Fantastico supporto da parte di Veronica, Letizia, Alessandra e tutto il team. Sempre pronte ad aiutare per ogni evenienza e grande proattività. Unica pecca che però non dipende da Sailsquare,... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Come prima esperienza in barca a vela, posso dire che è stata meravigliosa e ha superato tutte le mie aspettative. Un complimento particolare va a Vittorio, uno skipper completo a 360 gradi, attentis... Toon meer
Bedrijf heeft geantwoord
Disponibilità e precisione, nel venirmi incontro per trovare la soluzione alla mia richiesta di ricercare un esperienza che mi permettesse di portare con me il mio nipotino di 8 anni. Grazie per aver... Toon meer
Bedrijf heeft geantwoord
Una piacevole settimana in barca tra Cefalonia ed Itaca con uno skipper gentile e preparato su una barca confortevole. Cio' e' stato possibile anche grazie all'assistenza di Veronica di sailsquare che... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Rondvaartbedrijf
- ook in
- Bootverhuurbedrijf
- Cruisereisbureau
- Excursiebedrijf
- Reiszoekmachine
- Walvisspotten organisatie
Over Sailsquare
Geschreven door het bedrijf
Sailsquare is a marketplace that connects local skippers and organisations with travellers keen to live an experience at sea.
Through our platform, people can book individually sailing holidays all over the world.
With over 75.000 available spots onboard 2.000 tours in 110 destinations, and a community made of 150.000+ users, Sailsquare is the biggest marketplace worldwide for sailing tours & experiences.
Contactgegevens
Via Aosta 4, 20155, Milan, Italië
- +39 02 94752565
- hello@sailsquare.com
- sailsquare.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
La disponibilità professionale
La disponibilità professionale, pronti a risolvere gli eventuali problemi.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Renato per la tua recensione, siamo felici che tu abbia apprezzato la nostra disponibilità e professionalità nel gestire eventuali necessità.
A presto!
Giulia per il team di Sailsquare
Assistenza per info top!
Prima di prenotare ho chiamato l'assistenza per qualche informazione aggiuntiva e Giulia è stata esauriente e molto accogliente, rassicurandomi sotto ogni aspetto e rispondendo in modo preciso e competente. Successivamente, ho richiamato per una domanda ulteriore ma le linee erano occupate e mi ha stupita positivamente perchè mi ha richiamata subito direttamente lei. Inoltre, mi ha anche inviato via mail materiale informativo molto utile sulle coperture assicurative. Un paio di giorni dopo, ho prenotato il mio viaggio in catamarano coinvolgendo anche degli amici, mi sento tranquilla della scelta e non vedo l'ora di partire!
13 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Paola per la tua recensione. Siamo felici che Giulia ti abbia supportata in modo chiaro e disponibile, rispondendo a tutte le tue domande e fornendoti informazioni utili. Ci fa piacere che tu ti senta tranquilla nella scelta del viaggio e ti auguriamo una splendida esperienza in catamarano insieme ai tuoi amici!
Buon vento,
il team di Sailsquare
Giulia gentilissima
Giulia gentilissima, attenta e precisa. È la seconda volta che mi affido a loro per le mie mini crociere in barca a vela; esperienza fantastica
12 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Buongiorno Manuela,
grazie per la tua recensione! Ci fa molto piacere sapere che anche questa volta l’esperienza è stata positiva e che hai apprezzato il supporto di Giulia. Grazie per aver scelto Sailsquare, speriamo di averti ogni estate a bordo di un'avventura in barca a vela con noi ⛵
Cortese,precisa ed efficiente
Cortese, precisa ed efficiente. Servizio eccellente . Ho contattato Sailsquare per prenotare la mia consueta vacanza di giugno in barca . Mi sono trovato di fronte a risposte incomprensibili con limiti di eta'. Mi ha contattato Veronica che a risolto il tutto rapidamente con cortesia ed efficienza. Grazie
12 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Stefano per la tua recensione, Siamo felici che Veronica sia riuscita a risolvere rapidamente la situazione con cortesia ed efficienza, permettendoti di prenotare la tua vacanza senza problemi. Le tue parole ci fanno davvero piacere, ti auguriamo una splendida esperienza a bordo!
Buon vento,
Il team di Sailsquare
Relation
Letizia de Sailsquare a été à mon écoute et m'a largement facilité la compréhension des intentions du skipper
10 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Bonjour Laurent pour votre retour.
Nous sommes ravis que Letizia ait pu vous accompagner et faciliter la compréhension des intentions du skipper. Au plaisir de vous assister à nouveau pour une prochaine expérience !
Cordialement,
Giulia
Giulia è stata molto gentile e ha risposto in modo esaustivo alle mie innumerevoli domande
10 maart 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Roberta per la tua recensione.
Siamo felici che Giulia sia riuscita a supportarti con gentilezza e chiarezza rispondendo a tutte le tue domande.
Ti auguriamo una bellissima esperienza in barca a vela, buon vento!
Il team di Sailsquare
Super recommended!
Fast, super polite and wonderful!
Giulia helped me with all instructions for cancelation!
Thank you a lot!!
13 februari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Thank you for your kind words. We’re happy to hear that Giulia could assist you promptly and politely with the cancellation instructions. We appreciate your feedback and hope to help you again in the future!
Fair winds,
Sailsquare Team
I LOVE THEM!
They are always extremely helpful! They take to heart everything you ask them and are always ready with a response. They reply promptly, whether by phone or email, and are patient and knowledgeable in guiding you to resolve any questions or concerns.
11 februari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Thank you Massimiliano for your wonderful feedback! We’re glad to hear that our team has been helpful, patient, and responsive in addressing all your questions. Your kind words mean a lot, and we look forward to assisting you again in the future!
Fair winds,
Giulia & Sailsquare Team
Great service every time Thank you Sailsqare
Great service every time, thank you Letizia!
I've referred a few friends and family to your website.
Professional, always on time response and really accommodating.
2 februari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Thank you so much for your kind feedback!
We’re really happy to hear that you’ve consistently had a great experience and that Letizia’s support has been helpful. We truly appreciate you recommending us to friends and family, it means a lot for us.
Fair winds,
Sailsquare team
Ottimo supporto al cliente
Ottimo supporto al cliente, chiarezza e facilità di navigazione nel sito
27 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie per la tua recensione! Siamo felici che tu abbia apprezzato il supporto al cliente, la chiarezza e la facilità di navigazione del sito.
Ti auguriamo una bella esperienza in barca a vela.
Buon vento,
il team di Sailsquare
Customer Service telephone call with Letizia
Letizia called me back and was very helpful and easy to talk to. She understood the issue I was having and took the time to go back and see past emails to ensure all my queries were answered.
26 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Dear Assunta,
thank you for your kind words. We’re glad to hear that Letizia was helpful and took the time to ensure all your questions were answered.
We appreciate your feedback and look forward to assisting you again in the future.
Fair winds,
Sailsquare team
Super professionali
22 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Ivan per la tua recensione, siamo felici che tu abbia apprezzato la nostra professionalità.
Ti auguriamo una bellissima esperienza in barca!
Giulia e il team di Sailsquare
Veronica è una ragazza molto gentile e…Veronica è una ragazza molto gentile e disponibile; è sicuramente competente e ad ogni mia domanda è riuscita a rispondermi con cortesia e precisione. Sicurament
Veronica è una ragazza molto gentile e disponibile; è sicuramente competente e ad ogni mia domanda è riuscita a rispondermi con cortesia e precisione. Sicuramente è una persona molto utile alla Vs/ Azienda e di certo riferimento per chi, come me, ha bisogno di approfondire. complimenti
19 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Buongiorno Vito,
grazie per la tua recensione. Siamo molto felici che tu abbia apprezzato la disponibilità, la competenza e la precisione di Veronica. È per noi importante sapere che il supporto offerto sia stato utile e chiaro in ogni fase.
Buon vento,
Giulia per il team Sailsquare
Letizia was great in helping me get my…
Letizia was great in helping me get my holiday booked
13 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Thank you, Katey, for your kind words.
We’re glad Letizia could help you with your holiday booking. We look forward to assisting you again for your next adventure!
Fair winds,
Sailsquare team
Beaucoup de professionnalisme
Beaucoup de professionnalisme, de patience et de gentillesse ! Merci à toute l’équipe!
12 januari 2026
Review zonder uitnodiging
Antwoord van Sailsquare
Bonjour,
merci beaucoup pour votre commentaire.
Nous sommes ravis de savoir que vous avez apprécié le professionnalisme, la patience et la gentillesse de notre équipe.
Cordialement,
l'équipe de Sailsquare
Deeply Disappointing Experience
I strongly urge others to think twice before booking with Sailsquare. My trip was plagued by issues that I repeatedly tried to resolve privately, but the company has refused to offer any meaningful support or compensation.
There was no safety briefing, no explanation of emergency procedures, and no guidance on where safety equipment was located. The skipper would also not let us leave without paying him an unexpected 70 euros in cash with no transparency or receipts (which he said was to wash the bed linen...when he actually made me share one old bed sheet with a complete stranger).
Several facilities that were advertised on the website — such as private showers and the kitchen — were suddenly restricted from guest use without prior notice! We couldn't wash ourselves for 4 days... The atmosphere on board was further damaged by unprofessional and inappropriate remarks from the skipper that made multiple guests uncomfortable. He was racist and mysoginistic....not the type of guy you want around when in your bikini all day.
This was not the experience advertised, nor one that felt safe, respectful, or professionally managed. I cannot recommend booking through Sailsquare based on what I encountered. Once again, I have contacted them multiple times privately and they refuse to take any accountability or offer any form of compensation of this expensive disaster of a trip.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Sailsquare
Dear GC,
as already expressed in our private conversations with you, we are very sorry for what you experienced on board, and we appreciate you sharing your feedback publicly as well. Thank you for taking the time to describe your trip in such detail. We regret to read that the situation you encountered fell far below the standards we want every traveller to experience when booking through Sailsquare.
No guest should ever feel unsafe, uncomfortable or subject to conduct that does not reflect respect, transparency, and professionalism on board.
The issues you describe, from the absence of a proper safety briefing to unclear extra charges, restricted use of advertised facilities, and inappropriate remarks, are not compatible with the values we promote, nor with the commitments every Provider accepts under our Code of Conduct (https://www.sailsquare.com/en/code-of-conduct) and Terms and Conditions (https://www.sailsquare.com/en/general-terms).
While Providers operate independently and are fully responsible for the way their experiences are managed, we do take the overall quality of the offer on Sailsquare extremely seriously. Whenever a report touches on safety, behaviour, or the atmosphere on board, we carry out an internal assessment and may take corrective actions when needed, including suspension or removal from the platform.
In this case, the Provider has been active on Sailsquare since 2022, and this was his fourth season on the platform. At the time of your booking, he had an average rating of 4.5 out of 5, with several travellers highlighting his seamanship, professionalism, and attention to the sailing experience. Many past guests appreciated the well-kept boat, the destinations visited, and the atmosphere on board, mentioning his competence, willingness to sail whenever possible, and knowledge of the area. Precisely because of this history, your feedback is particularly important to us, and it is being taken with the utmost seriousness. We truly regret that your experience did not reflect what both you and we expected. Feedback like yours plays a crucial role in helping us intervene when necessary and continue improving the reliability of the experiences available on the platform.
We sincerely hope that your future encounters with sailing will offer the safety, beauty and care that a trip at sea should always provide.
Kind regards,
The Sailsquare Team
Great place to book a vacation cruise
Great place to book a vacation cruise, you can choose by destination, check the skipper, the boat, great experience overall !
1 mei 2025
Review zonder uitnodiging
Antwoord van Sailsquare
Thank you for your feedback :)
We’re glad to hear that you had a positive experience and that the platform helped you find the right cruise.
We hope to see you again for your next sailing adventure!
Fair winds,
Sailsquare Team
Grande professionalità e disponibilità
Letizia di Sailsquare è stata molto precisa, paziente e disponibile - trovando una soluzione ad ogni problema, piccolo o grande, che è sorto nelle varie fasi di individuazione, selezione e conferma della crociera giusta per noi 😃 🔝
27 oktober 2025
Review zonder uitnodiging
Antwoord van Sailsquare
Grazie Deborah per la tua recensione!
Siamo lieti che tu abbia trovato in Letizia un supporto preciso, paziente e disponibile durante le varie fasi di scelta e conferma della crociera. Ci fa piacere sapere che il servizio sia stato all’altezza delle aspettative. Ti auguriamo di vivere una splendida esperienza a bordo.
Buon vento,
Giulia e il team Sailsquare
Cancelled four days before departure
The trip was cancelled four days prior to departure in spite of being a confirmed sailing. No reason given .I was refunded the full amount of the holiday and given a £50 voucher towards a future booking. I was however still out of pocket for my airfare , airport parking , and incidentals bought for the holiday not to mention all the business I lost as I imagined I would be away and declined jobs.
So not at all happy and its put me off this kind of experience which is supposed to be built on trust .
29 september 2025
Review zonder uitnodiging
Antwoord van Sailsquare
Dear Michael,
we’re truly sorry to read about your experience and completely understand how disappointing it must have been to have your holiday cancelled just a few days before departure. Situations like this are fortunately very rare, but that doesn’t make them any less frustrating, and we sincerely regret that it happened to you.
As soon as we were informed of the skipper’s cancellation, our team did everything within our means to help — searching for and proposing alternative sailing experiences that could allow you to still enjoy your trip and match your original expectations as closely as possible. We’re genuinely sorry that we weren’t able to find a solution that suited you.
As mentioned in our previous communication, all experiences published on Sailsquare are independently created and managed by the skippers, who are the sole organizers and are fully responsible towards their guests. While they operate as independent providers, we nevertheless feel a strong responsibility to ensure that the quality of the offer on our platform remains high — and, whenever possible, continues to improve over time.
Although we cannot guarantee that unpleasant situations will never occur, we do our utmost, when they do, to make things right and prevent similar issues from happening again. Even though this cancellation was beyond our control, we processed a full refund promptly and offered you a goodwill coupon as a small token of our sincere regret for the inconvenience caused.
Once again, we’re truly sorry for the disruption and disappointment this situation caused. We hope you might consider giving Sailsquare another opportunity in the future, to show you the smooth and memorable sailing experience that our community stands for when everything goes as planned.
Kind regards,
The Sailsquare Team
Letizia ha risposto a tutti i miei…
Letizia ha risposto a tutti i miei dubbi dandomi consigli e assistenza. Oggi partirò e vi saprò dire essendo per me la prima esperienza in barca a vela
10 oktober 2025
Review zonder uitnodiging
Antwoord van Sailsquare
Ciao Anna,
grazie per averci raccontato la tua esperienza.
Siamo davvero contenti che Letizia ti abbia saputo consigliare con entusiasmo e chiarezza: ci impegniamo molto per aiutare ogni viaggiatore a trovare l'esperienza perfetta, offrendo sempre disponibilità e attenzione.
Ti auguriamo una buona giornata,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.