On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was... Toon meer
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For those of us that still don't trust the internet - SBS go into overdrive to help out, they are there on the high street, you can call them, you are speaking to people not robot's, They will ring y... Toon meer
Bedrijf heeft geantwoord
Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Toon meer
Bedrijf heeft geantwoord
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contactgegevens
1A Market Street, CB10 1HZ, Saffron Walden, Verenigd Koninkrijk
- saffronbs.co.uk
4,6
Uitstekend
281 reviews
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Very impressed with the knowledge and…
Very impressed with the knowledge and service
4 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Great customer service, thanks Zoe
Really good service, call was answered straight away and Zoe was super helpful.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone with Zoe as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Jodie
Really helpful and professional. Supported me with my issue and I didn't feel rushed. 10/10 would recommend.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you so much for your kind words! We are delighted to hear about your positive experience with Jodie. It’s great to know that she provided you with helpful and professional support while ensuring you felt comfortable throughout the process.
Your 10/10 recommendation is incredibly appreciated and serves as a motivation for our entire team.
The staff were all extremely helpful
The staff were all extremely helpful - especially Emily. I felt supported and informed throughout and I felt that the process of opening an account was uncomplicated and easy.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our staff to be extremely helpful, and we are especially pleased to know that Emily provided you with the support and information you needed during the account opening process.
At Saffron Building Society, we strive to make every interaction as uncomplicated and easy as possible for our customers. Your feedback reassures us that we are achieving this aim and motivates our team to keep delivering excellent service.
Customer service
Jodie was extremely patient during the process of gaining access to my online account. She helped me to do this in an extremely professional and positive manner- going above and beyond the call of duty.
31 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to provide such positive feedback about your experience with Jodie. We are thrilled to hear that she demonstrated exceptional patience and professionalism while assisting you in gaining access to your online account.
At Saffron Building Society, we believe in going above and beyond for our customers, and it’s heartening to know that Jodie did just that. Your kind words affirm our commitment to providing outstanding service, and we will be sure to pass on your appreciation to her.
Appreciation of Chi for the excellent customer service …
I had called for a specific purpose and the call was attended to with exacting customer service standards. Appreciation of Chi for the excellent service offering customer satisfaction. What I would like to highlight is the value addition to the call and discussing points that would benefit the customer and that made the experience great.
I also wish to add that I had requested a call back via the website and received call without any delay the very next day. All best wishes to Chi.
31 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience! We are delighted to hear that Chi provided you with exemplary customer service during your recent call and that she went above and beyond to ensure your satisfaction.
Your recognition of the value added through her discussion of additional points that could benefit you is greatly appreciated. At Saffron Building Society, we aim to provide not just assistance, but meaningful interactions that enhance our customers' experiences.
It’s also wonderful to hear that your request for a call back was handled promptly and efficiently. We take pride in our responsiveness to our customers’ needs.
We will certainly pass on your kind wishes to Chi, who will be thrilled to know the impact she made. If you have any further questions or if we can assist you in any way in the future, please don’t hesitate to reach out.
Helpful Zoe
Very helpful and friendly solved my account problem.
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your experience with us! We are pleased to know that Zoe was very helpful and friendly while assisting you in resolving your account problem.
Recent Experience
Hi
Lauren gave us excellent Service to resolve a Cash need both succinctly, and successfully, recently.
The whole Team at Saffron Walden are always cheerful and courteous whenever you visit, and provide a professional service. Thank you so much for Saffron BS being in Ware; your presence is welcomed given that all other Banks have failed the people of Ware.
25 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear that Lauren provided you with excellent service in resolving your cash needs succinctly and successfully.
It's heartening to know that the whole team at Saffron Walden consistently demonstrates cheerfulness and courtesy, creating a welcoming atmosphere for our customers. We pride ourselves on providing a professional service, and your kind words affirm our commitment to that standard.
We are proud to be part of the Ware community and are committed to remaining on the high street to serve our customers for years to come, especially during a time when other banks may not have met the needs of the people. Your support is invaluable to us, and it motivates us to continue our efforts in the community.
Saffron Building Society customer support.
I called the support line as I was unable to make a transfer between accounts online, the very helpful lady who dealt with my call was very polite, professional and dealt with my issue promptly. I would like to add that every time that I have needed to call for support, my calls have always been dealt with in the same manner. Well done Saffron Building Society, your customer service is great.
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your excellent feedback! We are delighted to hear that our support team member provided you with polite, professional, and prompt assistance with your transfer issue.
It’s wonderful to know that every time you have reached out for support, your experiences have consistently met your expectations. At Saffron Building Society, we strive to deliver great customer service, and your recognition of our efforts is greatly appreciated.
Zoe is an absolute pleasure to deal…
Zoe is an absolute pleasure to deal with, and very thorough. She actually remembers me from previous conversations and has a really professional manner.
Lovely girl
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind words! We are thrilled to hear that Zoe has made such a positive impression on you. Her ability to remember previous conversations and provide thorough, professional service truly exemplifies the high standards we strive for at Saffron Building Society.
Zoe was very understanding
Zoe explained everything clearly and got me to understand which is a miracle in itself over the telephone!
Hopefully my query has now been sorted.
29 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your feedback! We are delighted to hear that Zoe was able to explain everything clearly and help you understand the process over the telephone. It’s always our goal at Saffron Building Society to make complex information easier to digest for our customers, and it’s fantastic to know that Zoe achieved that with you.
Emily Barker-Grocott saw us on time and…
Emily Barker-Grocott saw us on time and was very helpful when dealing with our requests and explained everything clearly.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your feedback! We are delighted to hear that Emily was prompt in seeing you and provided helpful assistance with your requests.
Zoe was very helpful and informative
Zoe was very helpful and informative. She made it easy for me to decide what to do with my money.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
I'm so pleased to hear about your experience with Zoe on the phone. Thank you for your feedback.
Easy to contact. Feels like personal service.
The customer services are really easy to get hold of and don't make you feel rushed.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future
On the help lines they are very…
On the help lines they are very thorough and helpful when I didn't understand the interest process on my account
7 februari 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your valuable feedback! We are pleased to hear that our helpline team provided thorough and helpful assistance regarding the interest process on your account.
At Saffron Building Society, we aim to ensure our customers fully understand their accounts and any related processes. Your satisfaction with the support you received reassures us that we are fulfilling this goal effectively.
Stacey
Stacey, the lady I spoke to was really professional and so helpful. It was pleasure to deal with a company with so much customer focus. Often lost in business now.
25 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your wonderful feedback! We are thrilled to hear that Stacey provided you with professional and helpful service during your interaction.
At Saffron Building Society, we pride ourselves on our strong customer focus, and it’s rewarding to know that this made a positive impression on you. Your recognition of our efforts in delivering excellent customer service is greatly appreciated and serves as motivation for our entire team.
Zoe went beyond the call of duty.
Zoe went beyond the call of duty.
As pensioners she was extra patient.
A lovely personal telephone experience.
Sorted out our problem with great diplomacy.
Thank you Zoe a credit to your team
23 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind feedback regarding your recent experience with Zoe. We are thrilled to hear that she went above and beyond to assist you, especially with her extra patience as you navigated your concerns as pensioners.
At Saffron Building Society, we strive to provide a personal touch in all our interactions, and it’s heartening to know that you had a lovely experience over the telephone. Zoe’s ability to sort out your problem with great diplomacy is indeed commendable, and we will be sure to recognise her contributions to our team.
Your appreciation means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help!
Freddy helped me resolve a problem in a…
Freddy helped me resolve a problem in a friendly manner
2 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
17 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
It’s fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and it’s gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
More brilliant customer service from…
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
16 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
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