Saffron Building Society Reviews 

I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.

Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.

Stacey was fabulous. Very knowledgeable and reassuring with the issue with my account. I felt extraordinary confident Stacey would sort everything out. Thank you Stacey

Stacey was able to guide me through the necessary steps I needed to answer my query. It was gratifying to be able to talk to her in person. She stayed on the line while I went through the steps to access my account. Thank you.

Easy of contacting society. Ability of the agent, Stacey, to give me the information I required. She spoke in a clear and friendly manner.

Dealing with somebody competent, who asked the right questions, and took me quickly to my desired outcome. Stacey also explained what the follow-up would be in clear terms.

Stacey, the assistant who helped me was very patient, kind and efficient in guiding me through the chain of unfamiliar and complex (from my perspective) net manipulations to help me to gain an online access to my account.

Very professional customer service. Thanks

I had to phone twice as my phone wouldn't dill with my problem.The lady & the man I spoke to were extremely helpful & very patient with me being as I'm not very phone tech savvy.They guided me through each step to help me with my query.VERY happy.

Every time I call or go into the society everyone is so pleasant and cannot do enough for you. It’s a breath of fresh air. And an actual branch on the high street! A rarity in itself.

Zoe got to the point and solved my problem

Simple and straightforward.
So lovely to be able to give instruction by telephone. Zoe was more than helpful in following my investment instructions. A pleasure to do business with her.

Stacey was super helpful clear and nice to chat to. Made dealing with finances a pleasure. Its the sort of service you don't get from most financial institutions and it makes saffrom walden BS stand out

Freddie from halstead branch made our experience brilliant so helpful and fab to speak to!

Zoe was patient and kind while i struggled to access the passwords and login details. Being dyslexia these things are more challenging for me. Lovely lady and was a joy to speak too on the phone.

Prompt, clear and guided support from Stacey. Staff always accessible for support in my experience.

Many thanks to Stacey who was very kind, helpful and patient when I needed support logging into my online account. Great service.

Stacey was very helpful and took her time to make sure all the details were covered. Very much appreciated.

I opened an account for my granddaughter which matures this year. I had not checked it, I don't think, since just after opening but tried to access it recently. On entering my details my account was immediately blocked. I spent all afternoon, spoke to four different members of staff, given four temporary passwords (two of which I later learned, did not have the correct number of characters required) and each time of trying my account was showing as blocked. I tried again for some time the following day without success. I was eventually contacted by a member of staff who did finally help me access my account and apologised for my experience. I was offered £15 as compensation and when I stated I did not think that was adequate for the stress and inconvenience I had experienced, the offer was withdrawn and I was told my complaint was not upheld! Disgusting customer care. I am definitely not happy with the experience I have had with Saffron!

Thank you for your response Saffron. Shame your poor customer service could not have been sorted between ourselves. And yes, I will be taking this up with the Financial Ombudsman.

Stacey was very helpful and very quickly understood my queries and was able to action them and resolve them during the entirety of the call and although I can use the website sometimes it becomes difficult so I prefer to speak to an advisor. Saffron BS are very good when it comes to customer service on the phone especially for their older customers.