subscription with a device that broke after 9 months. Didn’t receive a response so cancelled my subscription. 7 months later received a letter in the post to say I owe £11.98 and I should pay immediately or they will send debt collection agents who might take my car. Appallingly customer service, poor quality product and laughable threats. Would never use again.
Update after response: I believe your records to be incorrect- never received a replacement nor an envelope to return the broken one.
Update in regards to tracking number: ok, I’m wrong, I chose to use my own money to purchase a tracker despite receiving a replacement in the post …. Sounds feasible. Good customer service again!
You will get your £11.98, hope you sleep better tonight however the product is still not fit for purpose, can’t even last the length of a sim contract
26 februari 2024
Review zonder uitnodiging
Antwoord van SP
We deeply regret the frustration you've encountered with our service. Customer satisfaction is our utmost priority, and we are committed to addressing your concerns promptly. Upon thorough examination of our records, we can confirm that we promptly dispatched a complimentary replacement device following your initial inquiry. Additionally, we included a prepaid envelope for the return of the original tracker.
EDIT since response - Please see the order tracking number: TK575313828GB This was delivered on 01-07-2023. I hope this clarifies matters for you.
Regarding the outstanding balance, pertains to the subscription linked to the new tracker we provided. We understand the importance of clear communication and efficient resolution, and we apologise for any confusion or inconvenience caused. Please feel free to contact our customer service team to discuss the outstanding balance further or to address any other concerns you may have. Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to rectify the situation.
Kind Regards,
Safer Pet
Worked for about a month then stopped - not impressed
Worked for about a month, then could not get device to reconnect, even with new sim card provided by Safer pet. Really not impressed, slow customer response, and total waste of money
14 februari 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience you've experienced with the tracker and for the frustration it has caused. We truly value your satisfaction and aim to provide prompt and effective assistance.
Upon reviewing your case, it appears there may have been a misunderstanding regarding the SIM card provided. We dispatched a SIM card specifically programmed for the original tracker, but that tracker was damaged by your puppy. The SIMS sent out only work for specific trackers they cannot be used in any other tracking device. This is why it would not work in any new tracker.
In light of this, we would like to offer you a replacement tracker with a new SIM card installed to ensure proper functionality.
While we regret that we are unable to cancel the subscription due to the circumstances outlined in our email to you, we hope that resolving the issue with the tracker will help alleviate any further inconvenience.
Please let us know if you would like to proceed with the replacement tracker, and we'll expedite the process for you.
Kind regards,
Safer Pet
Subscription fee con, steer clear
Steer clear of this, such a con. Poor product, easily falls off and then such bad tracking capability you can't find it AND THEN THEY FORCE YOU TO PAY FULL CONTRACT.
We are so fed up with the back and forth over emails and the company's lack of accountability. They even send warning letters of CCJs and enforcement officers.
We are taking them to court on the ground of product not fit for purpose. Reading these reviews and speaking to others, it is clear that their whole business model is built around forced subscription fees and bullying.
STAY WELL CLEAR
12 februari 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for bringing this matter to our attention. We're sorry to hear about your experience. Upon reviewing our records, we couldn't find your name in our system. We take customer feedback seriously and want to investigate further to ensure a satisfactory resolution.
Could you please provide us with your contact information or any relevant details regarding your purchase so we can address your concerns? Your input is valuable to us, and we want to ensure we can assist you appropriately.
Thank you for your patience and cooperation.
Kind Regards,
Safer Pet
Stay away from safer pet
I found this tracker to be good for my cat, however he lost it and as the tracking was not working never found it, i was offered a replacement half price which i did, but was not told that i would then have to pay 2 contracts, had i known i would not have bought the replacement. I want to cancel when my year is up and contacted saferpet about this to now be told that i owe nearly £100 for the remaining months on both. They have never asked me for payment for the
lost tracker until now.
25 januari 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience and frustration you experienced during your recent interaction with our service.
It appears there was a misunderstanding during the shipment of the replacement tracker, leading to the unintentional initiation of a second subscription on your part. We recognise the inconvenience this caused, and we genuinely regret any confusion or frustration it may have caused.
To rectify the situation, we have promptly canceled the unnecessary second subscription and taken steps to ensure that such miscommunications are minimised in the future.
If there is anything else we can do to make amends or address any further concerns you may have, please don't hesitate to contact our customer support team. We are committed to providing a seamless and positive experience for our customers, and your feedback helps us achieve that goal.
Kind Regards,
Safer Pet
I purchased one last year after paying…
I purchased one last year after paying for a years subscription I canceled after a month told could not give me a refund so lost money put that down to bad luck. Now a year later have a email to say I have to pay for this year contacted them and said canceled last year. Now told I have to pay one hundred and twenty pound to cancel as is a five year contract with second party for sim card. Which I was not made aware of at start. They advice to sell contract on to a second party
22 januari 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for bringing this matter to our attention once again, and we appreciate your ongoing engagement with us.
As mentioned in our previous response, the team offered you the option to sell the device and subscription. We reiterated that similar to any contract, cancellations are subject to certain terms and conditions, and it's not possible to terminate them midway without adhering to the stipulated procedures.
We acknowledge your disappointment, and we genuinely want to find a solution that satisfies your needs. Our commitment to customer satisfaction remains unwavering. If you have not already explored the offered alternatives or would like to discuss them further, please reach out to our team at your earliest convenience. We are more than willing to assist you in resolving this matter and ensuring your experience aligns with your expectations.
Thank you for your understanding.
Kind Regards,
Safer Pet
Safer Pet tracker device, application and service.
Hi,
Have had the device now for 11 months. Paid £29 + £44 for two years of GSM / SIM data.
At first it took some getting used to the idiosyncrasies of the tracker device. However once familiar with the charge, power up / down and connection routines it is mostly hassle free if not a little onerous as the charge only holds for 2 / 3 days.
We have saved/found our squirrel/deer/rabbit loving dog in "anger" once using this device.
After-sales and support service: has been ok - good.
Value for money: v. good.
Lots of scope for software improvements on the IOS version.
16 januari 2024
Review zonder uitnodiging
Antwoord van SP
Thank you for taking the time to share your experience with our GPS tracker.
We appreciate your feedback on the after-sales and support service, and we're pleased that you found it satisfactory. Ensuring customer satisfaction is our top priority, and we're committed to assisting whenever needed.
Regarding your mention of value for money being very good, we're thrilled you feel you've made a worthwhile investment in our product. Your satisfaction is a testament to our commitment to delivering reliable and cost-effective solutions for pet owners.
We also appreciate your insights into potential software improvements for the iOS version. Rest assured, your suggestions will be considered as we work on future updates to provide an even better user experience.
Thank you once again for choosing Safer Pet.
Kind regards,
Safer Pet
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