Sanrico Reviews 

Customer service was super fast to reply, really appreciated.! Good quality, fairly quick delivery. Would buy again

Too bad zero stars aren't possible! This is a scam company. They sell junk tools that don't fit or don't work even remotely like they say. They also make it impossible to return anything after your realize that you made a mistake by buying their junk!

I have the minicutter saw and it barely cuts anything. The blade gets hung up on lightweight wood. I try changing the speeds and blade and it does the same thing. There is no way the videos on the site can be real. I emailed customer service and haven't heard back.

En déc. 2024 mon colis a été écarté due à la grève des Postes au Canada. J'ai communiqué avec James chez Sanrico et expliqué ma situation. Sanrico on fait enquête et on m'a répond qu'on me ferait parvenir un nouveau colis que j'ai reçu en bon état fin février 2025. J'ai remercié Sanrico pour le service et la reconnaissance envers la clientèle. Bravo Sanrico.

Scam company. I ordered the miniature saw while on pinterest and it never came. When I inquired they responded professionally and immediately. Then a few days later after looking into my order I was told it was delivered with 2 links for so called 'proof' of delivery but the links were just letters and numbers with the word error amongst it all. Zero proof it was delivered. When I emailed them back with screenshots they ignored me. $246 gone!

Update:
I stumbled on to this company via Pinterest in January 2025. I made my first order January 20, 2025 for 3 items totaling $189.97 dollars . I was sent an email that my order had shipped and given a tracking number.

I made my second order on January 26, 2025 for 3 additional items totaling $409.97 dollars.
No notification that the order shipped nor a tracking number.
Albeit when I inquired about the delivery status of both orders, as of February 4, 2025 the orders are in transit. No call back whatsoever from the SANRICO customer service team and they had requested that I verify the delivery address and provide a phone number for the carrier and to contact me.

On February 5, 2025 I received an email update that order 1 was delivered on February 4, 2025 (confirmed/received) and that order 2 delivery was upgraded to DHL delivery and that it was in transit to my address but tracking number was provided. ?

I thought I was buying woodworking tools from NJ based company but Order 1 came from Texas and refund requests are limited to within 15 days of receipt of the delivered order and are handled through arbitration in Hong Kong, China in English if you want a refund.

Upon receipt of order number 2, I will not be using this vendor for any future purchases. Amazon would be faster and probably cheaper or both without all the red tape and super slow cumbersome delivery processes in the name of SANRICO customer service.

Wednesday, February 19, 2025

February 13, 2025 I received a text notice from DHL that my delivery was scheduled for Monday, February 17, 2025

To my surprise on Friday, February 14, 2025 I received the 3-in-1 Router Milling Grove Bracket without assembly instructions about 5:28 pm but without the FastSquare Adapter + bits or the EasySquare Adapter + Bits.

February 18, 2025 I received a second 3-in1 Router Milling Grove Bracket without assembly instructions from a different carrier out of Texas.

Again, I am still missing and or never received the following items from order #2

1.) Missing “FastSquare Adapter + Bits”.

2.) Missing “EasySquare Adapter + Bits”.

For you convenience, I have included a screenshot of the original items ordered for your reference in reconciling my order # 2.

This is beyond silliness, unacceptable and not in anyway exceptional award winning customer service you claim to promote on your platform.

First off, the product I bought I understood came with all the wood to go with the project. I ordered 2 not knowing I was just getting instructions on how to make the product out of wood. I only need 1 instruction set if it doesn't include the wood.
I emailed them 4 times to get clarification & no one has responded. It's now been since Jan. 8th.
2nd-I phoned the number they have listed on the website for customer service. It is NOT Sanrico & the person on the other end had no idea who or what company I was talking about. The phone number listed on the Sanrico site belongs to a completely different, unrelated company. In fact, they aren't even in the same state!
So buyer beware. I should have looked up their
Website before buying as it has a very low score of trust, no customer service, and lying about their contact info.
When I did look it up finally, it says this company is actually a scam.
So legality's, like not allowed to share plans, is out the window as they are not a legitimate company.

wow, i haven't had a company go above and beyond like these folks in years. Customer service has sucked really since Covid but I feel like all I do now is talk to robots. Not these folks. As soon as I placed my order I saw a different promotion they were having on a totally different set but that other set had 3 of their awesome tools and the one I ordered only had the one. So, I decided to reach out to say hey - can you please charge me an additional $20 and send me that promo vs the promo I bought? It took a day but they got back to me and said hey, we talked to our boss and as a one time extension of goodness, they said they went ahead and shipped the deal/promo I requested at the price I paid for the one I purchased which means I got three tools for the price of the one promotion. I mean that is like epic above and beyond. I wouldn't have even asked for that. I am so excited to try these tools. As a woodworker, I am always looking for ways to develop and expand my craft. Thank you team at San Rico. I appreciate you!

I bought plans for bottle case.
They lack all the important details needed to complete the case.
I have worked with plans all my working life and these are a joke!
Unless you can improvise don't buy.

Bought plans. Look ok but hyperlinks to materials do not work. Customer service is non existent. I would pass on this. You pay a premium but service stinks.

I made a shipping information error. Sanrico were able to react quickly to make my requested change and saved me any problems Thank You
Three weeks later. Original order?? never arrived and when I asked for a tracking number they sent another one which did arrive. The same product offered through different on line vendors is available at half the price. I should have checked before ordering. Beware.
.

Best customer service ever, would only buy from Sanrico in the future and it’s because of their customer service.
Excellent, excellent.

This was my first and last time in ordering from SANRICO (Tools)!! I purchased an expensive item from SANRICO, and when I received it (after weeks and weeks), it wasn't quite what I expected. So, I wrote an email to them to start a return process (They have 15 day return policy, from delivery date.). In fact, I wrote 3-THREE*EMAILS!! All with NO*RESPONSE!! SANRICO claims a US address. But, my package came from way overseas, which explains why it took so very long. I DO*NOT*RECOMMEND* SANRICO !!! --DT. Seattle, WA

Item was shipped right away but USPS was a little slow in delivery. SANRICO had excellent customer service in responding to my emails and helping track my order. I highly recommend them as a small business that you can depend on.

Willing and able to assist, no questions asked!

Just bought some router bits from Sanrico and I am quite impressed with their customer service. They obviously put the customer first. I received my tools in just under a week exceeding their timeline for delivery. I’m quite satisfied with the tools that I bought. I will definitely do business with them again (they have some very cool tools).

Horrible company. They have a product called BOXACY. I though it was for an actual wooden box, but they instead emailed me with a link to download instructions on how to build it myself.

So my fault for being confused about the images. But I never clicked that link to download it. Once I realized it wasn't a physical box, I immediately emailed them for a refund as they can tell I never downloaded their instructions.

Instead, they refused to respond to multiple emails, and wanted to just keep my money. Horrible behavior. As a company, if you know someone mistakenly purchased something, but never downloaded/used it, then you should issue a refund. It's no cost to do that.

Great company and customer service is 5 star! I will definitely shop on your website again in the future.

I have purchased a number of tools in the past and their delivery and support is very efficient, I live in the UK. This time I enquired about the adaptability of the 'Power Sphere' to UK angle grinders. They sorted out the answer within a few hours, without any fuss and pointed me in the direction of the adapter. So, to coin a phrase, 'Job Done'.

My shopping experience with this company was quite good. Delivery was on time and I found what I needed.