Wish I'd seen these reviews first. Not the ones they pull through on their website. The site heavily advertises same day shipping but can't actually ship same day. Mine was 5 days after. I tried to ca... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After ordering on the 3rd. October, I read the reviews and was very upset! However, within two days I received the invoice along with delivery details which lifted my spirits a little. Today the 7th.... Toon meer
My real opinion. I was initially very worried after reading some bad reviews online and honestly thought this site might be a scam. However, my experience with Salontotal.co.uk was absolutely excel... Toon meer
Placed an order for items that were all in stock & their website boasts same day dispatch, which in my case & it seems by a lot of others reviews, is totally ambiguous. The goods were not in stock and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2,8
Gemiddeld
383 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Waiting over 2 weeks for my order I placed my order on the 15/12/25 & I…
I placed my order on the 15/12/25 & I still haven't received my items
I’ve been waiting over 2 weeks now.
I have contacted you on two occasions & have had the same message stating my order will be with me within 2/3 days but I’m still waiting.
Terrible experience it’s stated on the website order usually take 2 to 5 days.
15 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
SCAM
SCAM! Do not purchase from this retailer. I purchased an item on 12th December, never received it, tracking number says seller has not dispatched the item and customer service won't refund me. Luckily I purchased via PayPal who will go ahead with a charge back. SCAM SCAM SCAM
29 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Not received yet
24 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
I still haven’t received my order!!
28 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Reliable
had my doubts after reading the Trustpilot reviews, but the parcel arrived fairly quickly and the price was very competitive.
28 december 2025
Review zonder uitnodiging
Not fit for purpose
I ordered two items on the 17th December 2025 and still have not received it but you have took payment it’s not good enough, it is misleading and it’s incompetent you don’t retain customers like this.
Please change your delivery company if that is the issue!
I have contacted you via email and on what’s app I order number is 3220983
17 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
I ordered december 15th as a christmas…
I ordered december 15th as a christmas present. It never arrived and tracking link says it's still with salontotal and when asked they say they shipped it. No idea where the package is. Will contact the creditcard company to get my payment back
27 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Dreadful Company. Poor customer service. AVOID!
I ordered several items for my niece for Christmas on 14th December. It is now 27th December and the items have still not been delivered. According to the delivery service (Yodel), they have not even been dispatched. I emailed Salontotal to convey my disappointment and received a curt email back from Annie, without as much as an apology or any resolution to my predicament. Dreadful company. I will not purchase from them again.
14 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
It could be down to the time of year
It could be down to the time of year, however I received an email confirming my order had shipped 15/12. Sadly that is all I know. It is not showing with the courier who informs me they haven’t yet received it. I have contacted Salontotal but am yet to receive a response (obviously as it’s Christmas). I was not made aware of any potential delay until I had paid for my items and am not convinced they will be received.
27 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Two weeks later I’m still waiting for…
Two weeks later I’m still waiting for my order to arrive.
I contacted Customer service and just got a computer generated message back
14 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
I have not received my package from you.
I have not received my package from you.
13 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Where is my order
Where is my order? Ordered two weeks ago! Tracking says still with supplier. Two phone calls to Customer Services with no result! A very unsatisfied customer. No offer of refund or replacement just keep telling me that item has been despatched.
24 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Very long delivery waits
I have ordered from this company quite a few times but as time has gone on the delivery gets longer and longer with each order. I try to order before I need the item, but I'm currently on day 13 with no update with the tracking number. I raise this issue with the company everytime I get to about day 7 but I get the same answer that they are sorry for the delay. No offer of a voucher to compensate for the delay. When the products come, they are what I have ordered so I know it's not a scam company. Id rather pay a bit more for shipping costs and the items quicker. The delivery process definitely needs looking into as it seems to be the running dialogue with all the reviews.
23 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Prompt delivery- would use again.
Prompt delivery- would use again.
22 december 2025
Review zonder uitnodiging
Items very slow to arrive
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed.
When you say 'buy by 10pm for shipping today' customers have an expectation that their items will arrive quickly. Be honest and transparent about your location (Netherlands?) and the expected delivery times BEFORE you take people's money and keep them waiting weeks for items to arrive.
1 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review. We’re sorry to hear that your first experience with us did not meet your expectations. We completely understand how disappointing it is when an order arrives later than expected, especially when the products are no longer needed.
The statement “order before 10:00 PM for same-day dispatch” means that the order is shipped from our warehouse on the same day. As our parcels are shipped from the Netherlands, delivery to the United Kingdom can unfortunately take longer than anticipated. We do our best to communicate this as clearly as possible, and we take your feedback seriously to further improve our information.
Our sincere apologies for the inconvenience you experienced. If you would like to discuss this further, please feel free to contact our customer service team at customerservice@salontotal.co.uk
, and we’ll be happy to see if there’s anything we can do for you.
Kind regards,
Team Salontotal.
Why say despatched when it's not?
I ordered a Christmas present on 15th December. Soon after the order was placed I got a dispatched email and a tracking number. Since then when I look at the tracking details the status says with sender. I can only assume this means they have not despatched it. This was supposed to be a Christmas present. I don't believe it will be delivered before Christmas.
15 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Item lost and drop off location was not updated.
Item not delivered and when I updated the drop off location, they simply left in in front of door. Useless customer service!!
I specifically requested my item get delivered to a neighbour and yet it was simply put in front of my door and it's now been snatched.
Full refund requested
Update:
I'm not due a refund as the driver left the package on the road. You won't get honestly here ladies and gents, all you will get is ribbed blindly
Your choice but I'd swerve this dodgy company
15 december 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review. We’re very sorry to hear that this situation occurred, we completely understand how frustrating and disappointing this must be.
It is certainly not our intention for a parcel to be left unattended, especially when there was a specific request to deliver it to a neighbour. Unfortunately, we depend on the carrier for the final delivery and have no direct control over how the delivery is handled.
We are very sorry that the parcel has gone missing and we take this matter seriously. We would like to look into this further with you and work towards a suitable solution. Please contact our customer service team at customerservice@salontotal.co.uk so we can review your case and assist you further.
Our sincere apologies for the inconvenience.
Kind regards,
Team Salontotal,
Great Experience
After reading all the negative reviews I was very apprehensive about placing an order. However, I am really impressed and needn’t have worried! My order was dispatched the next day and delivered 5 days after that. Knowing the order was coming from the Netherlands I was expecting it to take a long time, so I was pleasantly surprised! The products were packaged well and in perfect condition on receipt. Overall I am really happy and will definitely be ordering from Salontotal again in the future.
14 december 2025
Review zonder uitnodiging
Excellent and prompt service
Excellent and prompt service, competitive prices
28 november 2025
Review zonder uitnodiging
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