Sanrico Reviews 

This company knows how to treat customers. I purchased a tool from Sanrio. Based on prior purchases I was told I was a member of Sanrico’s VIP club and entitled to a 10% discount. When I tried to claim the discount on a more recent purchase I did not know the correct discount code. When Sanrico became aware of my experience they volunteered to give me a refund of 10%. How many organizations do that.

Useless design files. Missing tons of key measurements. Links to items you need to complete the project are missing, just text that says click here, but no underlying link. The measurements that do exist are not correct based on their print these templates at 100%. I Put my calipers on the template and a line, that according to the template, was supposed to be 38.5MM was only 35MM. The plans say to make 2MM wide hole 10MM deep. This is to put in a metal pin that is 2MM wide and 10MM long. That would do nothing but fill the hole=useless. Should be a 5MM deep hole for the pin and 5MM deep grove on the piece above it, so the pin and guide groove work together, or the pin needs to be 20MM not 10 so that it extends far enough to do anything. Either way the plans are wrong again and again.
Reached out for support multiple times. Get an auto reply that "James" is working on it and I'm his top priority and his team will get back to me within 1 business day. That was WEEKS ago! In that same time frame I got spammed 14 times to buy even more useless product.

Now, after disputing the charges with PayPal, they refunded the money, after waiting the full 30 days PayPal makes you wait for them to respond. My time having deal with this is worth more than the refund. This review is here to warn people, not to do business with these people. They lie every step of the buying process, deliver useless products, both digital and physical, based on other reviews here. Repeating the ignore until bad review or dispute tactics and blackmail tactics of change your review and we'll refund you.

I always get the same answer from you:"Hi Rodrigue.,
It’s James. Resolving your issues and answering questions is a top priority for me. A member of my support team will follow up with you very soon to resolve your inquiry.
I know tracking an order or cancellations can be stressful. Don't worry, we have received your request and opened a ticket on your behalf, one of my team members will be in touch with you within 1 business day.
While you wait for a response, you can have a look at our online help (👉) for frequently asked questions.
We look forward to chatting soon!" and I never get a response to my questions. What are you doing?

I ordered 2 disc to get 3 free on the add, Paid up front and waited for the 5 disc to come. I only got the 2 I had paid for. So emailed them, got a reply that they would look into it. they did not get back to me any more even when I asked for a refund. As they had put this offer in there add I would not had ordered had I had know.I run my own business and would never treat a new customer like this.look foreward in hearing your reply. Derrick Oakins.

Reply to your reply,

Dear Sanrico Team
Many thanks for responding to my complaint via Trustpilot. Please accept my apologise for not having responded to your emails, it transpires that they were sat in my spam box.
I am however very confused. As I previously mentioned, the advert stated that if you ordered 2 discs that you would receive a further 3 discs for free, making it a total of 5 discs (which I did). In your reply, you stated that the promotion was only valid for customers who purchased the option of 2 + 3 free discs in order to receive the 3 free discs, again which is exactly what I had done?! I did not place an order for the wrong product.
I therefore expected to receive what I had ordered from this offer, which was 5 discs in total. I would greatly appreciate it if you could either send me the 3 free discs as advertised or send me a full refund.
Many thanks in advance.
MR D Oakins

Great customer service. Got the wrong country on my shipping address and contacted them in order to change it. They were very kind and quickly helped solve my issue.

Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job!
Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop.
I contacted support and they agreed to cancel and refund that portion of the order.
So cool products and excellent support.

I purchased an attachment for an angle grinder and it arrived on time and is very good quality at an affordable price. Mistakenly I ordered it without the adapter. When I contacted customer service they were very prompt and helpful and sent me a link with the opportunity to purchase it at a discounted rate. I’m extremely impressed by the level of service I experienced.

Had a problem getting what I ordered so I email support. I received an email reply the same day that the issue would be looked at within 1 business day. True to the email the fixed my problem. As it turned out they information was sent but in an email while I assumed it was a hard copy in the mail. I kept waiting but nothing showed up in my mailbox : ). Anyway they got me the pdf right away.

Thank You

I had a problem that the representative found a solution to right away and was extremely helpful and professional

Product shipped on time and of high quality. Had a question and was positively resolved in timely manner 😀

My address was incorrect but changed immediately on notification

I have nothing but good things to say about Sanrico! They get 5 stars out of 5 for sure! This level of service was a pleasant surprise and a refreshing change.
I mistakenly thought that there was a delivery issue, and emailed customer service 4 times. Each one was answered promptly by James, and followed up with answers for me every time.
Great job James and the whole Sanrico team!
And thank you again….

I made a mistake and didn’t order the proper part I emailed customer service customer service responded very quickly and help me resolve my problem.
Very appreciated I’ve already ordered two more products

Je fais confiance à Sanrico.
Le service est très bon et personnaliser.

Great product, and very efficient and helpfull company
I highly recommend them.
Regards
Shane

Ordered the drill but not the adapter! You can't use it without the adapter and you won't find that anywhere! However Sanico replied quickly and very professionally, provided me the link to purchase the adapter. Can't wait to try it out!!
Kat in Ok

The customer service is excellent. I purchased welding rods and their automated system offered me an even better deal. However it wasn't clear to me as to why I couldn't simply order the "better" deal by itself. After communicating with their service department, they made an exception that allowed the cancellation of the first order and they promptly refunded me. I then ordered the "better deal" and
I ended up with 40% more welding rod and saved $10 in the process. Thanks a whole bunch! It's rare to be treated well nowadays. I would buy again from them.